4888 Town Center Drive SE, Grand Rapids, 49512, United States of America
#18 of 61 hotels in Grand Rapids
Guests' ChoiceBased on 1428 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
8.8
Facilities
8.9
Staff
8.6
Value for money
8.5
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Audrey
United States of AmericaDirty towels left in our bathroom and hair on our sheets..
Good location, good breakfast and late check/out options
Stayed in April 2024
Reviewed: April 14, 2024
Theresa
United States of AmericaThe thermostat had a mind of its own.
Updated and clean. Nice breakfast.
Stayed in April 2024
Reviewed: April 13, 2024
Wood
United States of AmericaThe remote didn't work and the USB port was broke next to the bed and the toilet didn't flush right
The bed was really confy and was allowed early check in and late check out
Stayed in April 2024
Reviewed: April 6, 2024
Sophie
United States of AmericaMarijuana smell throughout property and limited parking
Room was clean, good quality soap (Dove).
Stayed in March 2024
Reviewed: April 2, 2024
Samuel
United States of AmericaThe only real problem was no body wash in the shower and when reported to staff was told it would be corrected and it wasn't, temperature control in the room was difficult and inconsistent.
The breakfast was good. The room was clean.
Stayed in April 2024
Reviewed: April 1, 2024
Christine
United States of AmericaNA
Check in was quick and easy the staff was accommodating.
Stayed in March 2024
Reviewed: March 20, 2024
Robin
United States of AmericaNothing
Perfect location to the airport. I asked for a 5:45am shuttle and when we came downstairs at 5:40am he was there and waiting.
Stayed in March 2024
Reviewed: March 4, 2024
Andrea
United States of AmericaMy boyfriend said there was a musky smell in the room coming from the heater but It didn’t smell that bad to me. He also didnt like the beds but I slept great!
Free breakfast is always a plus for me!
Stayed in March 2024
Reviewed: March 2, 2024
Vanderjagt
United States of AmericaWas farther from the airport than I thought. Pretty basic amenities
room was very quiet, clean and comfortable. Beautiful design. Very new feeling
Stayed in March 2024
Reviewed: February 11, 2024
Kathleen
United States of AmericaThe shuttle driver was quite late then he complained to us about the desk person addressing it
Close to airport
Stayed in January 2024
Reviewed: January 28, 2024
Fjthomas
United States of AmericaTV remote did not work. Fortunately for us, we only wanted to sleep.
Stayed in January 2024
Reviewed: January 19, 2024
Deborah
United States of AmericaClean and updated.
Stayed in January 2024
Reviewed: January 17, 2024
Alexander
GermanyBreakfast with a lot of plastic and paper plates, but that's often the case in US hotels
Very nice hotel. Close to the airport
Stayed in January 2024
Reviewed: December 12, 2023
Justine
United States of AmericaThe light that flashes from the smoke detector all night in the bedroom
Stayed in December 2023
Reviewed: November 21, 2023
Laurissa
United States of AmericaNo instruction on lights. Playpen or crib wasn't in room. We requested the crib and called that morning.
Very close to Airport.
Stayed in November 2023
Reviewed: November 6, 2023
Lee
United States of AmericaNo feedback here.
The location was very quiet & close to GRR. The room was clean. The staff was friendly & helpful & there were plenty of tasty breakfast options & the staff kept the coffee bar & buffet areas very well-stocked & clean. We didn’t use the pool but it looked very clean & inviting. The workout room was nice for a minimal workout. Also, the room attendant tidied up our room which was so amazing after experiencing a very long & exhausting day.
Stayed in November 2023
Reviewed: October 15, 2023
Mehmet
TurkeyAir conditioner in the room was making noise
Clean
Stayed in September 2023
Reviewed: September 25, 2023
Gary
United States of AmericaI booked a suite to sleep six with a pull out in picture but I got a mobility suite they brought a twin bed but with really no where to put it our two students decided to sleep in dorm room glad we had that option
Stayed in September 2023
Reviewed: September 16, 2023
Judith
United States of AmericaReally not the fault of the hotel, but on a Sunday night, the pool was full of 12-14 screaming jumping boys. Not sure if because of the weekend or summer. but facilities were unusable for an adult.
Stayed in August 2023
Reviewed: August 31, 2023
Cynthia
United States of AmericaBetter understanding on the shuttle service to the airport works and paying for parking at the facility.
If was super clean and the staff was super helpful.
Stayed in August 2023
Reviewed: August 28, 2023
Daniel
United States of AmericaBreakfast was misleading… I called and asked what time it started and was told 6am, when I got down there, they said it starts at 7am.
Stayed in August 2023
Reviewed: August 21, 2023
Annegret
United States of AmericaWe tried to check in at the posted check in time, but had to wait 45 minutes to check in
The (handicap) accessible room was truly accessible! Many hotels say they have accessible rooms … but a wheelchair user is unable to be independent in their own hotel room in most of them. The accessible room we had was comfortable for anyone, including a wheelchair user!
Stayed in August 2023
Reviewed: August 19, 2023
Leahey
CanadaMy name had been spelled incorrectly in the hotel computer. When I checked in they couldn’t find my reservation. It took awhile to get that sorted out
Stayed in August 2023
Reviewed: August 15, 2023
Rachel
United States of AmericaThe breakfast was very small and not stocked fully was very unhappy with pancake machine very rubber type cakes.
Pool was nice clean room very comfortable and clean great staff and quiet very comfortable bed and blankets
Stayed in August 2023
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