14444 Southwest Fwy, Sugar Land, 77478-5003, United States of America
#7 of 13 hotels in Sugar Land
Guests' ChoiceBased on 212 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
8.8
Facilities
8.4
Staff
8.8
Value for money
8.4
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 16, 2022
Deeanna
United States of AmericaNo bad things to say
It is a beautiful location elegant and classy. The restroom came with full sized shower products a full sized blow dryer, the cutest fridge, a work station, and the mirror I the restroom had just about the best lighting ever the entire mirror lights up!
Stayed in May 2022
Reviewed: May 16, 2022
Desiree
United States of Americathe shower in my room wasn’t working..
Stayed in May 2022
Reviewed: April 28, 2022
Steffens
United States of AmericaNothing it was great
I liked how the property was so clean
Stayed in March 2022
Reviewed: April 26, 2022
Keshia
United States of AmericaThe bed was comfortable
Stayed in April 2022
Reviewed: March 22, 2022
Rhonda
United States of AmericaOur AC in the room did not cool, we only had 1 towel between 4 people. When we reached out to the front desk to metion about the AC the only response we received was "oh I'm sorry I'll let the manager know". We asked for additional towels and was told by housekeeping they were out so she had to take from empty rooms. For the amount of money spent for 1 night I will not book at this hotel again
The hotel was very clean in the lobby and in the room
Stayed in March 2022
Reviewed: February 13, 2022
Anupam
United States of Americacleanses
very very clean , very friendly
Stayed in February 2022
Reviewed: February 7, 2022
Natalie
United States of AmericaThe breakfast was not good. I have stayed at many hotels. This was the worst breakfast.
The property itself was clean.
Stayed in February 2022
Reviewed: January 27, 2022
Sherrie
United States of AmericaMy request for service to my room was not made during my 11 day stay. I got two fresh towels with no wash cloths for showering. The walls were paper thin and you clearly hear everything. I don't plan on returning. Also billed for more than the advertised "Booking" price.
I liked the facility's cleanliness.
Stayed in January 2022
Reviewed: January 18, 2022
Syed
United States of AmericaThe room could have been a lot more spacious and bathroom bigger, especially for the price
Stayed in January 2022
Reviewed: December 29, 2021
Manuel
United States of AmericaNo blow-dryer
Super clean and very helpful
Stayed in December 2021
Reviewed: December 27, 2021
Shacara
United States of Americathe bugs, televisions not working, and being stuck in the elevator.
Nice area
Stayed in December 2021
Reviewed: December 20, 2021
Francisca
United States of AmericaThe sheets were not clean, had hair all over. The floor was also not clean. Was there with my 8months old baby and couldn't put her on the floor to move around, the whole stay. Even after house keeping eventually came to clean, i had to supervise. They initially didn't even change the sheet, just dusted and made the bed with same sheets and comforter I complained had hair all over, I had to insist before it was changed. The floor wasn't well swept and cleaned, I just had to manage and didn't bother putting my baby down.
I liked that the staff at the front desk was so willing to help with house keeping as the the person(s) responsible for doing that wasn't available at the time
Stayed in December 2021
Reviewed: December 8, 2021
Philemon
United States of America4th floor has problems with getting hot water for 5 days. We had to be moved the last two days. Weren't happy.
Fine
Stayed in November 2021
Reviewed: December 6, 2021
Humberto
United States of AmericaN/A
it was clean, the front desk personal was very nice and helpful.
Stayed in December 2021
Reviewed: November 16, 2021
Davis
United States of Americamy room had ants in the bathroom
Stayed in November 2021
Reviewed: October 8, 2021
Jennifer
United States of AmericaEverything was great! The location of the hotel was such a quiet place. Staff was very helpful and welcoming.
Stayed in October 2021
Reviewed: October 6, 2021
Elizabeth
United States of AmericaAbsolutely nothing
Didn’t have time to eat, the young lady at the counter told me what was on the menu and sounded good. The location was perfect.
Stayed in October 2021
Reviewed: August 25, 2021
Crystal
United States of AmericaThe water didn’t get hot in the shower or the sink & the tub was the most dirty tub I’ve ever seen in a hotel with what looked like dried up blood and brown residue
The staff
Stayed in August 2021
Reviewed: August 21, 2021
Jessica
United States of AmericaNa
Loved it
Stayed in July 2021
Reviewed: August 19, 2021
Stacy
United States of AmericaWhen i arrived at the hotel i checked in at the desk, shortly after i went to my room and noticed that the tv, nor phone worked, i walked back up to the front desk to inform them and the attendant informed me that no one was there to take a look until the next morning, also it was nats constantly flying around wich was a indication that the room wasn't theroughly checked before i checked into it.
The comfortable beds
Stayed in August 2021
Reviewed: August 3, 2021
Susan
United States of AmericaThe apple juice carton was dated 04/19/2009. 12 years old!!!! This is 2021.
Stayed in July 2021
Reviewed: August 2, 2021
Nicole
United States of AmericaTerrible rooms...too small Staff was argumentative and long winded.
Cleanliness
Stayed in July 2021
Reviewed: July 28, 2021
Jaycee
United States of AmericaAmazing staff and front desk
Very clean and peaceful
Stayed in July 2021
Reviewed: July 1, 2021
Salima
United States of AmericaThe guest in the room next door were loud and kept us awake the whole night . It was as if the walls are made of paper and You could hear people talking in the next room, and even corridors . To top that the Air-conditioning system was loud and noisy the whole night. It would go silent and restart with a boom every few intervals. We refused to spend another night there.
Stayed in June 2021
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