Reviews of Holiday Inn Express & Suites Alliance, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
2341 West State Street, Alliance, OH 44601, United States of America
#2 of 3 hotels in Alliance
Guests' ChoiceReview Score
Based on 129 hotel reviews
7.1Score breakdown
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Cleanliness
7.7
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Comfort
7.7
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Location
8.4
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Facilities
7.2
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Staff
8.2
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Value for money
7.3
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Free Wifi
8.6
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Reviewed: May 10, 2024
Christa
United States of America3 Reviews7.0“I needed a place to stay while in call as a travel nurse, the location was the perfect distance from the hospital. The r”- • Business trip
- • Solo traveler
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The elevator was down.
The room was recently renovated and clean.
Stayed in May 2024
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Reviewed: April 28, 2024
James
United States of America1 review7.0“Need to have have working elevator.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
Not having a working elevator for 2nd and 3rd floor residents was the primary problem. Generally everything else was OK but that seemed like a really important issue.
The room was clean the staff was fine. Check-in check out was fine. Breakfast was fine.
Stayed in April 2024
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Reviewed: April 23, 2024
Matthew
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
The lack of a microwave in the breakfast room for oatmeal was very strange and a downfall. The lack of an ice machine on each floor.. The key card was extremely difficult to use every time entering the rear exit door and also entry into the room.. The entire north stairwell on Sunday night smelled of a strong odor of marijuana..
The entire staff was friendly and attentative . Hotel was quiet and safe. I would stay at this hotel again..
Stayed in April 2024
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Reviewed: April 22, 2024
Amanda
United States of America20 Reviews1 helpful vote7.0“Convenient location”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Elevator was broken and we were on the 3rd floor.
Location was great, rooms were clean
Stayed in April 2024
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Reviewed: April 21, 2024
David
United States of America2 Reviews7.0Good- • Business trip
- • Solo traveler
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
The elevator didn’t work
Stayed in April 2024
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Reviewed: March 5, 2024
Christy
United States of America4 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
I still havent got my damage deposit back
Everything
Stayed in March 2024
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Reviewed: February 20, 2024
D
United States of America6 Reviews6.0“No one around left in the cold!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Tried calling multiples times to only get a VM that was full. Never got through to desk at location. At night only around 12:30 front doors where locked. Signage asking you to ring bell which I did. Only to wait for 10 to 12 minutes when a night person said he saw me on camera. He explained that bell was not working. Bath tub was peeling and hot tub not working. Little things matter.
Location and cleanliness.
Stayed in February 2024
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Reviewed: May 26, 2023
Claudette
United States of America18 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
location
Stayed in May 2023
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Reviewed: January 17, 2023
Stephen
United States of America7 Reviews8.0“Great stay!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
The bathroom is showing its age. Could certainly use a facelift.
The room was clean and comfortable. The breakfast was great! Great staff as well.
Stayed in January 2023
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Reviewed: December 13, 2022
Jeff
United States of America3 Reviews1 helpful vote7.0“Older Hotel that needs some updates but a good value”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
lighting in the room was poor.
close to the event we were attending
Stayed in December 2022
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Reviewed: July 20, 2022
Shoop
United States of America1 review8.0“Had a fun stay with my girfriend.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
N/A
N/A
Stayed in June 2022
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Reviewed: June 27, 2022
Kim
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Comfortable bed, good variety of food for breakfast
Stayed in June 2022
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Reviewed: February 11, 2022
Kasara
United States of America3 Reviews5 helpful votes8.0“Peaceful Evening...”- • Leisure trip
- • Solo traveler
- • Suite - Mobility Accessible
- • Stayed 1 night
The room was nice but there were a few little things like the exterior and a few things that could improve or upgrade. There was a crack in the wall. the knob was hard to press down to flush the toilet, the shower had two heads but definitely couldn't figure out how to turn on the second one or to change the pressure of the showerhead. and the heads were loose at the top so the water was coming out and shouldn't be. The tv was small. how the jets in the jacuzzi was positioned. Would be nice where you lay your back against having those jets there. the point of the jets is the pressure is supposed to feel similar to a massage. but they do not.. But those things didn't interfere with my purpose of staying but would be a huge improvement.
I was looking forward to doing the breakfast, but I get shy and have anxiety in public places. So I didn't go. I enjoyed my stay and the lady at the desk was very kind. I enjoyed that I was able to easily check-in and out. Even though I wish I didn't have to sign papers when arriving. Would be nice if that's something more advance like to be done online or through email so when walking in with your bags, you don't have to lay them on the floor. Sometimes you just wanna get your keys and go straight to your room esp. during this pandemic. I decided to stay here because I wanted a night out of the house. Kids were at the babysitter's, had no chores to do around the house, and just wanted an evening of peace. That I did receive.
