322 Historic Nature Trail, Gatlinburg, TN 37738, United States of America
#23 of 535 hotels in Gatlinburg
Guests' ChoiceBased on 886 hotel reviews
8.9Cleanliness
9.2
Comfort
9.1
Location
9.4
Facilities
9.1
Staff
9.3
Value for money
8.3
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 10, 2024
Courtney
United States of AmericaOur a/c in our room was loud and rattled, like startled me right out of bed in the middle of the night. Cosmetic damages in the room with the wall. Bathroom wasn't the cleanest but probably from the age and use but wasn't enough to gross me out.
Pool, water area, game area was great for kids. Breakfast was average hotel food. Location, amazing. Lobby was clean, loved the bird. The employee checking me in was great! Overall, I was very pleased.
Stayed in May 2024
Reviewed: May 9, 2024
Heather
United States of AmericaThe pool Was not heated and the little indoor water park for kids was very cold
How nice the lobby was a the beds were comfortable. The pool was nice and working
Stayed in May 2024
Reviewed: May 7, 2024
Bradley
United States of AmericaI cant think of anything
breakfast was great, the place was clean, modern, well lit, had a great time
Stayed in May 2024
Reviewed: April 30, 2024
Derk-klaas
Netherlandsthe extra "couch" bed that stood also in the room wasn't very good.. the matress was poor..
The room was clean, the breakfast was good as allways
Stayed in April 2024
Reviewed: April 30, 2024
Megan
United States of AmericaThe couch beds mattress old and needs replaced
Clean and good location
Stayed in April 2024
Reviewed: April 29, 2024
Celia
United States of AmericaRates a bit high
Clean
Stayed in April 2024
Reviewed: April 29, 2024
Cole
United States of AmericaNothing , was perfect!
Close to downtown , rooms were super clean and good size , pool / splash area were awesome! Staff was amazing!
Stayed in April 2024
Reviewed: April 10, 2024
Sara
United States of AmericaThe parking seemed crazy but it actually worked out!
The room was so spacious and the bed was so comfortable! I appreciated being able to do laundry.
Stayed in April 2024
Reviewed: April 5, 2024
Casey
United States of AmericaThere was a panel in the ceiling of the hall way outside outside our door that had part of the circulation system (that's what I was told), making a terrible knocking noise. Sounded like marbles in the squirrel cage of an air handler. Kept me and the family up half the night. We were graciously moved to another room the next night. Most of the facilities were great but that was pretty frustrating.
Facilities are clean and mostly nice. Staff was great. Breakfast was much better than most hotel breakfasts I've had. Eggs, bacon, sausage, biscuits, gravy, plus the normal continental breakfast stuff. Kids loved the water park. Great location, close to the Gatlinburg strip.
Stayed in April 2024
Reviewed: April 4, 2024
Adam
United States of AmericaParking. Not enough luggage carts.
Pool. Cleanliness. Safety. Room size. Breakfast.
Stayed in March 2024
Reviewed: March 27, 2024
Brad
United States of AmericaN/A
Breakfast was above expectations!! Kids loved the pool and slides!
Stayed in March 2024
Reviewed: March 22, 2024
Joshua
United States of AmericaMicrowave was small - hard to heat up food adequately. WiFi - for the price, I feel like better WiFi could be provided. Parking lot is shared with another hotel, parking can be a premium.
The property and room were exceptionally clean and well maintained. This location seems to value a beautiful property. My family and I were impressed with the cleanliness. The breakfast was fully stocked, hot and pretty good. There were multiple attendants refilling food and maintaining a clean space for guest. Splash Hollow - the reason we selected this property, having a toddler, was nothing short of exceptional. It provided numerous hours of fun for the entire family. The location is just a short walk from the main strip in Gatlinburg with beautiful views of the mountains.
Stayed in March 2024
Reviewed: March 18, 2024
Waymon
United States of AmericaAll of the above was excellent. We would definitely stay there again. We would definitely recommend this hotel. Thank you for taking care of us during out stay at your facility. We didn’t get to hold the bird. Maybe next time.
Stayed in February 2024
Reviewed: March 18, 2024
Dylan
United States of AmericaNothing everything was perfect
Breakfast was very good
Stayed in March 2024
Reviewed: March 18, 2024
Michalia
United States of AmericaClean hotel . Awesome water park inside. Good for kids and families. Excellent breakfast buffet
Stayed in March 2024
Reviewed: March 15, 2024
Christy
United States of AmericaUphill from strip.
Close to attraction and reasonable price
Stayed in March 2024
Reviewed: March 14, 2024
Luciane
United States of Americavery good
very good
Stayed in February 2024
Reviewed: March 10, 2024
Eric
United States of AmericaThe frozen breakfast items. Poor breakfast, very poor breakfast... Bigger rooms. Very tight with a stroller... Advertise splash hollow more. Aware of the pool but not all that. We traveled with our kids and would of prepared better for that.
Place was clean and nice.
Stayed in March 2024
Reviewed: March 10, 2024
Nechole
United States of AmericaN/A
I enjoyed everything about my stay.
Stayed in March 2024
Reviewed: March 3, 2024
Stephanie
United States of AmericaThe breakfast was not the best and the 4th floor is haunted and the toilet water kept running
The waterpark
Stayed in March 2024
Reviewed: February 29, 2024
Marcus
United States of AmericaNothing
It was very clean and in a great location
Stayed in December 2023
Reviewed: February 28, 2024
Juan
United States of AmericaUpdate TV
Stayed in February 2024
Reviewed: February 17, 2024
Bradley
United States of AmericaNothing
Location and breakfast
Stayed in January 2024
Reviewed: February 13, 2024
Hilda
United States of AmericaNone.
Nice location and very clean. And good breakfast.
Stayed in February 2024
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