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  5. Reviews of Holiday Inn Hotel Dallas DFW Airport West, an IHG Hotel

Reviews of Holiday Inn Hotel Dallas DFW Airport West, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3005 West Airport Freeway, Bedford, TX 76021, United States of America

#8 of 10 hotels in Bedford

Guests' Choice

Review Score

Based on 202 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    7.8

  • Facilities

    7.1

  • Staff

    7.8

  • Value for money

    7.0

  • Free Wifi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 4, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Disability Access with Roll-In Shower/Non-Smoking
    • Stayed 1 night

    We had an issue with the shower. The water didn’t get hot and wouldn’t turn off.

    Stayed in March 2024

  • Reviewed: January 1, 2024

    7.0
    Ok. Not great, not bad.
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel was dated. Room smelled dank - sort of like a dirty aquarium. Parking was limited. Lots of storage containers taking up the spaces. Maybe they are preparing for a much needed renovation.

    Convenient.

    Stayed in December 2023

  • Reviewed: December 5, 2023

    8.0
    Comfortable and clean but without any vending machines
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    No vending machines. We wanted a bottle of water and a soda. The hotel sells them in the lobby. When we went down to buy one, there were 2 lines of people waiting to check in and the lines were moving very slowly.

    Comfortable and clean. We ate in the restaurant and it was good.

    Stayed in December 2023

  • Reviewed: November 25, 2023

    7.0
    It was OK.
    • Business trip
    • Couple
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Told breakfast was $15 when we went to eat. When we registered we were just told the breakfast hours not the cost. Passed on breakfast. CNN was on the lobby TV. 😖😖😖 Room was very small.

    Room was clean and quiet.

    Stayed in November 2023

  • Reviewed: July 25, 2023

    6.0
    Amazing pool. Beds are squeaky and no room service for cleaning while staying 3 nights
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Disability Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Squeaky beds and no room cleaning the following two days

    Pool

    Stayed in July 2023

  • Reviewed: June 28, 2023

    7.0
    The stay would have been better if it didn't take so long to check-in. Need more staff available.
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 1 night

    Difficult to pay for incidentals online, would not accept form if it was scanned in, which is ridiculous. Shuttle dropped me off at the wrong building, had to walk extra to get to the right place. Really expensive for not having breakfast included. The food in the "pantry" area was overpriced.

    The lobby was presentable and the staff was friendly. Glad they offered shuttle service, late check-out, and wake-up calls. The shuttle ride was decent and the bed was comfortable. Wish the pillows were firmer but one out of the four was.

    Stayed in June 2023

  • Reviewed: May 24, 2023

    6.0
    Sleeping was great!
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I stayed at this same location before. It has since gone down hill. Only thing I like about the room was the bed. I could compare the cleanliness and quality around to motel 6

    The beds were amazing.

    Stayed in May 2023

  • Reviewed: April 21, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom was small, not a good layout. I made this reservation specifically for the on-site restaurant and outdoor pool from their site. Well the pool was empty, due to maintenance and the restaurant closed for lunch. of course when we wanted to eat something. nothing on the hotel site stating either of those tid bits.

    Bed was very comfortable, pillows were great. Friendly staff

    Stayed in April 2023

  • Reviewed: March 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night

    No small towel in room.

    Staff was delightful and the room was very clean.

    Stayed in March 2023

  • Reviewed: March 14, 2023

    7.0
    other than no towels they stay was ok. The bath tubs was not to clean. But I had cleaning supplies.
    • Leisure trip
    • Family with young children
    • Executive Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel did not have any clean towels for or 2nd night stay. we ask for towels that Saturday morning the guy said it would be later. I called Sunday morning to get towels the Front desk person said they did not have any clean towels.. Really no towels…

    The price was affordable

    Stayed in March 2023

  • Reviewed: March 6, 2023

    8.0
    My stay was amazing my only issue was breakfast
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Had to pay for breakfast

    I have never been to a hotel when breakfast wasn’t complemented… we had to pay for breakfast… I traveled all the way from Mississippi and was told Free Breakfast but it was not free..!! That was my only issue

    Stayed in March 2023

  • Reviewed: September 8, 2022

    6.0
    Nice people. Old rooms should be renovated to match the newer areas.
    • Leisure trip
    • Family with young children
    • Executive Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    It's clear that this location has been updated. I'd be curious to know what the newer rooms look like. We stayed in one of the original rooms & it showed. The shower curtain rod was coming loose from the wall & in danger of falling off completely. The bathroom was small & kind of cramped. The air conditioning unit was literally inches from one of the beds, blasting cold air directly into the face(s) of whomever would be sleeping there. We had to use the ironing board to block some of the air so we wouldn't freeze. While I understand you can adjust the temperature in the room (which we did), I wish the unit was adjustable/ had adjustable flaps, meaning the occupant could adjust the direction of air flow either up or down. Also, I don't know why hotels insist on buying the squishiest pillows, because it honestly felt like there was nothing underneath my head at all. I might as well not have used one at all. Firmer pillows would be appreciated.