Stayed in February 2022
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Reviewed: February 6, 2022
Lang
United States of America1 review7.0Good- • Leisure trip
- • Family with young children
- • Twin Room - Mobility Access with Bath Tub
- • Stayed 7 nights
- • Submitted from a mobile device
Room not vacuumed
Continental Breakfast
Stayed in February 2022
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Reviewed: September 21, 2021
Donald
United States of America5 Reviews2 helpful votes7.0“we stayes here a few years back and were happey. as I said the property needs sone updating.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
could use some updating, the bed was getting tired, furniture was well used, food attended wile doing a good job the tables need cleaned and sanitized after people eat. TV stations were lame.
clean, good location, good breakfast , easy in and out,
Stayed in September 2021
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Reviewed: August 12, 2021
Crystal
United States of America5 Reviews8.0“comfortable and clean”- • Leisure trip
- • Couple
- • King Suite -Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
not enough towels/washcloths for 2 stays, buffet was good but tables should be washed after use, messy tables are not following guidelines for covid, high price,
comfortable beds, large jetted tub, clean room and bedding pretty quiet location on 2nd floor, hot breakfast, good coffee
Stayed in August 2021
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Reviewed: August 12, 2021
Richard
United States of America18 Reviews6.0“Need to remodel”- • Leisure trip
- • Couple
- • Corner King Suite - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The hotel is in need of a major remodel. Our room was not cleaned properly. There were spiders and webs in the bathroom and it smelled like marijuana in there. There was only one towel and washcloth. Thank goodness we had our own. There was a line to checkout and come to find out the person was standing in front of hotel taking a smoke break while everyone waited 10 mins or so. The TV could be a little bigger as well.
The location was perfect. We were only 15-20 mins from Hall of Fame Stadium.
Stayed in August 2021
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Reviewed: May 22, 2024
Brock
United States of America8 Reviews1 helpful vote10“Cozy home substitute.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Wish I knew this place before.
Staff is kind & courteous, space is clean and breakfast is good.
Stayed in April 2024
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Reviewed: May 22, 2024
David
United States of America2 Reviews9.0Wonderful- • Business trip
- • Solo traveler
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
No elevator
The staff was great
Stayed in April 2024
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Reviewed: April 29, 2024
Donna
United States of America5 Reviews4.0“A disastrous situation & accommodations”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
NO ELEVATOR service was available at all! We had 1 elderly customer & my granddaughter was on crutches. A disaster to say the least. Keys would not open ANY entrances...had to use Front only. Toilet paper holder was dangling from wall. No hot water in shower on 1st day. Very Disappointing hotel experience. Front desk said elevators & doors had been down for awhile. If told ahead of time....I wouldn't have booked the room.
Breakfast and the beds were the only good things
Stayed in April 2024
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Reviewed: October 17, 2023
Susan
United States of America5 Reviews2 helpful votes9.0“I highly recommend this property, and know they future guests will say the same once all renovations are complete.”- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast area is currently closed for renovations which should be done soon. Breakfast was offered in a conference room down the hall, and was advertised as 0630-0930 daily. Got there at 0900 and very little left of omelets and scrambled eggs. Creamers nearly depleted. I understand this is a change for the staff too, but someone should insure that guests who are not there by earlier in the morning should still have a full choice.
Very welcoming and efficient staff. Newly renovated/updated rooms, clean.
Stayed in October 2023
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Reviewed: October 9, 2023
Stephen
United States of America4 Reviews1.0Very Poor- • Leisure trip
- • Solo traveler
- • Queen Room with Two Queen Beds
- • Stayed 1 night
figure it out
FREakn place was under construction, Entire downstairs . Nasty A Holes !! STaff was great. They kept appologizing .
Stayed in September 2023
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Reviewed: September 29, 2023
Mark
United States of America2 Reviews1 helpful vote3.0“Too expensive for what was offered.”- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 4 nights
Construction. Dirty hallways and blocked stairwells. No front desk and cramped breakfast area. Noisy neighbors in other rooms. Key card only worked half the time and required re-coding. No available bottled water. No housekeeping service.
Location, clean bathroom and very good environment control. Loved the A/C.
Stayed in September 2023
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Reviewed: September 21, 2023
Shannon
United States of America9 Reviews1 helpful vote5.0“Disappointed that the construction mess was not communicated”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Under construction which they never reveal prior to your arrival. I have kids so I choose hotels based on whether they have a pool or not. Th pool was closed du to construction on the entire first floor. Huge bummer for us and actually would have been a deal breaker had I known!
Beds were comfy
Stayed in September 2023
