Reviews of Holiday Inn - Columbia - Downtown, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1233 Washington Street, Columbia, 29201, United States of America
#20 of 89 hotels in Columbia
Guests' ChoiceReview Score
Based on 309 hotel reviews
8.4Score breakdown
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Cleanliness
9.1
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Comfort
9.1
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Location
8.9
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Facilities
8.8
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Staff
9.1
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Value for money
8.3
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Free WiFi
9.4
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Reviewed: May 2, 2024
Christa
United States of America1 review7.0“Over all pleased. Staff was friendly and helpful.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
Parking garage. Hard to use key card. Elevator wasn't working on e evening. Smelled awful.
Location was good. Room was clean. Beds were comfortable
Stayed in April 2024
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Reviewed: April 28, 2024
Andrea
United States of America1 review7.0“A decent stay in a good location.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The staff was not knowledgeable about their polices. It was unclear during booking that the “free” breakfast only included two of our three guests and on the second morning we were told it was only for one guest. The booking information stated parking but it wasn’t clear that it was a separate building and $14 a day.
The room was clean and quiet.
Stayed in April 2024
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Reviewed: April 21, 2024
Janet
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Great staff
Stayed in March 2024
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Reviewed: April 15, 2024
James
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The room was way to small
Stayed in April 2024
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Reviewed: April 7, 2024
Brendan
Ireland4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Great central location
Stayed in April 2024
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Reviewed: March 28, 2024
Brooks
United States of America1 review9.0Wonderful- • Business trip
- • Couple
- • King Room - Mobility Access/Roll in Shower - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
I didn’t like the size of the room for the price - but at the same time you’re also probably paying for the location of the hotel more than anything
I liked that it was in the heart of downtown
Stayed in March 2024
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Reviewed: March 18, 2024
Celeste
United States of America2 Reviews7.0Good- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Location and had to pay to park car. We forgot something in the car and didn’t feel safe going out to get it after dark due to people sleeping in the alley
Stayed in February 2024
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Reviewed: March 11, 2024
Robbyn
United States of America2 Reviews7.0“Perfect location.”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The only con i can say is that we were not told that we would need the parking card after we checked out to get out of the parking garage. Held up traffic waiting on someone to help us.
Excellent staff! Very clean and comfortable bed!!!
Stayed in March 2024
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Reviewed: March 9, 2024
Kristen
United States of America1 review8.0“Great location. Surround by numerous of things to do and eat. Will stay again and recommend to others.”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
I didn’t like how parking was. Walking through the alley to get back and forth was not safe.
The customer service was top tier. The room was perfect for just two.
Stayed in March 2024
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Reviewed: March 1, 2024
Lexley
United States of America1 review8.0“overall nice stay because we did not have to be in the hotel all day and explored the city”- • Leisure trip
- • Group
- • King Room with View - Non-Smoking
- • Stayed 2 nights
the staff towards the evening/overnight did not have the best attitude and answered simple questions like "How can I receive more towels?" it was very dry and unenthused, and I just waited until the next morning to get some towels from the custodian so I would not have to interact with her. and the elevator not working in the parking deck was a bit annoying because we had to walk up and down the steps each time and it became inconvenient. also, the Wi-Fi was not working for my tablet, and I refused to interact with the evening/overnight front desk clerk because of her rudeness and I just used my hot spot unfortunately.
room and bathroom were clean. When checking the front desk clerks were sweet, helpful, and friendly.
Stayed in February 2024
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Reviewed: February 26, 2024
Heather
United States of America1 review9.0“We loved our stay here!”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast was delicious! Loved that we were provided a key card to the parking garage right beside of the hotel. Loved that you key into the lobby at night and the elevator any time of day, this made us feel extra safe. The staff was super friendly and were really great at their jobs! Thanks for a wonderful stay!
Stayed in February 2024
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Reviewed: February 9, 2024
Erika
Hungary4 Reviews8.0“It was comfortable.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The dryer did not work!
