201 East Cary Street, Richmond, VA 23219, United States of America
#36 of 74 hotels in Richmond
Guests' ChoiceBased on 301 hotel reviews
7.7Cleanliness
8.1
Comfort
8.2
Location
8.4
Facilities
7.9
Staff
8.6
Value for money
7.5
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 18, 2024
Shirley
United States of AmericaThe parking garage was very small with very low ceilings
Great space and near where I needs to be
Stayed in April 2024
Reviewed: April 29, 2024
Crystal
ChileThe staff is very nice and helpful. The hotel in general is well located, clean, and has a great breakfast.
Stayed in April 2024
Reviewed: April 22, 2024
Elaine
United States of AmericaCooling -heating system did not work
Staff
Stayed in April 2024
Reviewed: March 27, 2024
Teresa
CanadaNothing
Location
Stayed in March 2024
Reviewed: March 18, 2024
Johnson
United States of AmericaIt was priced high, but there was a convention.
Breakfast fine. Location so so.
Stayed in March 2024
Reviewed: March 7, 2024
Barbara
United States of AmericaThe setup of the bathroom was horrible. Two people could not be in there at once. The door opened into the room just missing the toilet. You had to scoot to one side to let the door shut to access the toilet.
Friendly and informative staff, clean rooms.
Stayed in March 2024
Reviewed: February 26, 2024
Monique
United States of AmericaParking garage is rather sketchy.
The room was nice and the beds were very comfy.
Stayed in February 2024
Reviewed: December 5, 2023
Adrian
United States of AmericaRoom lighting is too dim. Elevator was dirty and smelled like marijuana smoke.
Location within walking distance to the convention center. Breakfast served early at 6:30 Staff was helpful and friendly. Coffee and tea available 24 hrs.
Stayed in December 2023
Reviewed: November 29, 2023
Flory
United States of AmericaThe swipe card for the elevator gave us trouble every time we used it
Breakfast was okay, coffee a little better than okay
Stayed in November 2023
Reviewed: November 27, 2023
Chauffelait1963
United States of AmericaI like everything.
Great location, nice staff. Breakfast was good.
Stayed in November 2023
Reviewed: November 22, 2023
Maria
United States of AmericaI am just not a fan of the big city. That had nothing to with holiday inn. But there was blood spots on the pillow i was sleeping on and we noticed some on the lamp as well.
Beds were really comfy, staff was nice especially John!, i especially like the space in the room.
Stayed in November 2023
Reviewed: November 20, 2023
Joe
United States of AmericaHaving to pay for parking.
The breakfast was good on Saturday.
Stayed in November 2023
Reviewed: October 16, 2023
David
United States of AmericaOnly two sets of towels, washcloth, etc. We had four of us in the room.
Room was very clean.
Stayed in October 2023
Reviewed: October 13, 2023
Melanie
United States of AmericaOnly 1 elevator working and took a long time to get to our floor. A lot of people waiting to use it
Stayed in October 2023
Reviewed: October 9, 2023
Dorothy
United States of AmericaI would have given a perfect rating but OMG get better toilet paper! Talking about rough…ugh Also, one of the elevators didn’t work so it was a pain to get to your room or to leave.
The breakfast & location were perfect! The staff was wonderful especially John who was always very helpful with questions & and any concerns we had!
Stayed in October 2023
Reviewed: September 25, 2023
Nancy
United States of AmericaThe on-site parking is a pretty rundown garage.
Good location, clean, reputable name.
Stayed in August 2023
Reviewed: September 24, 2023
Roger
NetherlandsComplementary breakfast, parking on site at a little cost, central location, comfy beds
Stayed in September 2023
Reviewed: August 27, 2023
Carolyn
United States of AmericaThe beds were too soft and the room decor is dated
The breakfast was great. Lots of good choices
Stayed in August 2023
Reviewed: August 22, 2023
Renegadehd
ItalyNn
Holiday inn never disappoints
Stayed in August 2023
Reviewed: August 13, 2023
Singh
United Arab EmiratesMay be more variety in B/F
Great place to stay.
Stayed in August 2023
Reviewed: August 13, 2023
Agna_m
Belgiumthe breakfast was rather disappointing.
We stayed only one night, but it was a comfortable stay. Not too far from the center, nice and helpful staff. Good facilities.
Stayed in July 2023
Reviewed: August 5, 2023
Brewer
United States of AmericaI wasn't able to quite achieve hot water in the shower. It was only lukewarm
The breakfast was just fine and met expectations
Stayed in July 2023
Reviewed: July 25, 2023
James
United KingdomFulfilled all my requirements
Location is close to restaurants and bars. Parking is underneath the hotel, very convenient. Hotel was very clean. Room was large and comfortable. The staff were very friendly and welcoming, wonderful!
Stayed in July 2023
Reviewed: July 20, 2023
Stephen
United States of AmericaI didn't like the room not having more than 1 trash can.
I was very impressed with the staff. They were professional, friendly & informative. The list of surrounding restaurants was a nice touch.
Stayed in July 2023
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