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  5. Reviews of Holiday Inn Express & Suites Charlottesville - Ruckersville, an IHG Hotel

Reviews of Holiday Inn Express & Suites Charlottesville - Ruckersville, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5920 Seminole Trail, Ruckersville, VA 22968, United States of America

#1 of 2 hotels in Ruckersville

Guests' Choice

Review Score

Based on 226 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    8.9

  • Facilities

    8.7

  • Staff

    9.1

  • Value for money

    8.2

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: September 5, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Price was high due to the football game and location was a little far from Charlottesville.

    Friendly folks, clean.

    Stayed in September 2021

  • Reviewed: August 29, 2021

    7.0
    yes yes yes !
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    the sheets weren’t clean nor were the towels

    the location was in a secretive spot but close to everything

    Stayed in August 2021

  • Reviewed: August 23, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was only okay. Wish you had waffles like they did at the Hampton

    Very friendly staff and the room was fine.

    Stayed in August 2021

  • Reviewed: August 21, 2021

    7.0
    Price gouging...not worth the cost.
    • Couple
    • King Leisure Room
    • Stayed 1 night
    • Submitted from a mobile device

    Dead bolt didn't work properly...stayed at a nicer holiday in in Fredericksburg for 3 nights for the cost of 1 night here....hotel is not bad but is not worth the $213 a night...this is price gouging.

    Stayed in August 2021

  • Reviewed: August 20, 2021

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • King or Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The staff was friendly and helpful. The room was cozy and nice. I needed to get the airport so the location was ideal.

    Stayed in August 2021

  • Reviewed: August 11, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    breakfast was fast and easy. Location is perfect for visiting family in the area.

    Stayed in July 2021

  • Reviewed: July 12, 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Exceptional workout facilities, quiet location, and great selection and presentation of breakfast items Staff were welcoming and excellent in addressing any unforeseen issues with phone follow-up.

    Stayed in July 2021

  • Reviewed: June 19, 2021

    8.0
    Will not be staying again as long as your prices are thr same. It's not worth the money you're char.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    You really need to look at how expensive your hotel is. It's nice and in a great location but almost $200 a night is ridiculous. We have stayed at this hotel many times we have always had a great rate under $125 a night. What you charge for one night is outrageous now.

    Wish they had a hot breakfast. The price is wayyyy too expensive.

    Stayed in May 2021

  • Reviewed: June 13, 2021

    10
    Vacation 2021
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Prices won't allow me to come back. Especially with the breakfast options. Bad selection for a nice hotel.

    Ladies @ front desk

    Stayed in June 2021

  • Reviewed: April 7, 2024

    1.0
    Never going again
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Heater did not work for the entire night. Staff did not help even lending a small personal heater.

    None

    Stayed in April 2024

  • Reviewed: December 22, 2022

    6.0
    Noisy room
    • Solo traveler
    • King Leisure Room
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately, my room was very close to the lobby and it was quite noisy throughout the night. Just people coming and going, and speaking at a normal volume -- but I could hear it all.

    Staff was great, friendly, helpful and genuinely caring.

    Stayed in December 2022

  • Reviewed: November 12, 2022

    4.0
    Bugs in Room
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    BUGS! There were 3 bugs in the room. One in the bed, thankfully not a brd bug, one in the bathroom and one on the ceiling. When told at front desk it was brushed off as it's that time of year. Should never be 'that time of year'

    Tanner st check in wS great! Room was good size.

    Stayed in November 2022

  • Reviewed: October 31, 2022

    3.0
    Great staff, interacted with around 6-7, yet room was awkward and price was excessive and will never
    • Leisure trip
    • Solo traveler
    • King Room - Disability Access Hearing Accessible Tub
    • Stayed 2 nights

    New room: Bathroom door awkward opening into room. Towel bar was 5plus feet from shower/tub. There was NO microwave in the room!

    Great food choices. Good taste. Nice location with helpful staff.

    Stayed in October 2022

  • Reviewed: June 13, 2022

    4.0
    This hotel is not like it used to be.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 3 nights

    A 3 day stay, never told of housekeeping shortage. Nothing replenished. Soaps/shower gel watered down. Hair cond. out. Didn't replenish coffee. Lighting incredibly dim in bathroom. No trash removal until we asked. A couple of dead bugs (tiny) on the spare bed.

    Location was key. Towels were great! Good coffee.

