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  5. Reviews of Holiday Inn Express & Suites Downtown Louisville, an IHG Hotel

Reviews of Holiday Inn Express & Suites Downtown Louisville, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

800 West Market Street, Louisville, KY 40202, United States of America

#56 of 146 hotels in Louisville

Guests' Choice

Review Score

Based on 528 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    7.0
    Meh
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It’s outdated and room was ok for the stay.

    It’s in downtown 🙃

    Stayed in March 2024

  • Reviewed: April 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Queen or King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location. Very comfortable stay.

    Stayed in April 2024

  • Reviewed: April 20, 2024

    8.0
    Loved the location, staff, free breakfast, size of room and bathroom and I loved the view from our corner room with 2 la
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It wasn’t dirty but it wasn’t 100% clean clean either.

    Staff was very friendly and helpful with directions to attractions and restaurants

    Stayed in April 2024

  • Reviewed: April 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The screaming kids whose parents did not know how to say stop.

    The room had the best lighting in a hotel room I have ever been in. Most of the rooms we stay in have poor lighting, but this was wonderful, especially for women trying to put on makeup. I know this sounds silly, but especially as you get older, you appreciate the updated LED lighting, lol. I would have said it was an excellent stay but to no fault of the hotel there was a couple next to us who allowed their children to scream starting at 7 am in the morning and continue till they got ready and left for breakfast ugh!

    Stayed in April 2024

  • Reviewed: April 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    You have to pay for parking.

    Front desk lady was very nice. She had a little game for the kids to find the bunny and win a prize, and I got one too! I'm not sure but I believe her name is Janet.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    7.0
    Very clean and affordable
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was not good. The front desk couldn't provide a receipt upon check out.

    Very clean place! Rooms were very clean and comfy

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Needed a step stool to get into bed

    Stayed in March 2024

  • Reviewed: March 13, 2024

    9.0
    Nice place to land in the convention district.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    I did not know that parking would cost $20, which may be a Booking.com error.

    Clean, fresh, excellent front desk staff. Fatima was great, and directed us to a perfect restaurant for a late dinner.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    The hotel was very nice and staff was the best.
    • Leisure trip
    • Couple
    • Standard Queen or King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking was difficult.

    It was beautiful and offered many amenities.

    Stayed in March 2024

  • Reviewed: January 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Standard Queen or King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was TERRIBLE. Not hot. Pancakes were hard. Cinnamon rolls unbeatable.

    Location. Clean. Close parking

    Stayed in January 2024

  • Reviewed: January 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Room was clean, breakfast was good.

    Stayed in December 2023

  • Reviewed: December 30, 2023

    8.0
    Great staff and facilities great breakfast
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in October 2023

  • Reviewed: December 3, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Parking issues, the pass that you scan to get in and out didn't work. The elevator in the garage was not working

    Location, clean, nice Staff

    Stayed in December 2023

  • Reviewed: December 1, 2023

    9.0
    I’d stay there again,
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights

    Staff was friendly…..room was good size and clean…..breakfast was tasty…..security measures made two women traveling feel safe

    Stayed in November 2023

  • Reviewed: November 6, 2023

    9.0
    I would book again for work or leisure.
    • Business trip
    • Solo traveler
    • Standard Queen or King Room
    • Stayed 2 nights

    Nothing, everything was amazing.

    The breakfast was delightful. The room was super clean. The staff was very helpful when asking for directions to facilities.

    Stayed in October 2023

  • Reviewed: October 30, 2023

    9.0
    Very nice hotel. I would stay again.
    • Leisure trip
    • Couple
    • Standard Queen or King Room
    • Stayed 3 nights

    Cost of parking.

    Location was walking distance to many attractions. Convenient parking. Clean and comfortable.

    Stayed in October 2023

  • Reviewed: October 24, 2023

    9.0
    Very friendly, accommodating staff. We were in town for a wedding and the hotel was very close to a lot off attractions.
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Would have been nice to have a restaurant/bar in hotel

    Very we’ll keep

    Stayed in October 2023

  • Reviewed: October 13, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I called to explain my late check-in… when I arrived the front desk started saying there were no rooms available. I waited patiently while the situation corrected itself. It all worked out fine but the demeanor of the front desk lady was not customer- oriented; especially considering that I did call ahead of time to be clear about my work schedule dictating a late arrival. I know other travelers would have made a big deal about this but it’s not necessary so long as the staff takes care of a respectful patron. Enough said all around

    Location, cleanliness & staff

    Stayed in October 2023

  • Reviewed: October 7, 2023

    9.0
    It was very close to Whitney Hall which was nice.
    • Leisure trip
    • Family with young children
    • Standard Queen or King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking wasn’t very convenient. The parking pass I purchased from the hotel for $28 never worked so I had the added expense of paying each time we left the parking garage.

    Very good size room. Comfortable bed and pillows. Very friendly staff.

    Stayed in October 2023

  • Reviewed: September 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking not included.

    Location. Close to Louisville slugger bat factory and restaurant

    Stayed in September 2023

  • Reviewed: September 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Parking in the garage was nice but pricey for an overnight visit and kind of awkward to get to.

    Breakfast was wonderful, a great assortment of hot and cold foods.

    Stayed in September 2023

  • Reviewed: September 20, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Parking should be included in the price since there are no parking lots connected to the Hotels downtown. Paying $20. extra after we already pay for a room is dissapointing. I would much rather pay for breakfast and have the free larking.

    The breakfast was good.

    Stayed in September 2023

  • Reviewed: September 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night

    Room was great. Had a buzzer on the door for visually impaired people (which we are not) and was very loud. We were traveling with friends who considered themselves jokesters a quite enjoyed ringing the buzzer. I would recommend this hotel.

    Stayed in August 2023

  • Reviewed: September 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Parking not available on site and was extra fee but was in a convenient location. Pillows were just ok.

    Staff were friendly, breakfast, dove soaps in room. Close to louisville slugger museum and whiskey row. Rooms were clean.

    Stayed in September 2023

Showing 1 - 25

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