1911 West Hundred Road, Chester, VA 23836, United States of America
#5 of 15 hotels in Chester
Guests' ChoiceBased on 133 hotel reviews
7.1Cleanliness
7.9
Comfort
7.9
Location
8.3
Facilities
7.7
Staff
8.2
Value for money
7.3
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 2, 2024
Pat
United States of AmericaVery quiet. Sign at front desk reinforced the “quiet time” expectations. Quality of front desk staff.
Stayed in March 2024
Reviewed: March 29, 2024
Sheri
United States of AmericaWalls are very thin, heard doors slamming all night, disturbing my sleep. Next day could hardly walk down the hallway because housekeeping had totally cluttered it with dirty linen and housekeeping carts. And room was really overpriced, not to have the luxury of quietness.
Stayed in March 2024
Reviewed: October 3, 2023
Mickey
United States of AmericaAdvertised a sofa bed but they did not have one. Had to change rooms to a double. Shower faucet leaked and dripped all night long. Ugh.
Staff was super friendly and helpful.
Stayed in October 2023
Reviewed: July 26, 2023
Renee
United States of AmericaTwo hairs were found in one of the beds.
Front desk staff was friendly and we enjoyed the late night cookies.
Stayed in July 2023
Reviewed: June 25, 2023
Jones
United States of AmericaIt says it had a tub/ jacuzzi but none at all
The bed was comfortable
Stayed in May 2023
Reviewed: June 2, 2023
Jamie
United States of AmericaWe reserved a King Suite with a jacuzzi but when we arrived we were told there were no jacuzzi s in the entire hotel.
Great breakfast. Hotel was in a good location.
Stayed in May 2023
Reviewed: March 26, 2023
Kimberly
United States of AmericaThe only thing that I didn’t like was the fact I purchased my room from of booking.com which stated that it had a Jacuzzi and once I got to the property, the front desk informed me that there were no rooms with a Jacuzzi.
The property was very nice and close to the highway
Stayed in February 2023
Reviewed: January 30, 2023
Sharon
United States of AmericaLobby drafty and cold.
Location convenient. Older facility, but clean, quiet and comfortable.
Stayed in January 2023
Reviewed: January 24, 2023
Erica
United States of American/a
clean
Stayed in January 2023
Reviewed: October 10, 2022
Judy
United States of AmericaThere was a lot of noise, loud music etc, which could be heard in rooms and continued. There were football games in area but hard to sleep due to being able to hear noise in rooms. The older toilets are too low.
Good Breakfast.
Stayed in October 2022
Reviewed: August 24, 2022
Andra
United States of Americaa few maintenance issues
easy check in comfortable bed breakfast was excellent
Stayed in August 2022
Reviewed: August 23, 2022
Sarah
United States of AmericaRoom smelled of stale toilet water and definitely showed wear and tear.
Bed was comfortable. Breakfast was early even for the weekend.
Stayed in August 2022
Reviewed: July 24, 2022
Josephine
United States of Americait was not well maintained. not the cleanest. I would not stay there again.
the location was ideal
Stayed in July 2022
Reviewed: March 22, 2022
Antuan
United States of AmericaBreakfast was fantastic! The staff was very helpful. We stayed one night driving from NY to home and the hotel was conveniently located off I-95.
Stayed in March 2022
Reviewed: March 21, 2022
Shareena
United States of Americatub was dirty and couch had stains hallway was not vacuumed only one slow elevator accessibility from road is tricky no change on site for vending machine
close to highway and the available cable channels was good
Stayed in March 2022
Reviewed: February 28, 2022
Melissa
United States of AmericaWater damage and mold on ceiling of our room, and there was no pool.
Location and staff was great, and breakfast was good
Stayed in February 2022
Reviewed: December 3, 2021
Jennifer
United States of AmericaI had reserved a king suite, but when we arrived we where giving the wrong room, and was told all the suites where taken even though my reservations showed a king suite.
Location was great for what we where there for.
Stayed in November 2021
Reviewed: December 3, 2021
Castoro
United States of AmericaI drove up, booked on my mobile, parked in back, walked in, nice gentleman FD clerk found my newly minted reservation, friendly banter, offered me room keys, went to room which was clean & perfect ! Couldn’t be happier. Breakfast was seamless too. Perfect all around-including the other guests.
Stayed in December 2021
Reviewed: November 22, 2021
Cooks
United States of AmericaMy room had microwave but no fridge
The bed was so comfy and the pillows too!
Stayed in November 2021
Reviewed: September 13, 2021
Tr
United States of AmericaPillows were old and uncomfortable. Couldn't sleep.. Breakfast was just ok. Need more fruit and veggies.
Large room. Large room.
Stayed in September 2021
Reviewed: September 6, 2021
S
United States of AmericaThe first room had ants in my bed
Staff was quick to get us another room which was a upgrade
Stayed in September 2021
Reviewed: August 19, 2021
Terry
United States of AmericaThere wasn’t much we didn’t like except for the cost. We did think it was a little pricey, but we booked late.
Breakfast was awesome. Included hot dishes. Very good.
Stayed in August 2021
Reviewed: August 4, 2021
Leo
United States of AmericaNice ,clean, staff friendly , nice breakfast.
Stayed in August 2021
Reviewed: May 15, 2024
Quinn-kozuh
United States of AmericaThe room I booked was supposed to have a sofa bed because i had 3 people that was going to stay. It did not. The room smelled like wet dog, the television had a horrible humming sound, so we couldn't watch it, the bed was not comfortable at all and there was a huge hold that had been cut out under the bathroom sink. I asked for another room, but there were no other rooms like the one I was in. The front desk staff did come up and spray some febreeze to help the smell buy that didn't last too long. My husband was also not able to come up with us because, again, there was no pull out sofa for either him or my child to sleep on, and 3 people were not fitting in one bed. When I complained, the only compensation the hotel offered was $70.00 refund. That is insane. I will never stay at another Holiday Inn express again.
The lobby was clean and inviting and thebstaff was friendly
Stayed in May 2024
Saarbrücken, Germany
Paestum, Italy
Luxembourg, Luxembourg
Benidorm, Spain
Florianópolis, Brazil
Barnave, France
Marina di Pietrasanta, Italy
Sultan Bathery, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content