1617 South Tryon Street, Charlotte, 28203, United States of America
#22 of 184 hotels in Charlotte
Guests' ChoiceBased on 309 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.3
Facilities
9.2
Staff
9.1
Value for money
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: February 28, 2024
Chloe
United States of AmericaNA
Best place to stay in downtown/Southend. Super nice Holiday Inn - great value for money. Comfy beds, clean facilities and great free breakfast. Always stay here when I come to CLT for work and pleasure.
Stayed in February 2024
Reviewed: February 21, 2024
Pilar
United States of AmericaBreakfast was good, but not great.
Great location in a very quiet area.
Stayed in February 2024
Reviewed: February 19, 2024
Lakeeta
United States of AmericaStaff was helpful, room was clean, lobby was nice, lounge area indoors & out was cozy & comfortable. I can go on about our stay, needless to say I appreciate the pleasant hospitality & family friendly atmosphere this establishment brings.
Stayed in February 2024
Reviewed: December 10, 2023
Carolyn
United States of AmericaThere was a block-wide electricity blackout due to a car accident so hard to review objectively. We had no power or hot water the first morning. Breakfast the first morning was take out biscuits. Breakfast the second day was typical of hotel breakfast, not great. I asked the front desk for information about walking uptown to the museum and they were uninterested in helping and just said, "its far". It was not far and it was a nice walk. But that was just the two people that were working that morning.
Location! We walked out the door and had the walking trail that runs along restaurants, breweries, shops...super cool. I hadnt looked into it too much so that was a nice surprise. I even walked uptown to the Mint Museum.
Stayed in December 2023
Reviewed: October 26, 2023
Mark
United States of AmericaSomewhat limited parking
Very modern looking. Very clean. Staff very friendly and breakfast was awesome!
Stayed in October 2023
Reviewed: October 1, 2023
Haylee
United States of AmericaEverything was great
It was super clean and the bed was comfy, breakfast was yummy!
Stayed in October 2023
Reviewed: September 9, 2023
Kate
United KingdomOverall, the breakfast was poor, and it isn’t a budget hotel so this should have been better. There was nothing vegan (apart from a banana or an apple) to eat for breakfast, and no non dairy milk.
All the members of staff were lovely and bent over backwards to help with anything. The room was clean, quiet and felt safe.
Stayed in September 2023
Reviewed: August 30, 2023
Tracy
United States of AmericaWe liked the cleanliness and comfort of our room. All staff was very friendly and. informative.
Stayed in August 2023
Reviewed: August 23, 2023
Michael
United States of AmericaParking is confusing and $15 for self parking on site.
Clean and fresh.
Stayed in August 2023
Reviewed: August 17, 2023
Meloddy
United States of AmericaFront desk was extremely helpful, friendly and welcoming!
Stayed in July 2023
Reviewed: August 16, 2023
Robert
United States of AmericaNothing
Very clean and quiet.
Stayed in July 2023
Reviewed: August 13, 2023
Beth
United States of AmericaLocations. Comfortable. Friendly
Stayed in May 2023
Reviewed: August 13, 2023
Beth
United States of AmericaLocation. Friendly staff
Stayed in May 2023
Reviewed: August 11, 2023
Paige
United States of AmericaNo enough towels in the bathroom
Comfortable bed and good shower
Stayed in August 2023
Reviewed: July 26, 2023
Thomas
United Kingdomno problems; although the front desk was asked to wake me but forgot
all good
Stayed in July 2023
Reviewed: July 13, 2023
Devin
United States of AmericaNothing could have been better but the price
Hotel was reasonably priced for the quality of stay. Staff where friendly and very helpful. The area seemed super safe and very could easily access the entire city. The rooms were super nice and clean
Stayed in July 2023
Reviewed: June 3, 2023
Joan
United States of AmericaReviews are spot on; this property is a top notch location and it lives up to the neighborhood. You have never seen a Holiday Inn Express like this before!
Stayed in June 2023
Reviewed: May 15, 2023
Pamela
United States of Americascrambled eggs instead of cheese omelet both days in a row. Watch cheese for cholesterol.
very adequate and plentiful. A mix of all food groups.
Stayed in May 2023
Reviewed: May 8, 2023
Daniel
United States of AmericaThe parking wasn’t good at all
It’s a beautiful property and a very nice lobby area.
Stayed in May 2023
Reviewed: May 4, 2023
William
United States of AmericaAll good!
Location great as well as proximity to good food!!!
Stayed in May 2023
Reviewed: March 31, 2023
Steve
United States of AmericaProbably a little on the expensive side. $295 for a single night was kinda expensive. But it's a really nice high end hotel in a great location.
Very nice, higher end hotel. Modern, and very comfortable.
Stayed in March 2023
Reviewed: March 28, 2023
Bacio
PolandWiFi does not work at the exit main hotel door (which is needed when booking i.e. UBER and no internet plan on the mobile phone). There are no comfortable stairs close to the elevator. Strange.
Big room, comfortable bathroom, multiple electrical sockets and USB sockets. High speed free internet. Breakfast quite good as for USA typical conditions (but - of course - plastic knife and fork, paper plate...).
Stayed in March 2023
Reviewed: March 25, 2023
Carmela
United States of Americano complaints
Location was perfect - visiting family in Southend and they live minutes from the hotel. Easy to walk to everywhere. Staff very friendly, my room was comfortable and very spacious. Easy parking!
Stayed in March 2023
Reviewed: March 16, 2023
Kelley
United States of Americaprice
location and comfort
Stayed in February 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content