Lights from traffic shining into our room throughout the night. Room was next to the elevator so that was kind of noisy. Breakfast was a big disappointment. Usually really good at HIE and that’s why I stayed here but this time the food tasted really bad.

It was really clean.

Stayed in May 2024

THE BREAKFAST AREA AND TABLES IS TOO SMALL FOR THIS LARGE HOTEL. WE HAD TO WAIT FOR THE TABLES TO BE FREE TO EAT OUR BREAKFAST. MORE LIGHTING IN THE PARKING LOT AND AROUND THE HOTEL. WE ARRIVING DURING THE NIGHT AND IT WAS HARD TO FIND THE HOTEL ENTRANCE SINCE ALL THE PARKING LOT AND AROUND THE HOTEL WAS SO DARK.

GREAT LOCATION, VERY CLOSED TO GLENDWOOD SPRINGS POOL. FRIENDLY AND VERY HELPFUL STAFF. ROOMS WERE CLEAN. BEDS WERE COMFORTABLE. NICE BREAKFAST. NICE TO HAVE A 24 HRS COFFEE AND TEA STATION ON THE LOBBY.

Stayed in November 2023

The room was too close to the lobby. It was often very noisy especially at 6:30am. Not exactly a good place for a room.

The beds were comfortable and the breakfast was tasty!

Stayed in August 2023

The pool was small & dirty

Excellent where the hotel is very convenient Staff were very good too

Stayed in June 2023

Room had bugs around all lights

Location

Stayed in July 2021

The room felt dingy, used coffee pod still in machine, The furniture did not look clean.

Stayed in July 2021

The lack of towels. Yes, towels. We were given 2 bath towels and one face/one wash towel for a family of 4. Also, the fridge was mulfunctioning in room 205 and it froze ALL of our food. All of it. The housekeeping is optional now and you got to fill out a form (!!) every morning if you want your trash emptied or coffee supplies to replenish. What?! Really??? How about I will optionally pay for that optional housekeeping?!

The room size was adequate. The cleanliness was excellent. The A/C worked perfectly (it was hot outside) and all the furniture was new.

Stayed in June 2021

Some of the bath towels were dirty. But overall our stay was a good experience.

I liked the location of our stay. It was conveniente to go to places with having to drive .

Stayed in May 2024

Was charged incorrect amount

Clean

Stayed in November 2023

Nothing

Stayed before, a great deal, great location and comfortable. Can’t ask for much more

Stayed in August 2023

1) the bathroom door did not shut properly,we had to use a small carry-on to keep the door shut 2) when l booked the room the photo showed a wall between the Queen beds, and the fold out couch. when I arrived, it had two queen beds and a couch right next to it when you pulled out the bed from the couch, you had about 4 inches on both sides, which meant you could not walk beside the fold out bed ,so you had to climb from the end of the bed to climb in. 3) When l went to the front desk and asked her supposed to for the room in the photo, l was told those rooms have been rented, and this was the only room that was left ( that had the two beds in a fold out couch ) I was sad to hear that. when I was reserving the hotel, it was between two different hotels. This hotel had the wall between the beds and the couch and that is the reason I picked it , the other Hotel had more to offer ( choosing Holiday Inn express was a bad decision)

it was close to everything we wanted to do in Glenwood

Stayed in August 2023

We could hear the room above us when the people were walking around and going down the stairs to leave.

Didn’t eat breakfast, we slept in!

Stayed in July 2023

customer service. Toilet was clogged when we got to room. We went to front desk and they gave my husband a plunger to fix it,didn't want to be bother with it.

Breakfast was just ok. Location was good.

Stayed in July 2023

i had to do my own housekeeping, it was not till 3 day that someone told me you had to fill out a sheet to have room done. also i was already charge my room to my card $200.00 over what i booked online. it was to be an average of $125.00 a night & was charge $984.64 from from $639.00 for 5 days cause 4th of july was extra. plus it screwed my cc for the day , i was @ my limit $1000.00 & could not pay my bill @ the village inn. Embarrassing to say the least i thought i was going to be able to pay on another card but hotel said it was already paid.

the food was very good fresh & hot that was 1 of the better breakfast i had! good job!! great variety too.

Stayed in July 2021

Originally booked for a family suite for 5 nights . Upon arrival to the room, the AC was not working, the Fridge was dirty ( spilt orange juice) the microwave is dirty, no soap on sink. The countertops was sticky . We were then accommodated to 2 different rooms with the assurance that there would be no changes with the rate. On day 2 we were promised to be given the family room but still did not happen and so we settled with keeping the 2 rooms. During checkout we were billed about$400 more than the original booking. All in all for our 5 days stay we talked to 6 different staff.. I want to thank Blanca who tried her best and the manager on the last day for correcting our bill.. oh , I almost forgot that there were bugs in our room.. I had to request for the housekeeping to vacuum.. Please check room 303. It was coming from the window by the AC and they placed tape on the window, Iguess to keep the bugs from coming in.. It was a very disappointing stay especially during this pandemic when you expect that this hotel will adhere to their IHG cleanliness promise.. I usually do not complain and give negative rating but this one I cannot ignore because of cleanliness, sanitation comcerns…

Location

Stayed in July 2021

Everything

Location

Stayed in June 2021

When we arrived the elevator was not working very good. Then it broke. My mom is in a wheelchair and we were on the 2nd floor. We he'd to walk her down 2 flights of stairs. Nothing was offered to help us out. She was very upset. What would happen if there was a fire. We had to leave a day early because of the elevator broke down. As soon as the elevator starting acting up it should have been fixed. Again nothing was offered for our inconvenience. Not real happy about that.

No breakfast just muffins and coffee.

Stayed in June 2021

The swimming pool was cold, but everything else was excellent.

It was close to our destination which was the amusement park there.

Stayed in May 2021

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in August 2021

There are no comments available for this review

Stayed in June 2021