Reviews of Holiday Inn Dallas-Richardson, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1655 North Central Expressway/US 75, Richardson, TX 75080, United States of America
#15 of 22 hotels in Richardson
Guests' ChoiceReview Score
Based on 198 hotel reviews
7.3Score breakdown
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Cleanliness
7.7
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Comfort
7.8
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Location
8.3
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Facilities
7.5
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Staff
8.3
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Value for money
7.5
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Free Wifi
9.3
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Reviewed: April 29, 2024
Misty
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Price of breakfast was extremely high. No coffee in lobby.
Clean
Stayed in April 2024
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Reviewed: March 18, 2024
Carrie
United States of America6 Reviews6.0“Won’t be staying there again”- • Leisure trip
- • Couple
- • Run Of The House
- • Stayed 1 night
- • Submitted from a mobile device
The rooms were small, the tv channels were static and the bathroom was clogged.
Didn’t eat breakfast there.
Stayed in March 2024
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Reviewed: March 4, 2024
Ka
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Disability Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Good
Stayed in March 2024
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Reviewed: January 17, 2024
Mary
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Group
- • King Room - Non-Smoking
- • Stayed 1 night
Bathroom was rather old, needs some repair, soap too small
Friendly staff
Stayed in January 2024
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Reviewed: June 22, 2023
Machele
United States of America1 review1 helpful vote8.0“I"ll be back.”- • Business trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 1 night
My welcome was wonderful and the people who work there are very kind. Room was quite and air conditioner was on so the room was cool when I got there. Convenience store was very nice and breakfast was wonderful.
Stayed in June 2023
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Reviewed: June 19, 2023
Jannita
United States of America1 review6.0Pleasant- • Business trip
- • Couple
- • Run Of The House
- • Stayed 2 nights
- • Submitted from a mobile device
First experience when checking in
Breakfast
Stayed in June 2023
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Reviewed: June 14, 2023
Deborah
United States of America1 review7.0“Overall okay”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Insets in room
The size of the room was okay
Stayed in May 2023
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Reviewed: June 7, 2023
Priscella
United States of America1 review7.0“My stay was good.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Free breakfast
The location was great.
Stayed in June 2023
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Reviewed: May 11, 2023
Sarah
United States of America1 review7.0“Just work”- • Business trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
It would have been better if Booking.com had sent both days of my reservation instead of one. Thank goodness I had a printed receipt of what I actually paid for. Spent about an hour at front desk to work it all out.
It was okay. Really didn't have time to enjoy the menu. Just buffet on last day
Stayed in May 2023
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Reviewed: April 10, 2023
Krystal
United States of America3 Reviews6.0“It was okay.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Remote needed new batteries. The door to get into your room you have to slam it otherwise the door would not shut. Handle going to the bathroom was almost fallen off. Toilet paper holder in bathroom was super lose. I called the front desk as soon as I noticed these things and told her since I didn't want to be charged a $100 fee. She told me maintenence would come in the morning and look at those things.
Location was great for restaurants near by. Easy access to get to by the highway. There are 2 pools.
Stayed in April 2023
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Reviewed: October 7, 2022
Zinah
United States of America1 review1 helpful vote7.0“It was convenient.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Saturday night to Sunday morning we came to the hotel from a wedding. We were in the lobby around 1:00 AM and the elevator was broke and had to find the stairwell to the 5th floor. There was a man in the lobby that looked busy doing something. He was rude and dismissive when we asked where the stairway was. He pointed in the general direction with no desire to help us find it. He must not realize his livelihood depends on having customers.
Location was great. Breakfast on Monday from the menu was much better than the rest of the time.
Stayed in October 2022
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Reviewed: June 16, 2022
Kirby
United States of America2 Reviews8.0“great”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
I’ve machine broke on my floor
associates
Stayed in June 2022
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Reviewed: June 9, 2022
Chris
United States of America27 Reviews1 helpful vote8.0Very Good- • Business trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Noise from the highway
Very nice facility
Stayed in June 2022
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Reviewed: April 4, 2022
Jenifer
United States of America27 Reviews1 helpful vote8.0“Birthday trip”- • Leisure trip
- • Family with young children
- • Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
They didnt have the room I booked. The room they gave me there was a problem with the air. The staff was very sweet and moved us quickly. No problems after that
The location was great, the staff was amazing and went above to make our stay enjoyable
Stayed in April 2022
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Reviewed: April 3, 2022
Veronica
United States of America15 Reviews6.0Pleasant- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No parking avaiable for guests
Its was Great
Stayed in April 2022
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Reviewed: March 21, 2022
Robert
United States of America1 review7.0Good- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
I have been to this hotel last year and there is two elevators. I know that the same elevator was not working last year. Now this is a big hotel with six floors. There is only two baggage carts, one is falling apart. As I was checking out I notice a person moving her luggage by a chair with wheels. All the tables in the conference room should be discarded because they are taped up and the legs are very loose. Members of my club made the comment on how the hotel has gone down hill. Before I retired I was a Building Engineer at an office building in Houston, Texas, I believe it's lack of good maintenance or not wanting to spend the extra money. We had an handicap person in our group tell me she had trouble moving down the hall because of a dip in the floor. She could get down the hall but not back up without help.
The location of the hotel was excellent Plenty of parking spaces and there was a back exit from the hotel which comes in handy when you are pulling a trailer. The conference room was large with plenty of lighting. The bathrooms in the lobby was very clean.
Stayed in March 2022
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Reviewed: March 20, 2022
Eldridge
United States of America10 Reviews6.0“fun”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
the last of parking
sturdy beds. location
Stayed in March 2022
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Reviewed: March 7, 2022
Aaron
United States of America2 Reviews7.0“good”- • Leisure trip
- • Couple
- • Run Of The House
- • Stayed 1 night
good
didnt have any
Stayed in February 2022
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Reviewed: March 7, 2022
Jennifer
United States of America1 review8.0“Other than that I enjoyed my stay and will be definitely using this hotel again !”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The smell of the cArpet in the hallway . And the young man in guest service was very rude I don’t remember his name I think he works the late shift .
The breakfast was good ! And the gift shop .
Stayed in March 2022
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Reviewed: January 3, 2022
Ali
Italy2 Reviews8.0“It is very beautiful place for stay with family or friends”- • Leisure trip
- • Group
- • Run Of The House
- • Stayed 1 night
- • Submitted from a mobile device
They told us our room book without breakfast
Stayed in January 2022
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Reviewed: December 14, 2021
Karen
United States of America6 Reviews7.0Good- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
no free breakfast
pool
Stayed in December 2021
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Reviewed: December 3, 2021
Muhammad
United States of America3 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
We stay 3 days there was no room service no trash pickup no new towels after asking front desk they didn't gave any service Bad Experience.
Brake fast was great staff in restaurants was very friendly Hotel was clean
Stayed in November 2021
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Reviewed: November 22, 2021
Mark
United States of America1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It could have been cleaner. The carpets were stained and the lobby bathroom was in a state of disgust. Our room appeared clean but had a leftover water bottle in it. The breakfast tables had leftover food on it. I was dissatisfied with the cleanliness. The property was great and for our needs just wish it would have been cleaner.
Stayed in November 2021
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Reviewed: November 1, 2021
Tiffany
United States of America1 review6.0“stay was good however we did find a roach in the refrigerator which was not kool. also the keurig in our room did not wo”- • Leisure trip
- • Family with young children
- • Run Of The House
- • Stayed 1 night
- • Submitted from a mobile device
very neat not a lot of traffic
Stayed in October 2021
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