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  5. Reviews of Holiday Inn Express Hotel & Suites Columbus-Fort Benning, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Columbus-Fort Benning, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3901 Victory Drive, Columbus, GA 31903, United States of America

#7 of 57 hotels in Columbus

Guests' Choice

Review Score

Based on 421 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.9

  • Facilities

    8.9

  • Staff

    9.2

  • Value for money

    8.4

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: April 21, 2024

    8.0
    The rooms should be cleaned and ready before arrival.
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Upon arrival the guest room was ready but our room was not ready yet to check in. We had to wait an hour for the our room to be cleaned so we left and went to the airport and picked up our rental car. We made a couple more stops and then we came back to check in. The front desk attendant said the room was ready so our guests checked in and we did too. Housekeeping was still in our room cleaning it up. Looked like they were finishing up. She left it and said she was getting fresh towels. The bathroom had hair on the floor so it didn’t looked like they had swept or mopped it.

    I liked the location of the property.

    Stayed in March 2024

  • Reviewed: April 13, 2024

    9.0
    Super clean and comfortable. Excellent proximity to Fort Moore.
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Clean. Bed was super comfortable. Better than my bed at home. Pillows were good. Bathroom was very clean. Loved the full size Dove body care in the bathroom. Shampoo, conditioner, body wash, and body lotion. Great proximity to the base.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    10
    Great sleep quiet we were exhausted and felt refreshed when we woke good breakfast options kind staff
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A little dated but clean

    Easy access very clean and inviting

    Stayed in April 2024

  • Reviewed: March 29, 2024

    8.0
    Very Good
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Carpet in room needs updated. It is a bit worn.

    Close to our event

    Stayed in March 2024

  • Reviewed: February 19, 2024

    10
    Very clean well maintained I’d stay again
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    I liked everything

    The property is very clean and very well maintained. The staff all around is excellent.

    Stayed in January 2024

  • Reviewed: January 28, 2024

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was great, rooms were clean, all the staff was super friendly and efficient

    Stayed in January 2024

  • Reviewed: January 3, 2024

    8.0
    Will be our Company go to hotel while working on our projects at Ft. Moore.
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Great location as we were working on Ft. Moore.

    Stayed in December 2023

  • Reviewed: December 21, 2023

    9.0
    Would probably stay again
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Easy access, convenient to the highway

    Stayed in December 2023

  • Reviewed: December 10, 2023

    10
    Awesome people at holiday inn ft moore
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything food was good cleanliness staff

    The evening staff was awesome the 2 ladies at the desk in the evening were so sweet and friendly.thank you for making our stay at your hotel so warm and comfortable.

    Stayed in December 2023

  • Reviewed: December 8, 2023

    10
    Exceptional
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was nice. Roomy and comfy. Everything was clean and breakfast was delicious. Staff super nice. Easy access to Ft. Moore. Would definitely stay here again.

    Stayed in December 2023

  • Reviewed: November 5, 2023

    10
    Excellent
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything met my expectations

    Great location and room excellent. The first thing my wife check is the bathroom and bathroom were clean and refreshing the room didn’t have a cigarette smell the room very clean. The breakfast was good. I thought the price was a bit high . I guess you have to pay for good quality.

    Stayed in November 2023

  • Reviewed: October 26, 2023

    9.0
    It was nice
    • Family with young children
    • Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The location.

    Stayed in September 2023

  • Reviewed: October 24, 2023

    10
    Clean, convenient, and quiet!
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean and close to the exit. Very easy check in and courteous staff.

    Stayed in October 2023

  • Reviewed: October 24, 2023

    10
    Clean hotel and friendly staff
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast

    Stayed in October 2023

  • Reviewed: August 21, 2023

    10
    Enjoyed our stay. The hotel was clean and staff was friendly. Would definitely stay here again!
    • Family with young children
    • Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    NA

    Very close to Fort Moore and the NIM. Hotel was clean. Staff were very friendly.

    Stayed in August 2023

  • Reviewed: July 11, 2023

    10
    I’ m sorry I could not enter tha swimingpool I arrive very late
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Price is a little bit high for me

    Everything it’s awesome

    Stayed in July 2023

  • Reviewed: July 5, 2023

    10
    Would stay again Cleaning & front office staff were excelleeent
    • Leisure trip
    • Family with young children
    • Suite - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The pillows

    Breakfast was great. A good variety to choose from. Location was close to area we visited. Easy access.

    Stayed in June 2023

  • Reviewed: July 4, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    clean, nice staff and pricing

    Stayed in June 2023

  • Reviewed: July 4, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Expensive

    My room was huge!

    Stayed in July 2023

  • Reviewed: July 3, 2023

    10
    It was great and I would stay there again
    • Leisure trip
    • Solo traveler
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in July 2023

  • Reviewed: June 12, 2023

    8.0
    Overall, our stay was good except for the isolated incident.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Upon arrival, we did not have any towels in our room due laundry was being done late. In addition, our family was outside with other guests in the pool area and the clerk from front desk on the 11pm-7am shift was racist. We had been in the pool ares for a few hours and no complaints. Mind you, it was Caucasian people and African Americans people outside in pool area and she came to us (African Americans) and said we was keeping up too much noise. She pick our group out of everyone to complain about and said nothing to anyone else. She had just came on duty. We was very rude and racist. In addition, the breakfast bar suck. No meat and was very limited for the price of hotel with continental breakfast.

    The front desk clerk on the 3pm-11pm shift was very professional, welcoming and gave great customer service.

    Stayed in June 2023

  • Reviewed: June 6, 2023

    9.0
    The place is very good but the older lady is not a good customer service person. She needs to retire
    • Family with young children
    • Suite - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The older lady at night needs to be fired. We do not know if she was just lazy or what. When she was outside and my husband and kid was getting things out to take to the room . She was asking too many questions, unnecessary questions because it is non of her business. In the morning when my children went to see her to ask for extra towels she refused to give any of it. And said, the housekeeping is not open till such and such time. There is a sign in the room that says we can have extra . So it's either she was lazy, cranky because she was working all night or just a mean person in general. Working in an industry like that you have to do your best for your guest. We are paying guest. For $200 a night , we deserve good service. It only takes one person to bring you down.

    The accommodation was good.., the room, beds and the Breakfast was fantastic. Hot stuff for breakfast is the best. The location is excellent!

    Stayed in June 2023

  • Reviewed: May 24, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Some information in the room describing or listing local restaurants, theaters, and other attractions

    Breakfast was very good. Good selection

    Stayed in May 2023

  • Reviewed: May 15, 2023

    10
    Great place
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    We have to leave

    Everyone was very accommodate and friendly

    Stayed in May 2023

Showing 1 - 25

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