730 Rufus Graham Road, Knoxville, TN 37924, United States of America
#36 of 102 hotels in Knoxville
Guests' ChoiceBased on 365 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
8.9
Facilities
8.5
Staff
9.0
Value for money
8.2
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 18, 2024
Danielle
United States of AmericaSaturday morning breakfast the pancake maker malfunctioned and our pancakes got stuck. When we told the lady on staff that morning, she had an attitude and snapped at us, saying she couldn't do anything about it because she had to break down the entire machine and she wasn't doing that right then. Another guest asked for more cinnamon rolls and she seemed extremely bothered by the fact that another person was talking to her so she put them out ice cold.
Sunday morning breakfast staff was a LOT nicer than Saturday morning. I had a question about the sausage (it didn't state if it was turkey or pork) and she was very polite and helpful. When she dropped glass in the breakfast food area, she blocked it off and told everyone the room was temporarily closed because she had to get a broom to clean up broken glass and she didn't want anyone to go in and get hurt. Very friendly and sweet lady.
Stayed in April 2024
Reviewed: March 22, 2024
Naeemah
United States of AmericaWe stayed for 2 nights but no one came to straighten up we had to request towels. But it was due to short staffing. The supervisor took off $50 when we left.
They had a great breakfast and cookies , lemonade and pop corn to greet guest. The staff was really polite and nice
Stayed in March 2024
Reviewed: March 20, 2024
David
United States of AmericaThe breakfast was ok. I felt that could have offered more. The lady working it was great!
The staff was great. The room was clean.
Stayed in March 2024
Reviewed: March 3, 2024
Dave
United States of AmericaBed too firm
Location was east of city center, clean and good breakfast.
Stayed in February 2024
Reviewed: March 1, 2024
Sabrina
United States of AmericaThe parking lot was in pretty rough shape still from a snowfall days before. It should have been cleared well already for safety.
Good breakfast and convenient location.
Stayed in January 2024
Reviewed: February 18, 2024
Sanna
United States of AmericaBreakfast wasn't so good (no yogurt for example)
Clean room and comfortable bed.
Stayed in February 2024
Reviewed: February 17, 2024
Wanda
United States of AmericaEnjoyed all
Was not able to have breakfast. Running late
Stayed in January 2024
Reviewed: February 4, 2024
Beverly
United States of AmericaThe facility seemed unkept. Trash bins over flowing, trash in elevator and trash on the ground out front.
The staff was great! There was no coffee in the lobby and it was a brisk evening.
Stayed in February 2024
Reviewed: January 11, 2024
Della
United States of AmericaVera at the front desk was very professional. It was much appreciated.
Stayed in December 2023
Reviewed: November 3, 2023
Amy
United States of AmericaGreat breakfast.
Stayed in November 2023
Reviewed: October 30, 2023
Kathleen
United States of AmericaFruit
Breakfast was great
Stayed in October 2023
Reviewed: October 28, 2023
Gibbs
United States of AmericaThe toilet in our room needs re-balanced, it was a little wobbly. The hot water in the sink took quite a while to get warm. Nothing big, just little annoyances but not enough to make it anything less than a good stay!
Lisa was wonderful. Breakfast was always hot and ready and she made sure the coffee was ready, even with our early morning departures each day. All of your staff members were friendly and able to answer any questions we had.
Stayed in October 2023
Reviewed: October 24, 2023
Barbara
United States of AmericaCockroach in bathroom
Quiet and comfortable, early hot breakfast
Stayed in October 2023
Reviewed: October 24, 2023
Cheryl
United States of AmericaSounded like someone hammering one night. Not sure if staff or the people above us
Clean, well lit, staff very helpful. Restaurants close by.
Stayed in October 2023
Reviewed: October 12, 2023
Julee
United States of AmericaNot enough fruit options at breakfast.
Bed was comfortable and bathroom clean.
Stayed in September 2023
Reviewed: October 12, 2023
Weddington
United States of AmericaThis is the first one that we have stayed at that the breakfast was not as good poorly stocked on breakfasts drinks no individual milk did not keep food out bedroom had a plug not working and refrigerator needed defrost bad
Close to where we need to be
Stayed in October 2023
Reviewed: October 7, 2023
Wright
United States of AmericaBreakfast just ok Bed terrible
Staff
Stayed in September 2023
Reviewed: September 25, 2023
Brandi
United States of AmericaHotel was great just had molding bathrooms ceiling and the fire alarm goes off everytime they cook bacon. Really unnecessary at 6:30 am.
Stayed in September 2023
Reviewed: September 21, 2023
Laura
United States of AmericaClean, comfortable room. Very friendly staff!!!
Stayed in September 2023
Reviewed: September 4, 2023
Nicole
United States of AmericaEverything was great
Stayed in September 2023
Reviewed: August 1, 2023
Anna
United States of AmericaRoom was extremely humid, noted a dry air canister on top of the closet, which was full of water; ac could not completely rectify this.
Good mattress, Linen, No carpeting
Stayed in July 2023
Reviewed: July 24, 2023
Cody
United States of AmericaOnly 2 towels in the room Two times where there were no towels at the pool
Friendly staff. Good breakfast.
Stayed in July 2023
Reviewed: July 19, 2023
Rebecca
United States of AmericaShower needs upkeep/maintenance. Also given misinformation when I called prior to booking about per fee. Was told it was a $35 one-time fee, NOT daily fee. Upon arrival was told it WAS daily. Thankfully the check-in lady made an exception for this leg of our stay.
Smells amazing when you walk in! Super comfy bed/pillows. Love that it’s new vinyl flooring and not stale carpet!
Stayed in July 2023
Reviewed: July 18, 2023
Tiffani
United States of AmericaI was a little disappointed in the breakfast.
I liked the extra seating in the room and how the lighting was set up.
Stayed in July 2023
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