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  5. Reviews of Holiday Inn Express & Suites Alexandria, an IHG Hotel

Reviews of Holiday Inn Express & Suites Alexandria, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2340 North Macarthur Drive , Alexandria, LA 71301, United States of America

#9 of 21 hotels in Alexandria

Guests' Choice

Review Score

Based on 183 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.4

  • Facilities

    8.1

  • Staff

    8.9

  • Value for money

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Spots on floor in room by lounge chair. Lobby needs to upgrade furniture. Had spots on it.

    Comfortable room.

    Stayed in May 2024

  • Reviewed: May 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pool wasn’t usable

    Breakfast

    Stayed in April 2024

  • Reviewed: April 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Location

    Stayed in April 2024

  • Reviewed: March 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 2 nights

    need more towels and blankets

    Staff is friendly, breakfast is awesome beds are comfortable and clean

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    If the bed wasn’t as high. I’m 4’11 so it was difficult getting in the bed. But everything else was good to my liking.

    Breakfast was exceptional. I liked everything about it. Food was good, very clean and kept up. I will be coming back. Thank u for a great stay.

    Stayed in March 2024

  • Reviewed: February 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Tub
    • Stayed 1 night

    nothing

    good

    Stayed in February 2024

  • Reviewed: November 27, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quiet

    Stayed in November 2023

  • Reviewed: November 17, 2023

    7.0
    Would definitely stay there again.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The elevator needs to be serviced; you thought you’d be stuck inside every time it went up. The noise was frightening.

    The breakfast was outstanding! The location was excellent.

    Stayed in November 2023

  • Reviewed: November 13, 2023

    8.0
    Will definitely stay again!
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights

    The USB chargers didn't really work. Other than that, the bedside table on the bed near the window was leaning.

    The beds were very comfortable, but the room was a little small. You can tell the hotel is a little bit older just from the condition of the furniture, but I can't complain since the beds were so comfortable!

    Stayed in November 2023

  • Reviewed: July 4, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Older lady at breakfast station was very rude. Never have experienced this at a Holiday Inn Express. Asked for some more bacon and she said what you want first the bacon or the plates that another guest had asked for. Then she brought the bacon out and said this is all you going to get. I could not believe what I heard so I went to the manager on duty and when she went to talk to her the older lady snapped at her also. Also the sewer smelled through the bathroom toilet. The maid was very nice and tried to clean it again and spray some smell good but it still smelled. We bought some febreeze and made it better. The pool needs attention also. Water was not clear. Other than that it was a good stay.

    Front desk staff was very friendly and overall it was a good place to stay.

    Stayed in July 2023

  • Reviewed: June 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Suite -Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They had someone's dirty shirt under the sofa bed and the sheets and blankets were still on it from the people before. Obviously the cleaners don't do their job 100%.

    The beds were pretty comfortable and the room had plenty of space.

    Stayed in May 2023

  • Reviewed: May 14, 2023

    9.0
    we will stay again! thanks for the great hospitality!
    • Family with young children
    • King Room with Bath Tub - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    very easy check in and friendly staff!

    Stayed in May 2023

  • Reviewed: May 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    First room assigned had water leaking from refrigerator and a large amount of water was on the floor that I nearly slipped on upon entering the room, staff moved us to another room in that room the A/C was not cooling like it should at the temp that was set, had to move to another room, but when I reported the first words out of the front desk attendant mouth was that she didn't receive any other complaints, very disappointing for her to say that when indeed the A/C was not cooling

    Location and staff

    Stayed in May 2023

  • Reviewed: March 15, 2023

    9.0
    better experience than last year. thank you
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    coffee

    well kept. guests of good reputation. unlike last hotel in the area

    Stayed in March 2023

  • Reviewed: March 5, 2023

    8.0
    it was okay, if overpriced.
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    location - just off the freeway, far from decent restaurants, a bit hard to get to

    clean and comfortable

    Stayed in March 2023

  • Reviewed: December 28, 2022

    8.0
    It was ok
    • Leisure trip
    • Group
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There was no heat in our room! And it was very uncomfortable!

    Breakfast was ok my husband found enough to eat

    Stayed in December 2022

  • Reviewed: October 6, 2022

    9.0
    overall a good stay
    • Leisure trip
    • Travelers with friends
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Bed sheets had some hair on them when I pulled back the bedspread/comforter

    Updated and friendly staff

    Stayed in October 2022

  • Reviewed: September 15, 2022

    8.0
    Very Good
    • Solo traveler
    • Standard King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There was really nothing bad about this hotel.

    The place was clean and the staff was very nice and helpful.

    Stayed in September 2022

  • Reviewed: July 11, 2022

    8.0
    Very satisfied with my stay
    • Travelers with friends
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast was definitely lacking. Service was very slow at refilling the things that were actually available. Pancake machine was broken... and no option for waffles at all? No scrambled eggs or bacon either... Only loaded omlets 🤮. I did not taste the biscuits and sausage gravy, but the cinnamon rolls were delicious!

    The staff were all very nice and accomadating. Beds and pillows were Sooo comfortable. Rooms were nice and very clean/well stocked.

    Stayed in July 2022

  • Reviewed: July 10, 2022

    8.0
    Overall good stay.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    The room was clean and well kept. Breakfast was very good. The only issue i had was that the pool was over crowded and we couldn't swim when we wanted to.

    Stayed in July 2022

  • Reviewed: July 9, 2022

    9.0
    It was a fairly nice stay with a few minor issues.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    A number of items were broken and/or non-functional. First, when we came into the room, it was completely dark because the light at the door was burned out. Later, we noticed that the refrigerator was warm inside. We discovered that the rubber seal on the door was coming off, and the door did not close completely. Once we pushed it shut as much as we could, it did start to cool. Third, when I tried to call downstairs for extra towels, I found out the telephone did not work. It had numbers missing and no dial tone. Fourth, the numbers did not completely light up on the clock. Fifth, the door had to be slammed shut several times before it would lock.

    It was very clean, and the front desk staff was helpful and professional.

    Stayed in July 2022

  • Reviewed: June 5, 2022

    9.0
    We enjoyed ourselves.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It was fine. It was a nice breakfast, and the room was clean.

    Stayed in June 2022

  • Reviewed: May 20, 2022

    8.0
    Excellent and friendly staff. A+ to them.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Egg selection, overall reasonably good

    Breakfast could use a little help. The food was fresh and tasty but selection could be expanded

    Stayed in May 2022

  • Reviewed: May 20, 2022

    8.0
    Relaxing. Fun.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The room we had were a little small for a suite.

    The rooms were great I just wish that they were a little cheaper.

    Stayed in April 2022

Showing 1 - 25

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