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  5. Reviews of Holiday Inn Express Phenix City-Fort Benning, an IHG Hotel

Reviews of Holiday Inn Express Phenix City-Fort Benning, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1702 US 280 Bypass, Phenix City, AL 36867, United States of America

#4 of 9 hotels in Phenix City

Guests' Choice

Review Score

Based on 262 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.5

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    8.1

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: April 24, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not enough cameras. My tools was stolen out of my truck. $3,000 worth and camera was not even showing my truck. Will not stay there again because of this. Needs lots of cameras considering the slums around it.

    It was comfortable and close to the job I was doing.

    Stayed in March 2024

  • Reviewed: March 31, 2024

    7.0
    I have come to expect comfortable rooms from Holiday Inn Express and this room did not disappoint .
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Full length mirror needed in room. I had 2 events but never got to see entire outfit. Not enough counter space in bathroom. The thing that was very odd was that when I reserved the room, I wanted a shower which I would think was standard but this room was the only one that advertised a shower AND towels. Very strange way to put it bc towels should be understood. I think that’s why I ended up w a handicap room.

    Breakfast was ok. The egg omelets were strange. The breakfast lady was extremely nice.

    Stayed in March 2024

  • Reviewed: December 19, 2023

    9.0
    Very nice hotel with friendly staff.
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The sink clogged when running water. Didn’t drain well. I am a short person. The beds are too high up. (But they were very comfortable. )

    Easy access location. Very nice rooms. Breakfast was good. Staff was super friendly, especially Vanessa.

    Stayed in December 2023

  • Reviewed: September 14, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was warm and stuffy, couldn't get it to cool down enough to be comfortable

    Nice,clean comfortable beds

    Stayed in September 2023

  • Reviewed: September 5, 2023

    9.0
    Wonderful
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The swimming pool was closed. The day host seemed unfriendly.

    Comfortable beds and pillows. Facilities were very clean.

    Stayed in September 2023

  • Reviewed: September 3, 2023

    8.0
    My stay was nice and relaxing
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    One thing that I didn’t like was that the week I visited the pool was closed I feel like the guest should have been informed other than that it was good

    The rooms were comfortable and the hotel was clean plus the breakfast was pretty good

    Stayed in September 2023

  • Reviewed: August 13, 2023

    7.0
    It was a good stay and the staff was awesome....Courtney went above and beyond
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    They had some bagels that had mold on them

    Variety of food

    Stayed in July 2023

  • Reviewed: July 7, 2023

    8.0
    The hotel and facilities and breakfast were all great, but the management attitude was disappointing
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The staff was not very helpful. I had emailed a few weeks before arrival that we needed to check in early and checkout late. Upon arrival, we were told those requests were only granted to "members". The response to my email was we have to see what's going on when you arrive. I've NEVER had an issue with either of those requests at any other hotel. We were coming to Columbus for the State Republican Convention and I as a delegate, had to be at the Convention Center at a certain time on the arrival date and could not leave the convention on our departure date until late afternoon. My husband was not a delegate so he had to find something else to do to cater to my schedule. This was very disruptive and aggravating to both of us.

    Breakfast was delicious.

    Stayed in June 2023

  • Reviewed: June 17, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The price

    I liked the staff very hospitable

    Stayed in June 2023

  • Reviewed: May 29, 2023

    8.0
    I’m still in need of my receipt, Thank you
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Request a receipt before I left and couldn’t get I but I paid there, and still don’t have one, not good business

    The breakfast was a delight on Friday, however Saturday and Sunday the meat not brown on both side, some not brown on either side, omelet over cooked

    Stayed in May 2023

  • Reviewed: May 27, 2023

    7.0
    No problems
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    No complaints

    Clean room and convenient breakfast

    Stayed in May 2023

  • Reviewed: April 24, 2023

    8.0
    I will stay again when I visit Phenix city
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    pool could have been cleaner

    staff was awesome, hotel was clean

    Stayed in April 2023

  • Reviewed: April 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the other people that stay was sneezing on the food

    the food

    Stayed in April 2023

  • Reviewed: September 12, 2022

    8.0
    The hotel met our needs, but I doubt we will stay again.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The tub floor was rounded on the edges enough that my husband and I both felt unstable moving in the shower. It threw each of us off balance. Also I tried to call the front desk several times between 10:30-11:00pm to confirm whether the area was on Central or Eastern time, but no one ever answered.

    Great room and layout.

    Stayed in September 2022

  • Reviewed: August 30, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The parking lot could be brighter.

    Room is very nice with a comfortable bed and fun chair to sit in to relax and read or watch TV. Everything was clear and orderly. Very bright and welcoming common areas.

    Stayed in August 2022

  • Reviewed: August 28, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    a couple of bugs

    good value for the money. breakfast was really good

    Stayed in August 2022

  • Reviewed: August 13, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    Couldn't get room cold enough

    Stayed in August 2022

  • Reviewed: August 8, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night

    Need a blanket. Comforter too heavy to sleep with. Sheet not enough

    Stayed in August 2022

  • Reviewed: July 20, 2022

    9.0
    Great! some quality control would make it perfect
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Had several hairs on my pillowcase and in the sheets when I first got to the room.

    Great location and hotel. Breakfast was the best I’ve ever had at a hotel.

    Stayed in July 2022

  • Reviewed: July 19, 2022

    8.0
    clean, quiet and comfortable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    bath tub was old

    comfortable bed

    Stayed in July 2022

  • Reviewed: July 16, 2022

    9.0
    The staff was very nice especially Ms Pam
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 5 nights

    The breakfast was very good thank you Ms. Pam.

    Stayed in July 2022

  • Reviewed: June 20, 2022

    9.0
    our stay was nice, comfortable and what we would expect.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    the only downfall would be the pool was not nearly as nice as most of the pictures show. it was clean and a decent size but it’s made of some type of rocky material that serious scratch and cut you if you aren’t careful when getting in and out and walking around in it.

    everything was very nice, smelled wonderful and in good, working condition. it was clean and welcoming.

    Stayed in June 2022

  • Reviewed: May 10, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast especially the coffee

    Room size, cleanliness, bed

    Stayed in May 2022

  • Reviewed: April 26, 2022

    9.0
    Wonderful
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The only thing I didn't like was the fact that we had to get a new key twice

    I liked the cleanliness and most of all the friendly staff

    Stayed in April 2022

Showing 1 - 25

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