800 West Market Street, Louisville, KY 40202, United States of America
#56 of 146 hotels in Louisville
Guests' ChoiceBased on 528 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.6
Staff
8.9
Value for money
8.3
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 29, 2024
Rocky
United States of AmericaIt’s outdated and room was ok for the stay.
It’s in downtown 🙃
Stayed in March 2024
Reviewed: April 24, 2024
Stephanie
United States of AmericaGreat location. Very comfortable stay.
Stayed in April 2024
Reviewed: April 20, 2024
Katie
United States of AmericaIt wasn’t dirty but it wasn’t 100% clean clean either.
Staff was very friendly and helpful with directions to attractions and restaurants
Stayed in April 2024
Reviewed: April 17, 2024
Kimberly
United States of AmericaThe screaming kids whose parents did not know how to say stop.
The room had the best lighting in a hotel room I have ever been in. Most of the rooms we stay in have poor lighting, but this was wonderful, especially for women trying to put on makeup. I know this sounds silly, but especially as you get older, you appreciate the updated LED lighting, lol. I would have said it was an excellent stay but to no fault of the hotel there was a couple next to us who allowed their children to scream starting at 7 am in the morning and continue till they got ready and left for breakfast ugh!
Stayed in April 2024
Reviewed: April 1, 2024
Ysabelo
United States of AmericaYou have to pay for parking.
Front desk lady was very nice. She had a little game for the kids to find the bunny and win a prize, and I got one too! I'm not sure but I believe her name is Janet.
Stayed in March 2024
Reviewed: March 20, 2024
Wahl
United States of AmericaThe breakfast was not good. The front desk couldn't provide a receipt upon check out.
Very clean place! Rooms were very clean and comfy
Stayed in March 2024
Reviewed: March 19, 2024
Mary
United States of AmericaNeeded a step stool to get into bed
Stayed in March 2024
Reviewed: March 13, 2024
Rebecca
United States of AmericaI did not know that parking would cost $20, which may be a Booking.com error.
Clean, fresh, excellent front desk staff. Fatima was great, and directed us to a perfect restaurant for a late dinner.
Stayed in March 2024
Reviewed: March 11, 2024
Sharon
United States of AmericaParking was difficult.
It was beautiful and offered many amenities.
Stayed in March 2024
Reviewed: January 22, 2024
James
United States of AmericaBreakfast was TERRIBLE. Not hot. Pancakes were hard. Cinnamon rolls unbeatable.
Location. Clean. Close parking
Stayed in January 2024
Reviewed: January 10, 2024
Justin
United States of AmericaRoom was clean, breakfast was good.
Stayed in December 2023
Reviewed: December 30, 2023
Mark
United KingdomNothing
Everything
Stayed in October 2023
Reviewed: December 3, 2023
Joyce
United States of AmericaParking issues, the pass that you scan to get in and out didn't work. The elevator in the garage was not working
Location, clean, nice Staff
Stayed in December 2023
Reviewed: December 1, 2023
Mary
United States of AmericaStaff was friendly…..room was good size and clean…..breakfast was tasty…..security measures made two women traveling feel safe
Stayed in November 2023
Reviewed: November 6, 2023
Gil-lana
United States of AmericaNothing, everything was amazing.
The breakfast was delightful. The room was super clean. The staff was very helpful when asking for directions to facilities.
Stayed in October 2023
Reviewed: October 30, 2023
Arthur
United States of AmericaCost of parking.
Location was walking distance to many attractions. Convenient parking. Clean and comfortable.
Stayed in October 2023
Reviewed: October 24, 2023
Mark
United States of AmericaWould have been nice to have a restaurant/bar in hotel
Very we’ll keep
Stayed in October 2023
Reviewed: October 13, 2023
Corey
United States of AmericaI called to explain my late check-in… when I arrived the front desk started saying there were no rooms available. I waited patiently while the situation corrected itself. It all worked out fine but the demeanor of the front desk lady was not customer- oriented; especially considering that I did call ahead of time to be clear about my work schedule dictating a late arrival. I know other travelers would have made a big deal about this but it’s not necessary so long as the staff takes care of a respectful patron. Enough said all around
Location, cleanliness & staff
Stayed in October 2023
Reviewed: October 7, 2023
Austill
United States of AmericaParking wasn’t very convenient. The parking pass I purchased from the hotel for $28 never worked so I had the added expense of paying each time we left the parking garage.
Very good size room. Comfortable bed and pillows. Very friendly staff.
Stayed in October 2023
Reviewed: September 23, 2023
Jay
United States of AmericaParking not included.
Location. Close to Louisville slugger bat factory and restaurant
Stayed in September 2023
Reviewed: September 22, 2023
Kathie
United States of AmericaParking in the garage was nice but pricey for an overnight visit and kind of awkward to get to.
Breakfast was wonderful, a great assortment of hot and cold foods.
Stayed in September 2023
Reviewed: September 20, 2023
Diana
United States of AmericaParking should be included in the price since there are no parking lots connected to the Hotels downtown. Paying $20. extra after we already pay for a room is dissapointing. I would much rather pay for breakfast and have the free larking.
The breakfast was good.
Stayed in September 2023
Reviewed: September 17, 2023
Lisa
CanadaRoom was great. Had a buzzer on the door for visually impaired people (which we are not) and was very loud. We were traveling with friends who considered themselves jokesters a quite enjoyed ringing the buzzer. I would recommend this hotel.
Stayed in August 2023
Reviewed: September 13, 2023
Kristen
United States of AmericaParking not available on site and was extra fee but was in a convenient location. Pillows were just ok.
Staff were friendly, breakfast, dove soaps in room. Close to louisville slugger museum and whiskey row. Rooms were clean.
Stayed in September 2023
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