We didn't get to stay long enough

Comfort bed and beautiful site

Stayed in February 2023

There was nobody at the reception desk when we were trying to check in and we waited quite a while. Seemed understaffed. Hard to reach someone at the front desk during our stay.

Stayed in February 2023

The best hotel I have stayed in US so far. I come from Europe, there the hotels are generally of better quality. Here I felt as in Europe, this is a big compliment!

Stayed in December 2022

expensive breakfast Should have a place to buy coffee and pastries I think a lot of us have a very light breakfast

location very nice hotel

Stayed in December 2022

It was about a 20 minute drive to the Santa Cruz boardwalk which is where we spent most of our time.

The facilities are beautiful, the staff were so friendly and helpful and there is dinner and breakfast available. We were able to use the pool and hot tub. The bed was very comfortable, everything was great.

Stayed in December 2022

I liked the beautiful clean location, the staff, the hottub, and fitness room. I will book again.

Stayed in November 2022

I had a chair in my room with the upholstery was ripped and was really old. I was surprised a room doing have such a chair in it.

location, the property itself is awesome

Stayed in July 2022

no waters were provided, the bed was too firm, and the room was very cold.

great location, room was nice and spacious

Stayed in September 2022

I asked for a Mountain View room and was told by reception that 4th floor was a Mountain View room. it wasn’t!! my view was other peoples room. :-( i paid extra for a room with the balcony and was disappointed. air condition didn’t work the first night. had to open the door to be able to sleep. they did fix it the next day tho.

it was located in a quiet neighborhood. In the bathroom instead of having small bottles of shampoo conditioner and bath gel, they had big bottles which I absolutely loved. pool and hot tub area was nice!

Stayed in September 2022

inside the hotel its kind of old

the way it looks outside

Stayed in September 2022

The surprise pet fee at checkout.

I wasn't told about the $100 pet fee until I checked out and received the bill. This is not a good business practice.

Stayed in September 2022

The we have to pay extra for food

Good fruit and coffee

Stayed in August 2022

Upon arrival 4:00 P.M until 9:45 P.M we attempted to use hot tub the same people were in it the entire time and was no room for anyone else I called the desk and was told that there wasn't anything they could do they were paying guests I then asked what am I then? I was upset as this was a 4eason I booked this place for the hot tub. It might be a idea to let others either maybe reserve time or give a time limit so others could enjoy it also. They were young crowd drinking splashing around and loud.

It was beautiful very clean I spent my birthday there and they gave me a 50.00 credit for the restraunts bar. My friends let the waiter know and they brought out a slice of strawberry cheesecake and sang happy birthday. The waiter was exceptional. Very nice and took care of us making sure our meal was wonderful and our needs were met.

Stayed in August 2022

the shower curtain was all ripped up look made it look cheap

beautiful

Stayed in August 2022

Excellent hotel with great facilities. Spacious and clean rooms and great fitness facilities. Great location and good parking facilities.

Stayed in August 2022

Fix your slow elevator

Stayed in August 2022

king room was spacious and clean

Stayed in July 2022

Staff wasn’t overly friendly.

Great location and clean room and facilities.

Stayed in July 2022

Price

It was expensive to me, and I live in Los Angeles.

Stayed in July 2022

Our room was full of stains and had no towels when I arrived. One of the keys had to be replaced twice and still didnt work.

The location of great. Close the the freeway going north or south so easy to get around. Coffee shop right across the street and grocery and food very close to the hotel. The grounds were nice. Pool is smaller than it looks online. Staff was friendly.

Stayed in July 2022

The water pressure was low which made it hard to shower properly, I also thought the furniture was quite dirty and needed a good scrub. I think there should be more doggie areas, with faux grass for dogs that only know how to do their business in grass. I also think the smoking area(s) need to be equipped with chairs. Just because we smoke, doesn't mean we shouldn't get the same treatment as any other guest staying here.

Very spacious and liked that I had two bathrooms. Also enjoyed the balcony and the extra pillows that were provided. Also, liked that the TV's were big and there was two of them. I liked that there was a restaurant and bar available on site.

Stayed in July 2022

a bit overpriced

super clean

Stayed in July 2022

it was super cold in one if the rooms and the thermostat didn’t seem to work. I wish the restaurant stayed open a little later

nice property. people at the front desk were nice.

Stayed in July 2022

The sink clogged, the pillow smells, there is a coach roach, and the room we stayed was in the separated building from the main check-in building.

I like the compliment of free ice.

Stayed in July 2022

pool was small

property was surrounded by trees and clean.

Stayed in July 2022