Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Georgia hotel reviews
  4. Augusta hotel reviews
  5. Reviews of Holiday Inn Augusta West I-20, an IHG Hotel

Reviews of Holiday Inn Augusta West I-20, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

441 Park West, Augusta, GA 30813, United States of America

#15 of 80 hotels in Augusta

Guests' Choice

Review Score

Based on 783 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.9

  • Facilities

    8.6

  • Staff

    8.8

  • Value for money

    8.4

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: April 28, 2024

    8.0
    Comfortable and convenient
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast coupons

    Breakfast was not bad. There was enough variety

    Stayed in March 2024

  • Reviewed: April 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I liked that staff was friendly and the rooms were clean and the beds were also very comfortable! They offered a great variety of breakfast food and even had almond milk, which I liked very much since I'm unable to drink regular milk.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Not a friendly welcome.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not like front end manager when I arrived on March 22, 2024 around 4:30 pm. She was not polite or welcoming at all. She seems like she had an attitude and like we was bothering her while we was trying to have a normal conversation with her. I know we all have our days but when you are dealing with the public you have to put everything aside to accommodate your guess.

    I was very pleased with the facility your staff in the kitchen was very nice. The rooms was very clean and comfortable.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    One elevator shook going up and down but there wasn't anything that could say I had a bad experience about.

    Everyone was nice and helpful. Rooms were clean and air worked great!!

    Stayed in March 2024

  • Reviewed: March 17, 2024

    9.0
    Great stay!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lamp power socket for cell phone need fixingp

    Cleanliness

    Stayed in March 2024

  • Reviewed: March 11, 2024

    7.0
    I had a good time, I loved the location, it seems real peaceful
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    The location

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    Stay was good. Breakfast was disappointing.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    They didn't have any breakfast selections. We were told that the truck was stuck in Texas. So, not being able to have breakfast before leaving was disappointing.

    The hotel was clean and the staff was very friendly.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    Guest
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    One of the young lady's seemed like she hated her job!! And the 272.00 paid in full. Then another 25.00 said refundable have not got yet ? Almost 300.00$ for 2 nights Ridiculous !!

    Quiet, location , Breakfast

    Stayed in February 2024

  • Reviewed: March 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 2 nights

    Beds could be more comfortable. The breakfast was completely overcooked. After looking at what was offered, we ended up going to find breakfast in town. We booked the room here because it offered the free breakfast so we were disappointed about this.

    The room was much larger than I expected it to be. I booked this at the last minute for a weekend trip & ended up with a handicap accessible room.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    7.0
    Could always be better
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hot tub didn't bubble and hours differed from posted. Elevators rattled. Key card demagnitized. No hot water for a shower one night.

    Bed was comfy. Staff was friendly. Room was relaxing and visually appealing.

    Stayed in March 2024

  • Reviewed: February 26, 2024

    7.0
    I was happy with my stay
    • Couple
    • King Room - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    I guess there was nothing I didn’t like

    Breakfast was excellent. Very comfortable accommodations

    Stayed in February 2024

  • Reviewed: February 24, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was too high

    location

    Stayed in February 2024

  • Reviewed: February 8, 2024

    8.0
    Great stay definitely will be going again once everything is remodeled and taking the children for a fun day in the pool
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was no vending machine at the entrance like it was my first visit. The sliding doors didn’t work with your key and the pool was closed but it is understandable because they are remodeling.

    Very clean room, friendly staff. Close to the stores and food

    Stayed in February 2024

  • Reviewed: January 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Nice breakfast…eggs, bacon, fresh waffles, sand lots more.

    Stayed in January 2024

  • Reviewed: January 8, 2024

    8.0
    Nice
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    High price

    Indoor pool

    Stayed in January 2024

  • Reviewed: December 27, 2023

    9.0
    I enjoyed the facilities and I’d stay there again
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    After returning to my room at least twice I had to go downstairs because my room key didn’t work

    Indoor pool and hot tub. Room was very nice

    Stayed in December 2023

  • Reviewed: November 23, 2023

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was not very clean, yet warm. The jacuzzi definitely needs cleaning. Maybe try getting someone in to maintain the pool & jacuzzi. There is for sure something off with the water and it's levels. Our shower didn't work. The receptionist (a lady) was amazing at trying to change our rooms. The guy ( assuming he's the manager) not so much. As if we were supposed to stay in the room with a non working shower. She moved our room to a different one, he didn't seem so happy about it. Also when asked for (1) extra sheet or blanket, he stated that there wasn't any but the receptionist gladly gave me and extra sheet. She was amazing. Not sure if he was the manager or not but he was definitely not in the business of making his guest comfortable.

    The beds were comfortable, the rooms were clean and decent. The breakfast was the best I've had at a hotel thus far. Like a breakfast buffet, not to mention they have a bar with a bartender open until midnight. The pool was warm.

    Stayed in November 2023

  • Reviewed: November 19, 2023

    7.0
    Really good. Terrible breakfast. Bit pricey.
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    the breakfast is not at all good. for the hotel being as nice as it was, i was definitely disappointed in the breakfast. but the rest was okay.

    The beds are so comfortable, rooms are nice and smells great!

    Stayed in November 2023

  • Reviewed: November 18, 2023

    7.0
    Clean and safe location. Friendly staff. Disappointed that our ac wasn’t working but arrived late and with sleepy kids h
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Our room ac was so noisy that we had to cut it off and just try to sleep in a warm room.

    Staff was friendly. Felt safe traveling as a family. Clean facility and good breakfast.

    Stayed in November 2023

  • Reviewed: November 7, 2023

    8.0
    It was great
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The only thing I was disappointed with was the water pressure and the lack of hot water. I do not know if that was because I was on 5the floor.

    I liked everything

    Stayed in October 2023

  • Reviewed: October 20, 2023

    8.0
    The hotel front desk staff and bar staff made me feel great about my choice for staying at this hotel!!
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 9 nights
    • Submitted from a mobile device

    Cleaning staff generally lacked towels on their carts had to run down stairs to front desk to get towels quite often; many times cleaning staff were talking on phones while working so you felt as though you were interrupting their conversation to ask for items. Low water pressure in 205, and cold shower at peak time in AM. One washer and dryer for the entire hotel is a serious problem.

    Staff at front desk and bar were exceptional as well as morning breakfast.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    8.0
    Overall stay was awesome
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    There were not enough bacon for my family when we got down to eat on Sunday.

    The breakfast was supercalifragilisticespialidocious. only there were not enough bacon for my family when we got down to eat on Sunday,

    Stayed in October 2023

  • Reviewed: October 12, 2023

    8.0
    It was ok
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room smelled bad and was over priced

    Friendly

    Stayed in October 2023

  • Reviewed: October 10, 2023

    9.0
    Another good stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The door closed too hard. The tension needs loosened.

    The staff was friendly and the hotel was very clean. Our room was bigger than I expected it would be, and the bed was great. The pillows were full size, not the crappy little ones normally in hotels. There are Keurigs in the room so we can bring our own pods for our favorite coffee.

    Stayed in October 2023

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: