12118 Turtle Cay Circle, Lake Buena Vista, Orlando, FL 32836, United States of America
#43 of 388 hotels in Orlando
Guests' ChoiceBased on 825 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.4
Facilities
9.1
Staff
9.1
Value for money
9.0
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
David
United States of AmericaThat I tried to book right away after my stay for your next year and it says all booked through booking.com
Everything they had to offer was 👍
Stayed in March 2024
Reviewed: April 17, 2024
Steve
United States of AmericaThe floors need to be cleaned, they’re always quite dirty
Great location, love the layout of the facility, friendly staff too
Stayed in April 2024
Reviewed: April 16, 2024
Tonya
United States of AmericaRoom could use a little updating, but very clean
Property and amenities were great.
Stayed in April 2024
Reviewed: April 13, 2024
Rhonda
United States of AmericaI didn't like having an option to get dry pool towels without asking for them.
Love the activities for the kids!! Bathroom was great, bed was comfortable, and room was very clean!
Stayed in April 2024
Reviewed: April 5, 2024
Margaret
United States of AmericaCan't think of anything.
Whenever we come to this area of Florida we always stay at Grande Villas. We enjoy the whale pool and all of the activities held there. The aquafitness classes are a great way to start the day ! The food from the deli never disappoints and if you need anything, chances are you can find it at the deli store. All of the employees, especially Al Schick at the front desk, go out of their way to be helpful. The buildings and grounds are very well maintained. All in all it's home away from home, just a great place to stay !
Stayed in April 2024
Reviewed: April 3, 2024
Nita
United States of AmericaThe front desk staff.
Manager was excellent, I requested the check in little early and the front desk was giving me hard time but manager stepped in and we got the room.
Stayed in April 2024
Reviewed: March 17, 2024
Terence
United KingdomNothing
Everything about this apartment was exceptional it was spotless and not far from any of the parks I loved my stay here ...hopefully I will be back
Stayed in March 2024
Reviewed: March 9, 2024
Theresa
CanadaResort fee
Secure , clean , location
Stayed in March 2024
Reviewed: March 8, 2024
Keith
CanadaGreat for a family with young children. Building was recently renovated. Pools, water aerobics classes, mini golf. Accommodations are spacious.
Stayed in March 2024
Reviewed: February 27, 2024
Sabrina
United States of AmericaThe unit was oddly set up. The bathroom was huge. The bedroom average. But the kitchen was very cramped. Basically a corner of the living room, hardly any counter space. A washer & dryer in unit would have been nice.
The location was perfect. Staff was great. Our unit was newly renovated, we were the first to stay in it. There were a few small issues, but they were quickly resolved.
Stayed in December 2023
Reviewed: February 19, 2024
Kailee
United States of America!
Stayed in February 2024
Reviewed: February 7, 2024
Steve
United States of AmericaShower head def needs to be upgraded and the water pressure is way too low.
Location is excellent and plenty of pool space available, great parking, and just generally a great facility. Room is clean, well equipped, and comfortable.
Stayed in February 2024
Reviewed: January 18, 2024
Sara
United States of AmericaThe room is spacious and the property has lots of amenities. It's located right between Disney and Universal and is very close to SeaWorld and the convention center. Staff is friendly and courteous.
Stayed in January 2024
Reviewed: January 15, 2024
Billy
United States of AmericaWe couldn’t improve on anything.
The property and rooms were absolutely perfect. The rooms were spotless and very comfortable bedding. The staff were very helpful and friendly. This was one of the best places we have ever stayed.!
Stayed in January 2024
Reviewed: January 7, 2024
Claudia
United States of AmericaEverything
Everything
Stayed in January 2024
Reviewed: January 7, 2024
Claudia
United States of AmericaThe extra pay for amenities that we didn’t use.
Size of the rooms and cleanliness.
Stayed in January 2024
Reviewed: October 30, 2023
Kerry
United KingdomNothing major but a kettle to boil water for cups of tea. Had a stove kettle on previous visits but had to use a pan on this occasion.
Location perfect, huge apartment with comfort and amenities, staff friendly, great pool area, updated grounds
Stayed in October 2023
Reviewed: October 19, 2023
Lynn
United States of AmericaThe staff at check-in were so freindly and helpful. Easy check-in and check-out. The villa was very spacious and clean with everything we needed to cook our own meals when we wanted to. My grandson had a good time between the pool,mini golf and play area on site. Close to the parks and shopping. Will definitely would stay again.
Stayed in October 2023
Reviewed: October 12, 2023
Jackgeorge21
AustraliaFrom the moment we arrived at the Grande Villas Resort by Hilton Vacation Club, we were impressed. The gardens were imaculately attended to and the place looked like it had just undergone a renovation/repaint etc. Our room (3 bedroom condo) was fantastic, on the ground floor and close to reception. Beds were really comfortable and it was easy to get to and from Disneyworld and Universal Studios. The supermarket was an 5-10 min walk (depending on how hot the the day is :)) and everything was just easy. The pool was lovely and very clean. I just wished we lived closer so we could stay here more often.
Stayed in October 2023
Reviewed: September 28, 2023
Dustin
United States of AmericaNothing
Room layout and very comfortable
Stayed in September 2023
Reviewed: September 3, 2023
Omar
United States of AmericaEverything
Stayed in September 2023
Reviewed: August 28, 2023
Katherine
United States of AmericaNothing. This was a great property that cares about guest experience
Friendly, spacious and great value
Stayed in August 2023
Reviewed: August 13, 2023
Ebony
United States of AmericaThe walls in the master bedroom were very thin. I heard the people next door talking around three am they were so loud and clear, I thought they were in our ondo!
Staff was excellent! Very accommodating.
Stayed in August 2023
Reviewed: August 13, 2023
Witcher
United States of AmericaThe location
Stayed in July 2023
Lincoln, USA
Kenilworth, UK
Hamilton, New Zealand
Abergavenny, UK
Ardmore, USA
Auckland, New Zealand
Kanoneiland, South Africa
Saint Petersburg, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content