Did not use
Stayed in January 2024
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Reviewed: January 28, 2024
Melinda
United States of America3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room - Hearing Accessible - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
You have to pay for parking, there was an alarm going off all night right outside window so I couldn't sleep. Bfast was an additional fee
Staff
Stayed in January 2024
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Reviewed: January 15, 2024
Erika
Hungary4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Leisure King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The washer was working but the dryer was not! They could have offered to use their service for the time being it would get fixed, especially because a lot of us was coming and going to the big hospital, we all needed to launder our cloths and we did not know how long we'll be staying.
Stayed in January 2024
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Reviewed: January 8, 2024
Yvette
United States of America1 review8.0“Peaceful”- • Leisure trip
- • Family with young children
- • King Room - Mobility Access/Roll in Shower - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The placement of the shower door in relationship to the toilet is not ideal. The flooring in the room is always cold.
Olivia was great in attending to me and my family. Other staff were also very helpful and pleasant.
Stayed in January 2024
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Reviewed: January 4, 2024
Brenda
United States of America27 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The parking is not so great. $14 to park in the ramp - but you have to walk down a sketchy alleyway to get back to the hotel. People were sleeping in this alleyway.
The room was well decorated and comfortable. Great beds. We loved the Brazillian Steakhouse around the corner from the hotel.
Stayed in January 2024
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Reviewed: December 8, 2023
Malgorzata
United States of America3 Reviews9.0“Excellent”- • Leisure trip
- • Travelers with friends
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Should have coffee available at all times in lobby .
It’s close to everything .
Stayed in November 2023
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Reviewed: December 5, 2023
Tyler
United States of America24 Reviews9.0Wonderful- • Business trip
- • Solo traveler
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Great location and friendly staff
Stayed in December 2023
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Reviewed: October 19, 2023
Kathryn
United States of America4 Reviews7.0“Excellent location and very friendly staff”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Price is high for quality of hotel but seems to going rate in Columbia on big weekends
Excellent location, clean and friendly staff
Stayed in October 2023
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Reviewed: October 14, 2023
Gary
United States of America2 Reviews7.0“It was ok.”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Room was tiny. No free breakfast. Coffee only in the morning.
Location is convenient to restaurants and attractions. Hotel was clean. Parking was close by.
Stayed in October 2023
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Reviewed: October 9, 2023
Rajanee
United States of America2 Reviews7.0“With the small room it was still a nice cozy stay for one person to sleep comfortably.”- • Leisure trip
- • Solo traveler
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The room wasn’t bad . However, the space was a little compact. I was expecting a little more moving around room. The carts for hauling luggage I did not like. I was expecting the traditional one. I had to keep pushing the handle down to operate it which became hard and time consuming if the cart was full. The switch for the unit was all the way up on the top where the unit was . I had to stand on the bed just to turn it off. I was expecting it to be at eye level . Or at least a remote for operation.
The bathroom was nice . I loved the shower . I liked the key card access to the elevator so that was good for security purposes .
Stayed in October 2023
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Reviewed: September 26, 2023
Roger
Netherlands196 Reviews16 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Though I booked late and obviously there weren’t many hotels left in Columbia with rooms available, 500+ dollars is bordering to being a criminal rate for an ordinary room
Great location, parking nearby though a bit of a hassle, spacious rooms, comfy beds, great breakfast with friendly service
Stayed in September 2023
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Reviewed: September 15, 2023
Thomas
United States of America1 review9.0“Got the job done”- • Business trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Meals after 7:00 pm any where was not available in the city. At least within the city area ( walking) disappointed for visitors…. Could be from the added tax for alcohol for small businesses!!!
Breakfast n/a. Was it included in the bill?
Stayed in September 2023
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Reviewed: June 18, 2023
Thomas
United States of America4 Reviews8.0“Nice and clean, but parking inconvenient. Didn't see any breakfast.”- • Leisure trip
- • Family with young children
- • Room with Two Beds - Hearing Accessible - Non-Smoking
- • Stayed 1 night
Pay to park.
Stayed in June 2023
