Temperature in the room is inconsistent. Never received clean towels without having to call to get them.

Stayed in October 2021

This hotel misled me stating in the reservation online that “breakfast” is included in the price of the room (the equivalent of $20 for two people). While comparing rates of other nearby hotels who clearly state that they only offer “continental breakfast,” I ultimately decided to book the Baymont in Chelsea because it appeared they offered a hot breakfast in the morning, NOT a continental breakfast. Expecting a hot breakfast to be served in the morning, I came downstairs to the lobby to unfortunately learn that it was only a continental breakfast (only coffee, pastries, bagels, cereal, juice, etc.) When I brought this to the attention of the staff, and I explained my expectation (BASED ON THEIR ADVERTISEMENT) I was told that it has been difficult to “get groceries,” and that even at local restaurants their has been “a shortage of workers/cooks,” and that “I was told the verbiage was changed online to say cold breakfast.” This very nice staff person may have been told this, however it DOES NOT state cold breakfast. And it makes sense that this may in fact be the case because of the pandemic. All in all, not a huge deal but I did feel misled and that it is a bit deceptive to their customers with the current phrasing online and other booking sites. Other than this, the hotel is very comfortable and clean, and was to my satisfaction.

Stayed in October 2021

The bed was awful. Soft, saggy and bounced every time you moved. The pillows were soft even the ones marked firm.

Not much. Cereal, bread , some fruit, some yogurt.

Stayed in October 2021

There weren't any towel bars in the bathroom and I didn't have hot water.

The staff were very friendly and helpful

Stayed in October 2021

Squeaky bed, loudly squeaky bathroom door, the elevator sounded like it was about to die every time I got on it, most people were not wearing masks and endangering my health, a party in the parking lot at 2 am prevented me from getting a good night's sleep and then I was charged for a night at a second Baymont when I tried to cancel after this bad experience.

Location, the Sunday desk clerk wore a mask

Stayed in October 2021

I had to stay over because my husband was inpatient overnight at St Joe's Chelsea. The gal at the desk was wonderful and helpful and gave me a great room. Thank you so much for making a tough night a little easier.

Stayed in September 2021

Notting

Everybody was help full

Stayed in September 2021

Key to door lock did not work very well, had to insert fast for a couple minutes until green light. Got 5 new keys before giving up asking. Key did not let us in side doors. Spider webs and flies in stair case was not pleasant. Breakfast was not very good.

Room was clean, comfortable and quiet. In small town was good.

Stayed in September 2021

N/A

Everything great staff. 👍🏾 very customer service oriented

Stayed in September 2021

Nothing

The staff are very courteous. Provided me with a quite room and excellent service.

Stayed in September 2021

Water pressure sucked.

Easy on off the expressway

Stayed in August 2021

A recliner in the room, lol, but that’s just my preference.

The staff went out of their way to make us comfortable. We had eleven people across 3 rooms. They all had a great stay.

Stayed in August 2021

Perfect

Stayed in August 2021

NOT CLEAN AND STAFF DOES NOT CARE! The room or at least bathroom was not cleaned and posted COVID safety policy was not followed. There was a ring on the sink vanity and when I wiped the vanity with my own disinfectant wipe, the wipe was filthy. The toilet seat and toilet was visibly not clean. There was a pair of sunglasses and room card on the desk when I entered. The sign posted on the hotel entrance required masks to be worn in public places and no staff or other guests were wearing masks and when I asked, the staff at front desk shrugged and said "yeah, no one follows that". After bringing all this to the attention of the front desk, I was told no refund or cancellation was allowed. Extremely disappointing and unsafe in today's world and I would never recommend it or stay there again.

Stayed in August 2021

Staff is extremely helpful and knowledgeable. They were busy related to local power outages. The staff remained friendly and efficient with the influx. I would recommend this hotel to anyone.

Stayed in August 2021

The room had a strange odor, the smoke detector was hanging off of the ceiling, and the sensor was covered with paper. The extra lock on the door was broke.

Close to 94.

Stayed in July 2021

First room smelled like someone dumped a bottle of cheap cologne to cover up smoking, second room had cable issues choppy signal. They did try to resolve the issue.

Very friendly staff

Stayed in July 2021

The toilet was dirty.

Stayed in July 2021

The sheets had small hairs on them which wasn't that appealing.

The staff at the front desk was very friendly.

Stayed in July 2021

Above note

Poor:Evening desk staff said derogatory comments to my grandchildren (of color) when I (a white) grandmother sent them to the desk to get supplies and refused to serve them the request. Encounter observed by another guest.

Stayed in July 2021

Noisy air conditioner and refrigerator in the room. Had to unplug them to get some sleep. Room was smaller than expected.

Location was the primary deciding factor. it was in a great location for a stopover on our journey.

Stayed in July 2021

No flexibility with letting our local family be in the pool. NOBODY was in the pool, would have only been in there a short time because very small children. If they paid $100 for room would have been ok. I get but I don’t.

Stayed in June 2021

should list as continental breakfast.

Stayed in May 2022

The bedding was nice and very clean. There were no nasty old blankets. All the bedding was washable white linens…Nice!

Stayed in March 2022

Nothing that stuck out.

Very warm and friendly.

Stayed in January 2022