    The staff was courteous & pleasant. Holiday Inns are generally great for those working with a budget.

    Stayed in September 2022

  • Reviewed: July 21, 2022

    7.0
    Good stay with family at a nice hotel needing a bit more attention to cleanliness of common areas
    • Leisure trip
    • Family with young children
    • Executive Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    The breakfast was good, but it had to be ordered from a limited menu. There was only one young lady running the entire dining room, so the service was slower than what you'd normally expect with a buffet-type breakfast. The hallways were nasty. They looked like they hadn't been vacuumed in a couple of weeks, and that leaves a bad taste in your mouth when you're walking to your room for the first (or any) time. The patio area between the bar and the swimming pool was nasty as well and hadn't been swept, blown off, cleaned in quite some time. Just needed some consistent TLC.

    Breakfast was good. The pool was nice and big. The little shop at the front desk had drinks and snacks and some basic toiletries. For the location and the room the price was decent.

    Stayed in July 2022

  • Reviewed: July 6, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    We had to go to the front desk to have housekeeping come to our room, after three days no trash was taken out, no coffee left after day 1, we were almost out of toilet paper and no clean towels.

    Convenient with a lot of amenities. The beds were comfortable and the a/c worked great!

    Stayed in July 2022

  • Reviewed: May 14, 2022

    6.0
    Keep track of check out in a less disturbing manner.
    • Solo traveler
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff knocking on my room door at nine in the morning asking if I was staying? Check out is not until eleven. DO NOT DISTURB!

    Cleanliness of the facility was spot free.

    Stayed in May 2022

  • Reviewed: April 11, 2022

    6.0
    Clean room, friendly staff, there were no complimentary items in the room
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was no complimentary soap, lotion, shampoo, etc. in our room. The curtains to the windows was snugged behind another curtain so it appeared that the curtain couldn’t be drawn.

    The property was nice and clean…we had a late check in and the staff was readily available and friendly.

    Stayed in April 2022

  • Reviewed: March 28, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We booked a 2 queen room. The beds were full size not queen size. Our keys did not work to open any of the exterior doors.

    It was in a convenient location.

    Stayed in March 2022

  • Reviewed: January 2, 2022

    7.0
    Will stay elsewhere next time.
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom very small, no shampoo provided, no safe. We were expecting transport to venue but we found out they only go to airport now. Prior to this we had been provided transportation.

    Location, pillows, room comfortable

    Stayed in January 2022

  • Reviewed: December 21, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Resturant closed and we had to take a cab to airport

    10 dollars for 1 coke a bag of chips 2 small bags of peanuts and asm. Muffin

    Stayed in December 2021

  • Reviewed: December 19, 2021

    7.0
    Comfortable
    • Leisure trip
    • Family with young children
    • Executive Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The restroom needs to be updated.

    The location and price was what I needed.

    Stayed in December 2021

  • Reviewed: November 7, 2021

    8.0
    Would come back to this hotel.
    • With a pet
    • Leisure trip
    • Family with young children
    • Executive Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Continental breakfast was for an additional fee.

    Met our needs. Pet friendly and close to AT&T stadium.

    Stayed in October 2021

  • Reviewed: October 17, 2021

    6.0
    Pleasant
    • Family with young children
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were very nice.

    No shuttle before 7 am, waited at the airport more than an hour to be picked up by the shuttle the night before, had to spend more than 50.00 to transport myself and daughter to and from airport.

    Stayed in October 2021

  • Reviewed: August 20, 2021

    6.0
    Lobby was hot and no breakfast 😣
    • Leisure trip
    • Travelers with friends
    • Executive Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hot lobby Sticky floor

    Comfy bed

    Stayed in August 2021

  • Reviewed: August 1, 2021

    7.0
    Everything was good
    • Leisure trip
    • Family with young children
    • Executive Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like the bathroom being so small n the toilet was having issue flushing but other then that the stay was cool

    I liked the stay

    Stayed in August 2021

Showing 1 - 25

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