The fan in the bathroom didn't work. The portable table was broken.

The location was great. Hospitality was great

Stayed in June 2024

Wouldn’t allow us to check in before 3:00pm Safe didn’t work, an employee did try to reset it (Thank you). Address was 601 Washington St. but that entrance was locked

We were in a suite. Two TVs. Breakfast was very good [would rate excellent if pancake machine worked]. Altogether it was a comfortable 4 night stay !!!

Stayed in June 2024

The bathroom was a bit dated and could do with some minor renovations.

The property was close by to the concert hall we were attending. The amenities were typical of a holiday inn.

Stayed in March 2024

Everything was very good.

Fabulous location for Shea's events!

Stayed in May 2024

Tldr; parking was confusing. Use GPS to find the lot. Parking isn’t included and is at a location that is roughly 4 mins away. Which is fine, whatever. The issue was that finding this garage was like a bad episode of The Amazing Race. They gave us a cryptic piece of paper that looked like it was printed by a toaster… APPARENTLY it was a map. Don’t trust the toaster paper. Google the name of the parking garage (Augsburger ramp, I believe) and use the GPS. You can only enter from two of the streets so beware that.

Breakfast was good, room was much better than expected, very comfortable and quiet. Perfect location for what we needed. Highly recommend!

Stayed in April 2024

Breakfast wasn't served due to oven issues though it reflected in the booking that it would be

The staff at the front desk were accommodating and very friendly

Stayed in April 2024

The lady working at the front desk was extremely rude, we were waiting to check in and she looks at us and goes “what’s the problem” when we just showed up to check in to our room

Room was very comfortable

Stayed in April 2024

The staff in the morning were discussing how they were fed up with other staff. And very very loudly talking about thier terrible home life, including drugs and abuse, all while they stocked the breakfast bar around the guests.

Clean, and quiet. I was there for a big concert in town and I met a lot of concert goers but disnt hear any partying or rowdiness.

Stayed in April 2024

Parking was a couple blocks away and street noise could heard until about midnight and started about 6 am

Closeness to Sheas and restaurants

Stayed in April 2024

I could hear the rail car

Nice area

Stayed in April 2024

No guest parking other than a couple handicap spaces. You need to go about a block away and pay $9/day. That doesn't seem bad except you can't come and go; you need to pay each time you leave the parking garage. You can easily pay more if you had to leave a couple times a day.

The room was clean and spacious and the staff was very friendly. There is a TGI Fridays on the lower floor...... This was super convenient after spending a whole day traveling. The complimentary breakfast was great even with the Pancake machine being out of order.

Stayed in April 2024

Does not have parking

Great rooms, comfortable

Stayed in March 2024

Would like to have had on site parking.

Great location. Comfortable room and space- not cramped.

Stayed in March 2024

The breakfast could be improved

Stayed in March 2024

I wish I could have had a warm shower, they have the knob stopping at a barely warm temp.

The location, staff and room was were great!

Stayed in March 2024

Parking. There's no parking on site. The floor was stained in the living room part of the suite and the couch was hard as a rock.

Breakfast was great. Nice selection. Bed was comfortable. Room was clean. BW who checked us in was amazing. My boyfriend needed AA batteries and she was able to provide them. Very friendly.

Stayed in March 2024

If I had to be super picky, I would say that the room is slightly dated. However, it was definitely clean and comfortable.

The staff at this Holiday Inn were fantastic. They were very helpful and quite friendly. We were in town for a hockey game at the Key Bank Center. The lovely lady and the front desk, B.W., checked us in quickly and answered all our questions with a smile. She also gave the best directions and advice on how to get to the game. We didn't have to deal with a game day parking garage situation because the location of the hotel is amazing! The transit stop is literally right there on the corner. My daughter and I hopped on without issue. The other staff that we encountered at breakfast and check out were also helpful and friendly. It made us feel at ease. Thank you.

Stayed in March 2024

No parking, attached restaurant closed halfway thru the afternoon

Cleanliness, breakfast, location, comfort

Stayed in March 2024

We stayed for just a night. The property is in downtown Buffalo, very closer to hotels and bars. There is a TGIF on the premises. The staff at the front desk when we checked in - she was very friendly and really helpful, pointing out parking, food etc. The room was large - a largish living room and a separate bedroom. The hotel is a bit dated, but clean. There was a decent breakfast spread.

Stayed in February 2024

I chose this hotel in part because it indicated that it has parking, but it doesn't have any overnight parking which-for a hotel- is not very helpful. There's street parking available on two of the three nearby streets and a garage nearby for a separate fee.

Check in was easy, breakfast is included, and there's a quiet, peaceful lounge near the lobby. The room was clean and had a pretty comfortable pull out couch in addition to the bed. The fitness center is small, simple, clean, and available 24 hours.

Stayed in February 2024

Pillows and water pressure in shower and bathroom fan was weak

Staff and location

Stayed in February 2024

Pretty stark room but functional

Location, breakfast, room size

Stayed in February 2024

No parking at your location

Stayed in December 2023

No complimentary newspaper

Breakfast was great; lots of variety and very tasty.

Stayed in January 2024