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  5. Reviews of Holiday Inn Express Portland West/Hillsboro, an IHG Hotel

Reviews of Holiday Inn Express Portland West/Hillsboro, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5900 Northeast Ray Circle, Hillsboro, OR 97124, United States of America

#12 of 18 hotels in Hillsboro

Guests' Choice

Review Score

Based on 243 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    7.7

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: May 8, 2023

    5.0
    2 nights, 1st night disaster
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our 1st night, there were guest yelling and screaming right across the hall. I had to call front desk about 2:30am. Then the remodel crew started at 8 and made a horrible noise. However our second night was quiet and no remote crew in the am.

    It was only a few blocks from family, so very convenient

    Stayed in May 2023

  • Reviewed: March 9, 2023

    1.0
    Want a full refund, never staying again
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our door was broken, lied to by booking agent about amenities on property, had to switch rooms. The room we switched to was dirty filthy and had broken facilities. Asked to speak with a manager or GM was told multiple times we would. Nothing here it is Thursday morning, we checked out last Sunday

    The location was amazing

    Stayed in March 2023

  • Reviewed: February 14, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    door wouldn’t shut all the way unless it got slammed shut, nobody on property to look and fix it at 6PM

    nice location

    Stayed in February 2023

  • Reviewed: October 25, 2022

    10
    we will definitely be back
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    very clean staff was amazing

    Stayed in October 2022

  • Reviewed: September 1, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No problems

    Everything. I rebook only there

    Stayed in August 2022

  • Reviewed: August 5, 2022

    5.0
    IHG quality & service is not what it used to be!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I was assigned a room that was dirty. As in never cleaned since the last guests. I opened the door to a filthy room! I returned to the check in counter & she assigned me another room. The carpet was very worn & the sofa had a lot of stains. All my years of travel, this has never happened!

    Breakfast was good. Liked the Dove brand products.

    Stayed in August 2022

  • Reviewed: July 6, 2022

    10
    A+++ Great place to stay in Hillsboro!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    I loved the location of this hotel! It was clean. Comfy and spacious clean room. It was quiet and breakfast was a nice added feature.

    Stayed in July 2022

  • Reviewed: July 1, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 7 nights

    Room did not get cleaned during the stay. Elevators were out of service part of the time. No staff at the front desk when we arrived. Floor of elevator was sticky from a spilled drink. Believe many of the problems were due to inability to get sufficient staff.

    Stayed in June 2022

  • Reviewed: June 27, 2022

    1.0
    don’t stay here
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    even my children disliked this motel and they love going to stay at places. never again

    nothing. most expensive motel on our 5 days of oregon coast travel. no hot tub, no exercise room, tv had no service was told everyone brings there own laptops and phones so the service never gets fixed. food was very plain and I’ll never stay again.

    Stayed in June 2022

  • Reviewed: June 14, 2022

    10
    We loved it and will definitely be staying here on our next visit.
    • Leisure trip
    • Family with young children
    • King Room - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing. No complaints. Location is very secluded and scenery is beautiful.

    We are from Los Angeles and do not see forest like this. The location is absolutely breath taking and I would definitely stay here again.

    Stayed in June 2022

  • Reviewed: May 22, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Good coffee! The coffee was empty at first, but a staff member quickly took the large carafe to brew more. Within a couple minutes she brought me 2 cups of coffee. She didn't want me to have to wait for the whole, large carafe to fill. That was very thoughtful and appreciated. Great staff!

    Stayed in May 2022

  • Reviewed: May 20, 2022

    10
    will use again
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    our couch had green paint or marker on it and lots of hair in the shower that I had to clean before using. it would of been nice to have a bathroom fan or window because it got too steamy

    close to everything and friendly staff. also we love the big breakfast choice

    Stayed in April 2022

  • Reviewed: May 15, 2022

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Cockroaches in my bed. For me a reason to receive the money back !!!

    the fitnesscenter

    Stayed in May 2022

  • Reviewed: April 14, 2022

    10
    Very comfortable room. Great breakfast.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Parking

    The bed was fantastic, very comfortable.

    Stayed in April 2022

  • Reviewed: April 12, 2022

    3.0
    Poor
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Front desk has the list

    Not much

    Stayed in March 2022

  • Reviewed: March 4, 2022

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    House keeping was rude and Heater didn’t work

    Stayed in March 2022

  • Reviewed: February 26, 2022

    10
    Christian is AMAZING!!🥰
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Christian was AMAZING!! We came to Portland area from Sequim, WA to visit family and we forgot my husband’s wheelchair!! Christian went above and beyond helping us to figure out how to manage this unfortunate mess. He let us borrow a rolling chair from the office and was so sweet about it. We were so embarrassed and he acted like it was no big deal. Thank you so much Christian!! We appreciate your kindness and ingenuity!!

    Stayed in February 2022

  • Reviewed: February 15, 2022

    1.0
    A disappointing disaster.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We weren’t allowed to check in until after 7 PM as rooms were not ready. Our room was not properly cleaned, there was moldy food in the refrigerator. There was dirt in the hallways and in the elevator entrance. Our reservations were incorrect and I had to struggle to get them corrected. Music from the entryway could be heard in our room all night long. This hotel was awful

    Nothing

    Stayed in February 2022

  • Reviewed: February 1, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    We were we most disappointed with the coffee... please fix your coffee. We need bigger, better, stronger.

    We were most impressed with the sound-proofing! :)

    Stayed in January 2022

  • Reviewed: January 17, 2022

    10
    The Best.... I Loved my stay!!!
    • Business trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    There isn't one bad thing I can say about my stay. Everything was Great!

    When we walked through the front door the decor was nice and so inviting. The gal working at the front desk was super friendly & helpful. The room was larger than most that I have stayed in when traveling. It was arranged perfectly so it seemed really cozy & nice.The bed was like sleeping on a cloud. It was so soft & comfy. The Hotel, Staff, & Room were all AMAZING! I Loved everything about this place. We were even given an early check-in without asking & at no extra charge. Who does that?? The next time there is another weekend of work available through my company, I'm going to jump on it for sure so I can stay at The Holiday Inn Express again. I Can't Wait! Love- Love- Loved it!

    Stayed in January 2022

  • Reviewed: December 23, 2021

    10
    Amazing
    • Leisure trip
    • Solo traveler
    • King Room - Disability Access/Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    i loved everything. The staff is friendly the place feels brand new the location is nice and quiet THERES a little snack place near the front desk where you can pick things out which is very convenient from water to snacks and hygienic things like toothpaste etc

    Stayed in December 2021

  • Reviewed: December 20, 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Kind hepful

    Clean

    Stayed in December 2021

  • Reviewed: October 30, 2021

    10
    Clean and comfortable in a nice area
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The parking lot was tiny

    The area was beautiful.

    Stayed in October 2021

  • Reviewed: October 28, 2021

    10
    Came down from Everett Wa to go to Roloff farms. perfect place to stay and very friendly staff
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing not to like. It was great!

    The location was great and the breakfast was awesome!!

    Stayed in October 2021

  • Reviewed: October 15, 2021

    6.0
    A little run down and very rough around the edges, but I stay here so I can walk to food.
    • Business trip
    • Solo traveler
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night

    Number of issues. Only decaf coffee in the room, given a disabled room without being notified, issues with the thermostat in the room, gym wall mounted television does not work, and treadmill television also didn't work.

    Close location to good restaurants and bars.

    Stayed in October 2021

Showing 76 - 100

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