The pull out coach definitely needs an updated mattress.

Convenient of our destination. Staff was very nice. Food was great

Stayed in May 2024

The pool area. The chlorine was SO intense. The water was cloudy and my eyes burned the minute I walked in. We all still enjoyed ourselves for awhile. But it was a bummer to be like that. It also may have just been the day we were there. Either way, it would most definitely not be enough for us to not go back!

Breakfast is something we lobe in a stay!!! The breakfast at this hotel was fantastic! The staff is extremely welcoming and kind. I missed happy hour,but it looked like it would have been great. I love the layout, you can see everything from the elevator and the balcony of your floor. Our room was huge! The bathroom seemed to be a room of it's own, then we had two actual rooms. I really enjoyed our stay, and I woukd prefer Embassy suites every time we travel if nearby. We went to Legoland and sea life aquarium, I woukd have liked the hotel to be closer to those, but the drive wasn't terrible. Worth it for that hotel though.

Stayed in May 2024

Location is very dated. No charging ports. Handle on shower feel off. TV stations, dish apparently, very spotty reception.

Breakfast, room

Stayed in May 2024

Cleaning staff left their supplies in my room and did not come back for them and also seemed slow to clean up room-service plates and dishes left outside the doors on my hallway. It would have been nice if Waffles were available for breakfast the weekends :(

Room was certainly big enough, with appliances all in working order. Fitness center equipment functional and well-maintained. Front desk was great with pointing out where to buy groceries and other things. the cleaning staff left their supplies in my room and did not come back for them and seemed slow to clean up room-service plates and dishes left out the doors on my hallway.

Stayed in May 2024

Door dash had a hard time finding

Property is clean

Stayed in April 2024

Too many kids. There was a sporting event for Youth and the hotel had so many kids everywhere. I don’t mind when it’s a kids trip. Could have managed line better for breakfast. Direct people to the different food stations.

Suite rooms with privacy door, breakfast especially Omelette to order always My favorite and didn’t disappoint. Size of hotel and openness of layout.

Stayed in May 2024

I asked for towels- It took an hour to get fresh towels. There was no room service even when requested. The rooms aren’t very updated.

The bar area and the food was good.

Stayed in May 2024

There wasn’t any trash bins in the room except the bathroom. The fridge really could not hold any size food container. The pull out sofa beds weren’t that great. There weren’t any sheets on them and there were no extra in the bag with the blanket and pillow.

It was very conveniently located, and the bar staff was great.

Stayed in April 2024

The front desk wasn’t the friendliest and online didn’t show that until May 5th the pool and hot tub is down.

Love the area and the inside is absolutely beautiful.

Stayed in April 2024

Paid through Booking.com. Then I was billed again through the hotel. The GM emailed me that the charged was being reversed. It was cancelled for the original billing date but then billed again on the 19th. So as of today I have paid twice for this room. Booking.com $145.53 and Embassy Suites 179.67. Also, our room only had one bath towel and one wash cloth for 2 people registered.

Stayed in April 2024

Restaurant service within the hotel was very delayed-for the price

Spacious atrium for groups

Stayed in April 2024

Stains and tears on the mattress of the sofa bed, the couch itself was so stiff and in need of a cleaning, stains on the floors and curtains. No coffee cups in our room. Two towels for four guests. Toilet paper rolls looked 2/3 gone. Carpets need a deep clean. On the floor in the corners look like they need some serious attention as well. Pool was so cloudy you couldn’t see the bottom. And as soon as you opened the door to the pool area, you were smacked in the face by the smell of chlorine.

The breakfast was awesome! Beds were comfortable. Water pressure is amazing!

Stayed in April 2024

staff they are rude. and they charge more than what i expected amount

I like the place room is clean

Stayed in March 2024

Ran out of juice the last day. Had to ask for towels for the pool area. But that was just small things. Didn’t affect our trip negatively. It was a very nice hotel

The breakfast was great. I tried something different each day. Very spacious. My kids loved the elevators! Beds were very comfy and the room was also very spacious

Stayed in March 2024

The flow in the breakfast area was poor at best. Only one door being used as entrance and exit with people doubling up in line. It made it difficult to make a plate. People jumping in line in front. Very disorganized.

The staff is friendly and accommodating

Stayed in March 2024

Pulling up to check in and the police were there. For a room with 5 people we only had two towels. We called and requested more towels and another sheet for the pull out which they were never delivered and front desk didn’t always answer their phone. We tried to go to the pool but it was way over crowded, the pool was freezing and it was absolute chaos.

The location

Stayed in March 2024

Our sleeper sofa was broken, leaving two of our kids to sleep on the floor (which is disgusting). There was no solution provided and no compensation because we booked through a third party. The front desk staff could care less and while seeking a solution at the front desk the staff was arguing with another guest. The hotel was overbooked and the staff was overwhelmed. Aside from front desk staff, the other employees were friendly and trying their best to keep us with the overwhelming amount of people at breakfast and at the pool.

Location

Stayed in March 2024

The room smelled like smoke

Location close to Great Lakes Crossing

Stayed in March 2024

The room was nice. Comfortable carpet a little dirty. Breakfast was okay. Jacuzzi was very dirty.

Stayed in March 2024

It had a lot of people

Breakfast and the pool went well

Stayed in February 2024

Everything was actually good.

The eggs and sausages

Stayed in March 2024

Outdated hotel, tv was outdated. The picture was very fuzzy, the room smelled musty, and there was no ventilation, not even an exhaust in the bathroom. The elevators were also making a weird sound, like they needed to be serviced.

Staff was okay, breakfast was great but that's about it

Stayed in March 2024

I didn't like that my price was over 50 dallors more then the booking said it would be

I liked it because it was very clean

Stayed in March 2024

Kid friendly hotel

Food was great didn’t get to go to the bar

Stayed in March 2024