the valet staff was a little aggressive in getting the car moved which led to no time to think, about what you needed to get out of the car which caused items to be left in the car and another trip to retrieve. This happened on my 2023 trip too.

Everything was great food, accommodations, hot tub etc

Stayed in April 2024

Rook was lovely but the bed / pillows were not the most comfy I've slept in but they were OK. Set back up a hill behind the main town and to be fair the hotel has a free shuttle service , the fact we had an issue with our phones and couldn't get the app was on us not the hotel. Nice walk down to the town but wouldn't want to walk back up!! Would defineteky recommend and stay again

Friendly staff and huge rooms. Good value for money. Beautiful location ( as you'd expect in tahoe tbf )

Stayed in April 2024

Good location right next to heaveny tram, and also we definitely liked the free valet parking Rudy greeted us when we arrived and he was awesome. The hotel has gaming room and coffee bar which was closed when we were there but they had coffee in the lobby overall will stay here again next time we go to south tahoe. Will recommend it to my friends n family

Stayed in April 2024

Breakfast was not offered, which was a bummer. The staff was friendly and the rooms were clean.

Stayed in March 2024

Fold out bed was not the most comfortable place to sleep but they never are. The kitchen ware was all plastic - plastic plates, plastic utensils, paper cups, rather than actual dishes, coffee mugs, and silverware.

Room was very clean and comfortable. Enjoyed the sauna and hot tub (though it was often full!) and the valet was quick. Loved the easy walk to the tramway to get up the mountain.

Stayed in March 2024

Lots of night noise due to the ski machinery, I guess fixing /cleaning ski courses. Although close to the ski center, not too many nearby options to eat.

Literally 3 min walk to Heavenly, the closest hotel from the California entrance. Really nice 2 ambient, clean and spacious. Staff was super helpful. Valet parking included.

Stayed in March 2024

The rooms have been recently remodeled and are worse than they previously were. Basically minimal facilities. This time they didn’t offer even the minimal breakfast service that used to be available last year (but maybe this was a temporary problem)

The location is unbeatable, just a few steps from the slopes. The staff is also very helpful and super friendly.

Stayed in March 2024

Some of the features felt dated Beds were not that comfortable and we had trouble sleeping

Rooms were spacious Close to heavenly resort

Stayed in December 2023

Very dated, interior and hot tub need improving. The room is solid and comfortable.

Cannot beat the location to be able to hop on the heavenly ski resort tram just a few steps out their door and value

Stayed in February 2024

Clean.

Convenient

Stayed in January 2024

The sales push to join Hilton vacations. Constant non important messages. I'm on holiday, leave me alone please.

Free valet

Stayed in January 2024

Service was otherwise meh. The staff talked me out of getting my room cleaned. When we ran out of body wash, just left a canister in the room instead of replacing it ( it took a bit to figure it out). There was a dusting of snow the first night, nobody salted the driveway which is sloped and I slipped and fell. It would be nice if they had a restaurant there as nothing is nearby. We went to Safeway and bought items to be microwaved, and the had a coffee maker in the room.

Great location with a short walk to the Heavenly tram. Parking was valet only which I usually hate, but the service there was very quick.

Stayed in January 2024

Clean & Staff was so helpful!

Stayed in January 2024

This property has not become a part of Hilton resort and their customer service and payment portals have deteriorated since. They overcharged me for the room last minute at the property, they didn't refund money for canceled reservations. The only response you get from the front desk is we cannot do anything - contact hilton reservations or booking.com.

No breakfast. The stay is very close to Heavenly California Lodge and that is the biggest plus for this property.

Stayed in January 2024

The hotel doesn't offer cleaning services but doesn't really provide anything to clean the place ourselves... Given that I was there for a week, that started to become an issue...

Excellent location for people that are skiing.

Stayed in January 2024

High pressure timeshare guy at desk marked “concierge”. I didn’t like that I had to give my car to the valet every time I drove it.

Quiet, clean, close to skiing

Stayed in January 2024

The hotel does not have a restaurant and is not in walking distance of any restaurants, and all parking is valet, so the most convenient thing is to cook and eat in your room -- which is great except rooms are not supplied with any cookware. There is a microwave and a mini-fridge, but no microwave-safe dishes or mugs. The hotel provides one set of plastic plates, plastic cutlery, and paper coffee cups. It would be much nicer if ceramic plates, mugs, and basic kitchenware were included. The other drawback is that there is only one hot tub for the entire hotel, so it gets crowded and you will be kicked out at 10:00.

The location is unbeatable. Walk to the tram. This is the best location at Heavenly! The rooms are lovely and the updated lobby is really nice.

Stayed in December 2023

There is no language store service

The room was clean and very comfortable. The location is great and the staff is friendly and helpfull.

Stayed in December 2023

Parking is valet only - I would have liked to have the option to not use the valet because of the extra cost.

The renovated rooms are lovely, everything is very clean, and the staff are nice and quick to help with anything you need.

Stayed in September 2023

Checkout of 10 AM is ridiculous - only hotel we've ever stayed at that had such an early departure time. The fact there is only valet parking is frustrating, though the staff service of it was excellent.

The rooms were spacious, well-appointed, and newly redone. The lobby was similarly redone. We had expected the old decor that we saw on Booking.com and the hotel website, but it has recently been bought out by Hilton and renovated. It was a wonderful surprise.

Stayed in September 2023

I left mu airpods and rushed to check out:; no one went to the room to confirm if everything was ok, my loss could have been avoided . Milk bottles special request not done

Didn’t meet any staff other than the receptionist who was nice. Had milk bottle request said to buy from marketplace. Price is high like other hotels as well in Lake Tahoe, decent stay clean and good for family

Stayed in September 2023

Excellent facility. Great location if you have a car.

Stayed in September 2023

Valet parking

Off main drag, friendly people, quiet, clean, and roof activities.

Stayed in September 2023

Loud large ventilation unit in the sitting room where the sofa bed is Turned off all air and heat functions at night so I could sleep Ok for warm weather but not for a winter !

Stayed in September 2023