I didn’t like that the room smelled like mildew and their shower was not clean. I was really expecting more amenities and luxury for the Hilton itself.

I like that the Property offered accommodations for breakfast. It was also located near the railroad tracks… so viewing the Empress Steam Train was made easier.

Stayed in May 2024

Having to pay for Valet parking or park across the street in the parking garage on a busy street

Everything was nice and clean

Stayed in April 2024

Wifi is not free. Bathtub drain was clogged. Bathroom was worn and needs refreshing. Not much nearby in neighborhood as far as eating. Breakfast options uninspiring. The business work room is restricted to guests who belong to the membership club.

Great gym! With towels and bottled water, and terrific equipment, including Peleton bikes. Open 24/7. Room was spacious. Parking free. Convenient to highways. Quiet.

Stayed in May 2024

bathroom could use updated tub replaced and painted

room was fine and big

Stayed in April 2024

Our check-in was at 3 or 4, we arrived at 6, but our room still wasn’t ready. We had to wait another 30 mins. Wasn’t bad, but would have been if we made it at check-in time.

Great area. The bar was nice, food and drinks were good.

Stayed in April 2024

The View/location

The aesthetics, ambiance, cleanliness, and elegance

Stayed in February 2024

My A/C didn’t cool the room enough

Clean and well kept

Stayed in November 2023

The room selection.

The location and the staff.

Stayed in August 2023

Super comfortable bed; great shower!

Stayed in August 2023

I valeted my car. When I need to leave they had no valet attendant (he was handling an emergency and would not be back for 45 min. “I was welcome to go get my car myself”. I told the staff that if a hotel provides valet - some people need it as they can’t gracefully drag their luggage to a parking garage down the street. The is a large, well staffed hotel. To have one person only that can retrieve cars is just poor operational management. Guest experience should be seamless. We are no longer in COVID days where nice hotels can apologize for crappy experience because there is only one person to get the car. This hotel needs to upgrade their operational management. I had a decent experience in the bar / dining room. But many around me never got their food or drink. .

Clean, comfortable room. Had a bar and restaurant.

Stayed in August 2023

Restroom

Bed

Stayed in January 2023

pool closed, stuck in elevator

location, restaurant on property, cleanliness

Stayed in August 2022

The restaurant menu is pretty limited and the parking is across the street and you are charged for it.

We really liked the pool. The gym was also clean and offered a great deal.

Stayed in April 2022

the staff were not friendly at all. I had an encounter with the housekeeper who stated she was the supervisor. I pulled back the covers on my bed to make sure I didn’t see traces of bedbugs and underneath the fitted sheet were crumbs and hair. I called the main desk to get this taken care of. someone was sent immediately. once the maid arrived I explained to her what I needed. I also asked for new linen but she RUDELY STATED “I cleaned this room myself. this is clean linen.” um, obviously you didn’t do a good job of cleaning because there’s crumbs and hair in my bed!! she continued to have a bad attitude but did was she was paid to do. I didn’t pay hilton hotel over 300 for 1 night to receive back talk and irritability from a maid. get this fixed immediately

the property was definitely up to my standards. beautiful, peaceful and clean for the most part

Stayed in March 2022

no compliment Coffee, $15. for Breakfast

Location was good for the function!

Stayed in March 2022

Floors were not clean especially in the hallways. Didn’t have a snack station or vending machine working. My granddaughter left her beanie baby elephant on the bed. After checkout we tried to get it back, but housekeeping didn’t turn it in.

Location, comfortable beds, rooftop heated pool and friendly staff.

Stayed in December 2021

We had a view of roof and garage. wasn't very good

Staff was extra friendly.

Stayed in December 2021

N/a

Didn't eat breakfast. I over slept...lol

Stayed in December 2021

Clean

Stayed in August 2021

Okay

Fine

Stayed in May 2021

There were no towels in our room.

Stayed in June 2021

Rooms were not ready when we arrived until after 5pm. Short staffed!

Stayed in May 2021

When we arrived, we were put into a handicap king room. It smelt terrible and the bath tub was dirty and rusted. We then called the front desk and the sweet lady was very polite and told us she would change it. We went back down and was told there were no more king rooms. We decided we would take. Double queen. When we arrived at the room, there was a towel outside the door. That was concerning, and we thought someone was in the room. We knocked then entered. No one was there but there was a towel missing (the one at the door) and WATER IN THE BATHTUB. Someone had clearly bathed in our room and it was not cleaned up afterward. The room felt so dirty. Our air conditioner was terrible. We was hot all night no matter what temperature we put it on. The view was terrible. It was buildings. That was all. We also slept terrible, not only because of the air conditioner, but the noise outside of the room. We heard doors slamming all night. It was a terrible experience. It was our anniversary as well, so we splurged and decided to get a “nice” hotel. We were truly disappointed and felt like we wasted our money. Will never stay here again! EVER!

The coffee shop

Stayed in May 2024

1. I rented a “handicap accessible Queen suite” for my kids and I. My son needs to be able to sit down to shower. First they had no handicap accessible when I checked in, then I found out they aren’t true suites. They are “larger” rooms but do not contain a couch or microwave and only have a small mini fridge with no thermostat to keep things properly cold. 2. They were understaffed for a graduation weekend. We were there for LSU medical school’s graduation and apparently a bunch of high schools were also using the convention center for graduation. It made traffic horrible and the hotel seemed unable to keep up with all of the demand of having so many people at the property. 3. You can pay $12/ day to park in the garage or $20/ day to valet. There were 2 workers for a full hotel to manage the valet parking and runs to the airport. 4. The restaurant ran out of a lot of things on a Thursday night. Again - not prepared for the influx of guests. 5. The pool is quite small for the size of the hotel. We travel a lot and I am not a complainer, but for the price and this being a “Hilton,” I was quite disappointed. We wouldn’t stay there again except maybe for the convenience of being right next to the convention center.

Next to convention center.

Stayed in May 2024