405 N. Park Road, West Reading, PA 19610, United States of America
#1 of 1 hotels in West Reading
Guests' ChoiceBased on 240 hotel reviews
7.9Cleanliness
8.3
Comfort
8.5
Location
8.6
Facilities
8.0
Staff
8.5
Value for money
8.0
Free Wifi
7.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 6, 2024
Shawn
United States of AmericaHad to wait for someone to show up at the desk to check in and out it’s like they were doing something else. Not a huge deal place was good
Was clean and no issue
Stayed in May 2024
Reviewed: May 5, 2024
Beverly
United States of AmericaOk. Healthier options for breakfast.
Stayed in April 2024
Reviewed: May 4, 2024
Christina
United States of AmericaIt wasn’t a big deal, but the bathroom layout was awkward. Had to straddle the toilet to shut the door.
We were traveling for a concert at the Santander Arena. The hotel was a great proximity to the arena. All the hotel staff we encountered, were very friendly. The hotel was very clean.
Stayed in May 2024
Reviewed: April 29, 2024
Staniecki
United States of AmericaThe front desk worker that spoke 4 languages was phenomenal!!! We enjoyed our stay even more because of her !
Stayed in April 2024
Reviewed: March 25, 2024
Myrna
United States of AmericaIt was a great location close to a lot of restaurants and things to do
Stayed in March 2024
Reviewed: January 6, 2024
Rex
United States of AmericaFriendly and accommodating staff. Cozy and clean rooms. Delectable breakfast.
Stayed in January 2024
Reviewed: January 1, 2024
Adesa
United States of AmericaWe booked this hotel SPECIFICALLY because it had a hot tub listed online and we were physically laboring for two days lift 120lb cases and we even drove 16 miles out of our way because of the hot tub listed. We get there only to find out pool and hot tub not useable! Super disappointed!!
Very nice hotel and super comfy beds
Stayed in December 2023
Reviewed: December 18, 2023
Autumn
United States of AmericaBathroom is very small. Not much room to try to even move in it.
Room was cozy and clean. Very quite room. Location of hotel perfect for what we needed it for.
Stayed in December 2023
Reviewed: November 27, 2023
Amanda
United States of AmericaRoom was not ready, staff was not well trained, computer problems caused issues at check-in. **SAFETY ISSUE** Front desk gave duplicate keys to other people who walked into our room. Staff responded "oops sorry about that, I will change your rooms". That's not an oops! That is a huge problem! These are things that make people not want to travel. Then my keys didn't work because the security deposit didn't go through the first time I checked in. Also, you need to let guests know ahead of time that your pool is closed.
Stayed in November 2023
Reviewed: November 17, 2023
Joyce
United States of AmericaSometimes noisy.
Location was good for our purpose.
Stayed in October 2023
Reviewed: October 27, 2023
Kelley
United States of AmericaPool was closed
Breakfast was very good and the staff were friendly.
Stayed in August 2023
Reviewed: September 11, 2023
Janice
United States of AmericaBathroom was really small
Room was nice
Stayed in September 2023
Reviewed: August 19, 2023
Patricia
United States of AmericaNo coment
Stayed in July 2023
Reviewed: August 3, 2023
Janis
United States of AmericaBathroom is too small, hot tub was not functioning properly
Room was clean, breakfast was good, good location
Stayed in July 2023
Reviewed: July 31, 2023
Shannon
United States of Americathey knocked for housekeeping even though the do not disturb was up.
you know what you get with a holiday inn express and this was no different. clean, comfortable and about 5 mins from a very cute west reading downtown area.
Stayed in July 2023
Reviewed: July 28, 2023
Crystal
United States of AmericaRoom was very humid
Close to the Santander
Stayed in July 2023
Reviewed: July 5, 2023
Heather
United States of AmericaBathroom layout
Clean. Nice staff. Breakfast was good. Beds comfortable
Stayed in July 2023
Reviewed: July 5, 2023
Heather
United States of AmericaBathroom layout
Staff very nice. Clean beds are comfortable
Stayed in July 2023
Reviewed: June 4, 2023
Manuel
United States of Americanothing
its in a relatively quiet neighborhood but close to restos, shopping and others
Stayed in June 2023
Reviewed: May 24, 2023
Kelbaky
United States of AmericaAlthough it was clean and beautifully maintained, the bathroom felt a little snug when the door is open. I was disappointed there was no USB charging outlets and I would have enjoyed more overhead lighting fixtures.
I liked the easy check in process. The environment is extremely peaceful and quiet day and night. I also like that the coffee in your room is included and not an extra fee.
Stayed in May 2023
Reviewed: May 8, 2023
William
United States of AmericaRoom not very clean,hair in ac unit,,spa jets didn't work on hot tub
Breakfast in the morning
Stayed in May 2023
Reviewed: April 26, 2023
Judith
United States of Americathe experience was great except for the Hot tub looked like it could have been cleaned and kept up with a little better. The pool was great nice blue clean water, chlorine was distributed well cleaning the pool well. The Hot tub could have used some more chlorine keeping the water from looking a bit greenish.
Breakfast made promptly at 6am was great. Staff was keeping up with the demand and the dining area for breakfast was well kept and spacious. Was a very cozy area for eating with tables of all sizes to suit the size of your family.
Stayed in April 2023
Reviewed: April 18, 2023
Cecilia
United States of AmericaWas able to check in at 3pm with my room clean and ready had free breakfast, also the pool
Stayed in April 2023
Reviewed: April 11, 2023
Wendy
United States of AmericaPrice went up
Hot tub
Stayed in April 2023
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