Microfiber sheets, and the sofa bead sheets were not changed out (found wrappers in the cushions and sheets were rumpled)

Room layout, breakfast and decor

Stayed in May 2024

THE LOCATION OF COMFORT INN AND SUITES IS EXCELLENT. IT PROVIDES EASY ACCESS TO ALL RESTAURANTS IN AMHERST AND HADLEY, AS WELL AS THE FIVE COLLEGES. THE MATTRESS WAS VERY COMFORTABLE. THE ROOM PROVIDED ITS OWN TEMPERATURE CONTROL AND WAS EXTREMELY QUIET. THE BREAKFAST BUFFET HAD MANY OFFERINGS SUCH AS COLD CEREALS, EGGS AND BACON, YOGURTS, BREADS AND FRESH FRUIT.

Stayed in May 2024

The Hotel was very clean and comfortable, perfect for my requirements. Its well located close to the University and Shops.

Stayed in April 2024

When approaching this location from the west there’s no sign. Turned at an unmarked long entrance hoping gps was correct. Although the room seemed clean there was an item/garbage in the room probably from previous guest, figured it was a minor housekeeping slip-up.

The hot tub, breakfast, lounge area w/fireplace, availability of hot beverages/ice water were all very good. Front desk staff were welcoming.

Stayed in April 2024

Breakfast.

Breakfast was very average.

Stayed in March 2024

We liked breakfast and we met some relatives at breakfast.

Stayed in March 2024

Very good value. The bed was very comfortable, the room was clean, and there was a nice variety for breakfast. Location was perfect for my needs. Didn’t speak with many staff but they were friendly and helpful.

Stayed in April 2024

No late checkout

Had a hot tub

Stayed in April 2024

Accessing the property is a little awkward: depending what direction you're coming from, you have to take a u-turn and then drive down a narrow frontage road to make your way back to the property. It's not hard, but when we arrived it was dark and a little confusing.

Breakfast buffet had a lot of options. Pool is small, but the hot tub was very nice. We were in town for a college visit, and we had easy access to Amherst, Hampshire, and Northampton.

Stayed in April 2024

It was quiet, clean and the perfect location.

Stayed in February 2024

Entrance signage very small; need to enlarge and illuminate

Comfortable and spacious room; clean facilities; breakfast options; extra lounge rooms; helpful staff

Stayed in February 2024

Background noises, mostly sounds of water/sewage pipeline or air conditioning. Breakfast was terrible

Only 1.5 miles away (by car) from the center of Amherst. And I arrived to see the Emily Dickinson mention, grave and the Evergreen. The room is spacious.

Stayed in February 2024

You can expect a safe enviroment here when traveling alone in addition to comfort and all the items I checked above.

Stayed in January 2024

Breakfast selections. They were just so-so, though I appreciated the egg frittata

The room was so quiet!! And very comfortable bed. I slept like a baby! Good pool and hot tub Very nice staff.

Stayed in December 2023

This comfort inn is located in a central location and close to many restaurants and shopping! The hotel was very clean and decorated very nicely for the holidays! I even sat in the lobby by the Christmas tree and Menorah because it felt so homey! The staff was very accommodating! I had an injury which required a few special accommodations in the room and this hotel supplied them very willingly. The breakfast was really nice, although I kept missing the end time in the mornings so I only made one breakfast. It would have been nice if they went until 10 or 10 30 am.

Stayed in December 2023

Comfort, clean, quiet

Stayed in December 2023

I didn’t like that the parking lot is not clearly marked. There should be a sign at each entrance . It was confusing

It was convenient to our daughter’s school as we were visiting her.

Stayed in November 2023

That I couldn't use my Bonvoy number to get credit for the stay.

Stayed in November 2023

I think you could get better amenities for the kitchen and bathroom

I liked how big our room was

Stayed in November 2023

Really expensive but I guess all hotels in the area are that expensive.

Clean, comfortable bed and bathroom.

Stayed in October 2023

N/A

Clean and ok breakfast

Stayed in September 2023

better signage on Russell st

breakfast was great - the location was very poorly marked and more signage is needed.

Stayed in October 2023

toilet paper holders in awkward spot

Breakfast was good. Liked 2 level lights over nightstands Liked nightlight in the bathroom Loved the door closers. You didn't hear doors slamming all night or in the morning

Stayed in October 2023

I put money in the vending machine and it kept asking for more. I told the front desk abd they said that I should contact the company in charge of the machine. I was not about to call some random person for $1.25. Personally I think they should’ve just given me my lost money. Very petty.

Very close to UMass so it was great. The room was clean, plenty of towels.

Stayed in October 2023