2340 North Macarthur Drive , Alexandria, LA 71301, United States of America
#9 of 21 hotels in Alexandria
Guests' ChoiceBased on 183 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
8.4
Facilities
8.1
Staff
8.9
Value for money
7.9
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End of dialog contentReviewed: May 21, 2024
Annie
United States of AmericaSpots on floor in room by lounge chair. Lobby needs to upgrade furniture. Had spots on it.
Comfortable room.
Stayed in May 2024
Reviewed: May 2, 2024
Clarence
United States of AmericaPool wasn’t usable
Breakfast
Stayed in April 2024
Reviewed: April 15, 2024
Jeffrey
United States of AmericaLocation
Stayed in April 2024
Reviewed: March 22, 2024
Beverly
United States of Americaneed more towels and blankets
Staff is friendly, breakfast is awesome beds are comfortable and clean
Stayed in March 2024
Reviewed: March 4, 2024
Melissa
United States of AmericaIf the bed wasn’t as high. I’m 4’11 so it was difficult getting in the bed. But everything else was good to my liking.
Breakfast was exceptional. I liked everything about it. Food was good, very clean and kept up. I will be coming back. Thank u for a great stay.
Stayed in March 2024
Reviewed: February 29, 2024
Shelley
United States of Americanothing
good
Stayed in February 2024
Reviewed: November 27, 2023
Renee
United States of AmericaQuiet
Stayed in November 2023
Reviewed: November 17, 2023
J
United States of AmericaThe elevator needs to be serviced; you thought you’d be stuck inside every time it went up. The noise was frightening.
The breakfast was outstanding! The location was excellent.
Stayed in November 2023
Reviewed: November 13, 2023
Nikola
United States of AmericaThe USB chargers didn't really work. Other than that, the bedside table on the bed near the window was leaning.
The beds were very comfortable, but the room was a little small. You can tell the hotel is a little bit older just from the condition of the furniture, but I can't complain since the beds were so comfortable!
Stayed in November 2023
Reviewed: July 4, 2023
David
United States of AmericaOlder lady at breakfast station was very rude. Never have experienced this at a Holiday Inn Express. Asked for some more bacon and she said what you want first the bacon or the plates that another guest had asked for. Then she brought the bacon out and said this is all you going to get. I could not believe what I heard so I went to the manager on duty and when she went to talk to her the older lady snapped at her also. Also the sewer smelled through the bathroom toilet. The maid was very nice and tried to clean it again and spray some smell good but it still smelled. We bought some febreeze and made it better. The pool needs attention also. Water was not clear. Other than that it was a good stay.
Front desk staff was very friendly and overall it was a good place to stay.
Stayed in July 2023
Reviewed: June 15, 2023
Whitney
United States of AmericaThey had someone's dirty shirt under the sofa bed and the sheets and blankets were still on it from the people before. Obviously the cleaners don't do their job 100%.
The beds were pretty comfortable and the room had plenty of space.
Stayed in May 2023
Reviewed: May 14, 2023
Danielle
United States of Americavery easy check in and friendly staff!
Stayed in May 2023
Reviewed: May 14, 2023
Barbara
United States of AmericaFirst room assigned had water leaking from refrigerator and a large amount of water was on the floor that I nearly slipped on upon entering the room, staff moved us to another room in that room the A/C was not cooling like it should at the temp that was set, had to move to another room, but when I reported the first words out of the front desk attendant mouth was that she didn't receive any other complaints, very disappointing for her to say that when indeed the A/C was not cooling
Location and staff
Stayed in May 2023
Reviewed: March 15, 2023
James
United States of Americacoffee
well kept. guests of good reputation. unlike last hotel in the area
Stayed in March 2023
Reviewed: March 5, 2023
Ana
United States of Americalocation - just off the freeway, far from decent restaurants, a bit hard to get to
clean and comfortable
Stayed in March 2023
Reviewed: December 28, 2022
Suezan
United States of AmericaThere was no heat in our room! And it was very uncomfortable!
Breakfast was ok my husband found enough to eat
Stayed in December 2022
Reviewed: October 6, 2022
Dawn
United States of AmericaBed sheets had some hair on them when I pulled back the bedspread/comforter
Updated and friendly staff
Stayed in October 2022
Reviewed: September 15, 2022
Kim
United States of AmericaThere was really nothing bad about this hotel.
The place was clean and the staff was very nice and helpful.
Stayed in September 2022
Reviewed: July 11, 2022
Barbara
United States of AmericaThe breakfast was definitely lacking. Service was very slow at refilling the things that were actually available. Pancake machine was broken... and no option for waffles at all? No scrambled eggs or bacon either... Only loaded omlets 🤮. I did not taste the biscuits and sausage gravy, but the cinnamon rolls were delicious!
The staff were all very nice and accomadating. Beds and pillows were Sooo comfortable. Rooms were nice and very clean/well stocked.
Stayed in July 2022
Reviewed: July 10, 2022
Chris
United States of AmericaThe room was clean and well kept. Breakfast was very good. The only issue i had was that the pool was over crowded and we couldn't swim when we wanted to.
Stayed in July 2022
Reviewed: July 9, 2022
Maria
United States of AmericaA number of items were broken and/or non-functional. First, when we came into the room, it was completely dark because the light at the door was burned out. Later, we noticed that the refrigerator was warm inside. We discovered that the rubber seal on the door was coming off, and the door did not close completely. Once we pushed it shut as much as we could, it did start to cool. Third, when I tried to call downstairs for extra towels, I found out the telephone did not work. It had numbers missing and no dial tone. Fourth, the numbers did not completely light up on the clock. Fifth, the door had to be slammed shut several times before it would lock.
It was very clean, and the front desk staff was helpful and professional.
Stayed in July 2022
Reviewed: June 5, 2022
Anderson
United States of AmericaIt was fine. It was a nice breakfast, and the room was clean.
Stayed in June 2022
Reviewed: May 20, 2022
Johnny
United States of AmericaEgg selection, overall reasonably good
Breakfast could use a little help. The food was fresh and tasty but selection could be expanded
Stayed in May 2022
Reviewed: May 20, 2022
Mary
United States of AmericaThe room we had were a little small for a suite.
The rooms were great I just wish that they were a little cheaper.
Stayed in April 2022
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