How dirty my room was let staff know that the room looked like it wasn’t cleaned at all

Nothing my room was so dirty

Stayed in July 2023

Everything was good until checkout.. when we first got there william told us checkout was 12 if late check out its 1 or 2. On the day of checkout found out its 10. We were a hour late checking out thinking its 12. The ladies that day were rude. My daughters were trying to finish getting dressed they were putting them out the room to clean it. Housekeeping just stood by the door. Loke i saud the beginning was nice but at the end it was horrible.

Stayed in June 2023

This was not two king beds. It was two tiny double beds so it was not enough to actually accommodate us. The beds were also very uncomfortable. We were on the 8th floor and the street noise was extremely loud. The walls were paper thin and we could hear everyone coming into the hallway clearly talking as if they were in the room. Neither us nor our kids were able to sleep at all. It was so bad we checked out a day early and left exhausted.

Stayed in May 2023

We were offered the 'opportunity' to attend a 90 minute seminar on the hotel company's resort membership in return for a free city tour for two worth $100 each plus $150 cash. We declined but two resort staff continued to try to sell the deal to us which became annoying and time wasting. The staff should accept a guest's decision not to participate rather than continue to try to convince them to change their mind.

Good location, a block away from the French Quarter. Two bed apartment was nice and reasonably large with multiple TVs and otherwise good facilities.

Stayed in April 2023

We did not like the rude concierge. After a delayed flight we arrived later than expected with 2 young children, check in was smooth and quick then we were passed over to the concierge, it started well, friendly with lots of info, he then asked if we could give up an hour and half of our time for a presentation in exchange for some cash, I politely declined, however, he did not let this go. He tried to pressure us into going to this presentation which was clearly to sell something that we are not interested in. I understand he’s doing his job but after someone has declined MANY times, know when to stop, it was late, the children were hungry and tired after a long day travelling and he was busy asking me ‘who hurt my feelings’ trying to guilt me into giving up our very little holiday time. Read the room. His more polite colleague then took over as clearly he could see we’d had enough. The rooms are fine, not anything special but fine, our view was none existent and there was no housekeeping in the 4 nights we were there. But aside from that one concierge, the rest of the staff was great.

Location was great, the reception area was lovely. The reception staff were fab.

Stayed in March 2023

The receptionist took payment from us even when we had already paid, leading us to experience extra charges. We had to chase for a cot to be brought to the room. Above all, there are near constant marketing calls and requests throughout your stay from Holiday Inn Resorts. We were called down to reception just to be given sales talks, and rung relentlessly even before 9am in our room. This was incredibly oppressive and unnecessary.

The size of the apartment style room we booked was ideal for our young family. The location is handy for French Quarter and the Green streetcar and the kitchen and bathrooms are well appointed. The Mardi Gras themed welcome was also fun and made us feel at home when we arrived.

Stayed in February 2023

The pool size and nowhere to sit outside to smoke

The staff

Stayed in August 2022

The customer service The inconveniences at check-in Overall it was my worse experience at an IHG. I will not ever stay there again nor recommend this hotel to others.

_

Stayed in February 2022

We believed we were getting a room with a king bed and dining room table with the kitchen, our room had neither

The location makes this a prime spot

Stayed in February 2022

There was no restaurant on site and when we explored recommended restaurants, everything seemed to be “reservation only” which staff should have informed us of. We hadn’t eaten a proper meal in 2 days because of this. We were also recommended to attend a time share event which we declined on arrival but received calls to the room to further persuade us.

We were in the heart of everything so walking to everything was very convenient.

Stayed in January 2022

See above

We didn't have breakfast. I don't like staying 5 nights anywhere w/o maid service that is unacceptable. We did get extra towels that was helpful. Despite NOLA being fully open our bar/lounge was closed and they said due to Covid...what?

Stayed in November 2021

the staff and valet was terrible. Every time we requested our car it took over 25 minutes. The last day we were there, I physically went down to request the car, at 4:45am, went back upstairs to finish packing and came back down 20 minutes later to the same woman who I requested the car from, just calling in our ticket number to the valet. it took another 24 minutes to get the car and we missed our flight.

Stayed in November 2021

location, also clean

Stayed in May 2022

Could get a bit noisy at night being so close to Bourbon St. But great location

Close to Bourbon St. Everything was within walking distance.

Stayed in June 2021

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in December 2023