    Stayed in June 2022

  • Reviewed: April 25, 2022

    5.0
    average stay at an average hotel.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Coffee machine too high on a shelf to operate. Sink drained very slowly. No batteries in the TV remote. Refrigerator made so much noise we had to unplug it.

    air worked. Nice breakfast Big room

    Stayed in April 2022

  • Reviewed: April 22, 2022

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Lukewarm to cold showers

    Did not eat breakfast

    Stayed in March 2022

  • Reviewed: April 18, 2022

    5.0
    Ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    Dirty Old Shower

    Nice Breakfast!

    Stayed in April 2022

  • Reviewed: April 11, 2022

    4.0
    management was great
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    room was dirty with hair everywhere but management made it better during checkout

    staff was great

    Stayed in April 2022

  • Reviewed: December 13, 2021

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    the bugs in the room.

    did not eat ,the location is good

    Stayed in December 2021

  • Reviewed: October 9, 2021

    5.0
    Good other than room smelling like smoke, which was a problem.
    • Leisure trip
    • Couple
    • King Leisure Room
    • Stayed 1 night

    Room smelled like smoke, despite no smoking rule, which I had to acknowledge in writing on check in. We should have requested a different room, but we had a can of lysol in the car and chose to try to deal with the issue ourselves. Unfortunately the odor kept coming back throughout the evening, but we were already situated. Ironically, we concluded it probably was in the ac system which we had cranked up to circulate air to clear out the odor. I was going to alert management on our way out for the benefit of the next guest, but nobody was at the front desk & we were the in a hurry.

    Location was convenient. Parking, access to & from room was great. American breakfast was included and very good.

    Stayed in October 2021

  • Reviewed: July 13, 2021

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Leisure Room
    • Stayed 3 nights

    The bed was too hard.

    Stayed in July 2021

  • Reviewed: July 5, 2021

    5.0
    The price should have been lower due to breakfast limitation.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Had to request a change of the room, because my husband and I could smell the smoke in the room. The 2nd room was much better, but very freezing! The temp was set at 63!! So had to change the temp to 78. By the time we checked out the next morning, it was 75, more comfortable! The Kleenex box was empty!

    Breakfast was very limited in selections this time, probably due to Covid restrictions. However, I liked what I ate- biscuit with eggs, cheese, and sausages. Also, I took the Grab and Go bag.

    Stayed in July 2021

  • Reviewed: November 28, 2021

    10
    Nice clean room, easy and convenient parking, nice breakfast selection (included)
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    not a thing

    conveniently located to family home and planned holiday activities

    Stayed in November 2021

  • Reviewed: September 26, 2021

    7.0
    Disappointing
    • Leisure trip
    • Couple
    • King Leisure Room
    • Stayed 1 night
    • Submitted from a mobile device

    When entering the room the tile entryway was sticky when walking on it, not a good first impression! Shower gel was virtually empty…barely enough for 1 shower…thank goodness for the bar of soap. The sound from neighboring rooms and hallway was surprising; lack of appropriate soundproofing and a gap under door makes for a restless night of sleep. When arriving back at hotel Friday evening chatted with staff and was told they were sold out. With that info were very surprised going to breakfast at 8:30 on Saturday that several items were not replenished; went to front desk to inform as no evidence after a couple minutes kitchen staff was around to ask. Front desk went to check with Kitchen staff who came out 5 minutes later to check and then came back to get trays for hot food several minutes afterwards and then several more minutes before filled trays were brought out. Are there only one set of trays? would there not be a second set to put food in to carry out to replace empty’s? With no hot food we picked up yogurt and oatmeal…unfortunately there were no utensils out to eat with…several people were in same situation. Coffee urns and one hot water were empty. When a hotel is sold out for breakfast on a Saturday morning you would expect kitchen staff to monitor frequently and replenish food as needed.

    The location to where we were spending our time was very convenient. Front Desk Staff was friendly…although not used to front desk staff in ordinary clothes…when interacting away from desk with a group you could not tell who staff was until you could see a name tag. At a minimum a standardized shirt that would help in identifying HI front desk.

    Stayed in September 2021

  • Reviewed: September 24, 2021

    9.0
    Wonderful
    • Business trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Room lighting / bathroom lighting. No mirror in room. Only bathroom. No full length mirror. Wish it had more than 1 desk chair. No lounging space.

    Dresser set up to accommodate luggage. Hair dryer in bathroom. Shampoo, conditioner, body wash. Mini fridge Morning coffee

    Stayed in September 2021

Showing 76 - 100

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