358 River Ridge Drive Northwest, Grand Rapids, MI 49544, United States of America
#31 of 61 hotels in Grand Rapids
Guests' ChoiceBased on 216 hotel reviews
7.9Cleanliness
8.3
Comfort
8.2
Location
8.5
Facilities
7.9
Staff
8.5
Value for money
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: July 26, 2023
Gerald
United States of AmericaGood breakfast
Stayed in July 2023
Reviewed: March 19, 2023
Tiffytoola
United KingdomLighting is the room is naff
When we did actually see a member of staff, they were friendly and helpful.
Stayed in March 2023
Reviewed: March 11, 2023
Danielle
United States of Americahot tub down and no mention of it, part of the purpose to our stay as we’re locals.
smelled nice, nice staff, nice breakfast.
Stayed in March 2023
Reviewed: January 16, 2023
John
United States of Americaclean, convenience snack shop on site. Reasonable for close to GR
Stayed in January 2023
Reviewed: December 12, 2022
Laurel
United States of AmericaRoom was nice. The amenities were very nice.
Stayed in November 2022
Reviewed: December 3, 2022
Megan
United States of AmericaThe bed could have been more comfortable.
The hotel itself was very nice. The staff was also very friendly.
Stayed in November 2022
Reviewed: October 2, 2022
Gail
United States of AmericaBed was not comfortable.
Easy location, check in and check out process. Very good breakfast in the morning.
Stayed in October 2022
Reviewed: September 19, 2022
Williams
United States of AmericaEverything was great.
The staff were very accommodating and helpful. They were very professional.
Stayed in September 2022
Reviewed: September 15, 2022
Wendy
United States of Americarestaurant or bar
convenient, clean, comfortable
Stayed in September 2022
Reviewed: August 27, 2022
Talmadge
United States of Americaeverything was fine
nice and clean
Stayed in August 2022
Reviewed: August 2, 2022
Daniel
United States of AmericaBeds were awful hard
Staff and amazing breakfast
Stayed in August 2022
Reviewed: July 26, 2022
Alicia
United States of AmericaThe little amount of towels they gave. Even when we asked for more the second day was only given the option of 2 towel for a 3 person stay. The tub wasn't the cleanest and under the sink looked like it hadnt been cleaned in months. The one bed seemed broke. Like cracked underneath and was very loud and uncomfortable.
I like the convience, easy booking and check out. The room was for the most part clean. It could have been better though. All in all I would stay again if need be.
Stayed in July 2022
Reviewed: July 18, 2022
Czada
United States of AmericaHad to wait 10 minutes before someone came to the counter to check us in. Not a lot of breakfast choices. Nothing plant based.
Clean room, thank you!
Stayed in July 2022
Reviewed: July 17, 2022
Laurel
United States of AmericaBeds were pretty firm but still ok
Stayed in July 2022
Reviewed: July 3, 2022
Barb
United States of Americano USB ports in room
location
Stayed in June 2022
Reviewed: July 3, 2022
Hayward
United States of AmericaThe bed and pillows were very uncomfortable. you could feel the springs in the bed. We stayed in a king suite.
very clean, friendly, and great location to downtown Grand Rapids!
Stayed in July 2022
Reviewed: June 30, 2022
Kristyn
United States of AmericaJust the mattress. It was a bit uncomfortable.
The bed was pretty hard. I hope they replace their mattresses at some point, but the hotel was clean and quiet. Breakfast was good, and the staff was helpful and friendly.
Stayed in June 2022
Reviewed: June 28, 2022
Dawn
United States of Americathe breakfast was lacking. no oatmeal, the pancakes weren’t working, the omelets were burnt, and the rest of the food that was supposed to be hot was barely warm. the front desk staff was not very friendly and did not look professional, they were in regular street clothes
very clean and not packed
Stayed in June 2022
Reviewed: June 22, 2022
Tatiana
United States of AmericaTub drained didn’t drain properly.
Stayed in June 2022
Reviewed: June 20, 2022
Melissa
United States of AmericaThe bed wasn't very comfortable. It was a little firm.
The location was wonderful for our group to get around within a reasonable time. The staff was friendly and helpful. The room was clean and neat. Overall a nice stay!
Stayed in June 2022
Reviewed: June 4, 2022
Zach
United States of AmericaAgain involving my 4 year old. The pool was down and my son had been looking forward to swimming, he was heartbroken. 😢 Pool info: as of 6/2 closed with no explaination of why or when it would be accessible again.
The staff was the best part of the stay. Esp the lady that was working the breakfast area. She stopped and talked to my son(4) and I. He thought that was neat and anything that makes a positive spark in my child's life makes me happy. Esp with the world we live in these days.
Stayed in June 2022
Reviewed: May 23, 2022
Devonna
United States of Americalocation
Everything looked very clean on premises and room. one of our comforters were stained
Stayed in May 2022
Reviewed: May 23, 2022
Kimberly
United States of AmericaCable TV instead of dish.
Staff was more than helpful, breakfast and coffee.. delicious .
Stayed in May 2022
Reviewed: May 17, 2022
Tony
United States of AmericaGreat room for the price
Stayed in May 2022
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