Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. Ohio hotel reviews
  4. West Chester hotel reviews
  5. Reviews of Holiday Inn Cincinnati North West Chester, an IHG Hotel

Reviews of Holiday Inn Cincinnati North West Chester, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5800 Muhlhauser Road, West Chester, OH 45069, United States of America

#10 of 18 hotels in West Chester

Guests' Choice

Review Score

Based on 158 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.5

  • Staff

    8.5

  • Value for money

    8.1

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: April 8, 2024

    9.0
    Enjoyed an overnight with my family
    • Leisure trip
    • Family with young children
    • Deluxe King Room - Hearing Accessible with Bath Tub/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was great. No complaints at all

    Stayed in April 2024

  • Reviewed: March 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Beautiful

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    No coffee in the lobby

    Large room and comfortable beds

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Wonderful
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Confusing entrance

    Clean comfortable rooms

    Stayed in March 2024

  • Reviewed: January 27, 2024

    8.0
    Will do it again. Great location. Staff did the difference.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Room needed some maintenance. Bathroom shower needed maintenance such as gout refresh. Carpet needed a better cleaning. Showed signs of traffic. Old spots. Overall good experience.

    Centric, close where business is. Restaurant is the most important factor to choose from other locations.

    Stayed in January 2024

  • Reviewed: January 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Breakfast & dinner. Room cleaning was not made every day.

    Service at reception desk.

    Stayed in December 2023

  • Reviewed: November 16, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk man upon our depature was very rude and upsetting. It was the only reason I will not stay here again!

    The room was very clean and comfortable. Our stay was excellent despite one bad encounter with staff. The front desk woman upon arrival was very friendly and helpful.

    Stayed in October 2023

  • Reviewed: September 11, 2023

    7.0
    Quite but quick
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The fudge in my room didn’t work, the couch in my room was nasty with hair all over it and what looked like grease on it. Breakfast was not included with my stay so I have to pay for it and it was not worth the price half of it was soggy and inedible.

    I liked that it was quiet and the tiny soap they provided.

    Stayed in September 2023

  • Reviewed: August 21, 2023

    8.0
    Nice, clean space. Bed a bit too firm for us.
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The king size bed was a bit too firm for both of us. We’d be more comfortable with a topper or different/ thicker topper than what was over the mattress. Both of our sleep was affected. Coffee taken away too soon as we slept in. Gone at 10:00 am. Checkout: noon

    Very close to the western southern open facility which is what we attended Saturday night.

    Stayed in August 2023

  • Reviewed: July 27, 2023

    7.0
    We were able to get a good night rest during a busy 4 day span
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The price

    Very clean

    Stayed in July 2023

  • Reviewed: July 16, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The beds was to hard

    The air conditioner

    Stayed in May 2023

  • Reviewed: February 17, 2023

    9.0
    clean room, good location.
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    room had patches in wall that weren't blended well. long wait for extra pillows.

    smelled clean and check in was smooth

    Stayed in February 2023

  • Reviewed: January 24, 2023

    8.0
    My room was comfortable but my food in the restaurant and bar was terrible. A total wast of money.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I had an evening meal in your restaurant/ bar area. I ordered cream spinach dip and potato soup. I was very dissatisfied with how it was prepared. The potato soup had a few diced potatoes in a watered down broth and the spinach dip was so thick and had no taste at all. It was just a clump of cream cheese and spinach. I’ve eaten spinach dip many times and have never had it tase as awful as this one at your hotel. I informed the waitress about my food and was not offered a replacement for something else to eat. I went to Applebees in the area to get a more tasty dish.

    The room we stayed in was very nice. Desk clerk was very helpful.

    Stayed in December 2022

  • Reviewed: December 6, 2022

    8.0
    Our stay was good and It was an overall great hotel minus the sofa sleeper mattress.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We had a king bed with a sofa sleeper in our room… the sofa sleeper mattress looked like it had urine and blood stains on it. It was really gross. My husband asked for a replacement at the front desk which they did.

    The property was nice & clean.

    Stayed in December 2022

  • Reviewed: October 1, 2022

    8.0
    would recommend for anyone passing through
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    small minor detail - no usb outlets in room surprised me since the hotel is fairly modern and only 4-5 years old. bed was a little too firm and the towels were not soft.

    great value and clean and the on-site restaurant Johnnys Italian Steakhouse was very good.

    Stayed in September 2022

  • Reviewed: September 19, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pool area is very small and if there would have been any other guests there wouldn't have been anymore seats.

    We arrived before check in time at 3pm, the guy at the counter said no problem we can get you a room which we appreciated since we were there for soccer tournaments and had been in the sun for hours and were all ready for a nap.

    Stayed in September 2022

  • Reviewed: August 13, 2022

    8.0
    relaxing
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    convenient to the highway

    having a restaurant on site was very nice

    Stayed in August 2022

  • Reviewed: July 14, 2022

    8.0
    Good place to stay
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    There were a few hairs on the shower curtain when we got to our room. That was kind of gross. I was charged my stay the day BEFORE we arrived and the policy is pay when you stay. Christine made it right when I got there- she was very nice, understanding and helpful.

    Good location for baseball tournaments. The restaurant in the hotel was awesome. Good food and our waiter and bartender were great. Christine at the front desk was awesome! An asset to the hotel!

    Stayed in July 2022

  • Reviewed: July 8, 2022

    7.0
    good location and nice facility for our weekend baseball tournament.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    no continental breakfast available.

    clean

    Stayed in June 2022

  • Reviewed: June 27, 2022

    9.0
    the hotel is great to stay at, and the staff is always amazing!
    • Business trip
    • Family with young children
    • Deluxe King Room - Hearing Accessible with Bath Tub/Non-Smoking
    • Stayed 1 night

    cleanliness of our bathroom...wasn't good

    i love getting rooms with a separate living area. we have kids and its nice to be able to watch tv with my husband and the kids watch in another room. we come to this hotel quite often, and hopefully i can find a way to start saving more on my rooms, because our visits here will only become more frequent here soon,

    Stayed in June 2022

  • Reviewed: June 22, 2022

    9.0
    we were just passing through, the staff was great
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    the location was easy to get to off the interstate. Great breakfast bar.

    Stayed in April 2022

  • Reviewed: May 14, 2022

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    The staff.

    Stayed in May 2022

  • Reviewed: April 21, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast was not good and with limited selections. Offer fresh food. Requested room service and only received 1 of 4 nights. Nice facility and room. Staff at front desk were very nice and accommodating.

    Stayed in April 2022

  • Reviewed: March 7, 2022

    7.0
    We will Be staying here again, but could be cleaned better for the price we pay each time
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    1. There was long strands of hair in the drawers and under the sheets. 2. Next room over were very loud. 3. Shower not toddler friendly. 4. There was only 2 towels, no washcloths.

    Comfortable

    Stayed in March 2022

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: