3101 North Dallas Parkway, Plano, TX 75093, United States of America
#23 of 60 hotels in Plano
Guests' ChoiceBased on 237 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
9.0
Facilities
8.6
Staff
8.9
Value for money
8.5
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: February 25, 2024
Pablo
SpainReception is too cold during cold mornings
Simple and clean hotel for a fast travel in Plano Tx
Stayed in December 2023
Reviewed: February 15, 2024
Micah
United States of AmericaThe staff was so friendly and the room was very spacious.
Stayed in February 2024
Reviewed: February 13, 2024
Angie
United States of AmericaI likes everything about the hotel
The rooms were clean The beds were comfortable Breakfast was good
Stayed in February 2024
Reviewed: February 9, 2024
Thomas
United States of AmericaCleanliness
Stayed in February 2024
Reviewed: February 5, 2024
John
United States of AmericaThe GYM was very small, and some of the ice machine's were broken. The elevator also broke the first day, however, they were able to getbit up in running by the evening.
The Breakfast was Great and it was very close to where I needed to be for business.
Stayed in January 2024
Reviewed: January 9, 2024
Arif
United States of AmericaFriendly staff clean and cozy rooms good breakfast
Stayed in December 2023
Reviewed: January 3, 2024
Tennyson
United States of AmericaStaff is rude, won’t come back ever
Room was okay
Stayed in January 2024
Reviewed: December 27, 2023
Nida
United States of AmericaMy initial room the thermostat was not working properly. It was very hot in the room. I contacted front desk and they moved me into another room.
The location was great driving to and from work.
Stayed in November 2023
Reviewed: October 23, 2023
Philip
United States of AmericaOur room needed some maintenance. Darkening curtain and toilet.
Stayed in October 2023
Reviewed: October 2, 2023
Flora
United States of AmericaThere was no hot water to shower with. Very disappointed
Hotel was clean, beds were comfortable.
Stayed in October 2023
Reviewed: September 3, 2023
Mary
United States of AmericaCan’t think of anything!
Coffee was wonderful. Huge breakfast selection. Hotel staff was incredibly friendly and welcoming. Room nice and spacious.
Stayed in September 2023
Reviewed: August 26, 2023
Mary
United States of AmericaFront staff and actually all the staff were very friendly and helpful. Huge breakfast! Great coffee and facility.
Stayed in August 2023
Reviewed: August 20, 2023
Shearin
United States of AmericaAsked for a wheelchair accessible room and was told this hotel doesn't have that type of room
Room was comfortable
Stayed in August 2023
Reviewed: August 15, 2023
Fareda
United States of AmericaHotel was neat and clean.. room was big.. breakfast was nice too.
Stayed in July 2023
Reviewed: August 4, 2023
Gena
United States of AmericaI wish the pool area had some sort of shading.
I liked that the property was located at a convenient location.
Stayed in August 2023
Reviewed: August 1, 2023
Les
United States of AmericaMy only complaint was the air conditioner needs to be serviced. It rattled all night and we did not get a lot of sleep.
The facility was very clean and the staff very friendly and helpful. Our room was clean. Bed was comfortable and room was spacious.
Stayed in July 2023
Reviewed: July 27, 2023
Thomas
United States of AmericaElevator
Location and staff
Stayed in July 2023
Reviewed: July 1, 2023
Wesley
United States of AmericaOlder and showing it
Located good
Stayed in June 2023
Reviewed: June 25, 2023
Herbert
United States of AmericaI can not think of a single thing bad.
The staff from the time one gets there until you leave, will help with everything. The location also is great while close to freeway it is Kida out of the way in a good way.
Stayed in May 2023
Reviewed: June 6, 2023
Briana
United States of AmericaThe elevator was a bit sketchy, but they got on it right away
The staff was amazing. Breakfast was delicious. By far the best stay I've had at a hotel in a while.
Stayed in June 2023
Reviewed: June 5, 2023
Cheryl
United States of AmericaWe paid for a king oversize room. We got a regular king room and a handicap room, which we do not need or want. I asked for an oversized king when we arrived which was right after check in time and was told they didn’t have any! (???) I asked for a corrected charge but was told Booking would have to call holiday Inn express.
it’s comfortable and breakfast is really great.
Stayed in June 2023
Reviewed: June 4, 2023
Jose
United States of AmericaO coments
Good breakfast
Stayed in June 2023
Reviewed: June 1, 2023
Vicki
United States of Americanothing
very nice and clean
Stayed in April 2023
Reviewed: May 26, 2023
Sadiel
United States of AmericaCleanness and check in process was easy and quick. Breakfast was good.
Stayed in May 2023
Sölden, Austria
Lenk, Switzerland
Gmünd, Austria
Isparta, Turkey
Polignano a Mare, Italy
Nominingue, Canada
Rab, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content