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  5. Reviews of Holiday Inn Express Hotel & Suites Hagerstown, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Hagerstown, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

241 Railway Lane, Hagerstown, MD 21740, United States of America

#9 of 22 hotels in Hagerstown

Guests' Choice

Review Score

Based on 307 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    7.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 10, 2024

    7.0
    generally good except for lack of black out drapes!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The flimsy curtains with no way to block nighttime light. Black out curtains are designed NOT to close more than a quarter way on each side. who’s brilliant idea was that???

    everything was clean

    Stayed in April 2024

  • Reviewed: March 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very nicely updated and clean. We liked the spacious shower and blackout shades. The staff was very friendly and accommodating, especially Gypsy and AJ at the front desk and Shawn at the breakfast bar.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When we arrived, the front desk clerk was outside the front door smoking a cigarette, and she made us wait to check in until she was done.

    Nice room and good breakfast

    Stayed in March 2024

  • Reviewed: March 25, 2024

    7.0
    I would stay there again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 1 night

    The hotel being under renovations just two doors down from my room.

    I liked the hotel but I didn't like that it was under renovation just couple doors down from my room. They started working early in the morning before I was ready to be awake.

    Stayed in March 2024

  • Reviewed: February 25, 2024

    7.0
    Ok
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Check in …booked through booking.com and hotel didn’t even have my reservation even tho I had a confirmation number!

    Very minimal

    Stayed in February 2024

  • Reviewed: February 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The beds

    Stayed in January 2024

  • Reviewed: January 9, 2024

    8.0
    Regular hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Some repair on the 1st floor during our stay. Poor soundproofing, all the open/close doors to other rooms before 6 AM were very well heard.

    Regular hotel

    Stayed in January 2024

  • Reviewed: December 29, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    We had a new room. The shower door was hard to close. Our desk did not have a lamp. They need more luggage carts.

    The hotel is under going remodeling. An old conference room was utilized for breakfast.

    Stayed in December 2023

  • Reviewed: November 23, 2023

    9.0
    Clean room, AJ was very nice and welcoming and the coffee maker in the room was convenient!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Actually every part of our stay was enjoyable, Thank you 😊

    Room was very comfortable and clean!! We left at 5 am so unfortunately we couldn't get breakfast, but our previous visit to this hotel breakfast was extremely good!!

    Stayed in November 2023

  • Reviewed: September 18, 2023

    8.0
    A nice place to stay for the night.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was okay. Pleased there was yogurt.

    Very clean and quiet.

    Stayed in September 2023

  • Reviewed: September 18, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very loud due to remodeling near the entrance...Jack hammers going like crazy. Breakfast room was small as a result.

    Location worked well. Employees were very nice and apologized for the noise.

    Stayed in August 2023

  • Reviewed: August 12, 2023

    7.0
    Convenient location!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The property is currently undergoing a facelift & is dated - would have preferred a room in the upgraded area! Breakfast could do with more healthy options! Receptionist was not overly enthusiastic, stood picking her back when we checked in!

    Convenient location for a quick stop en-route! Places to eat nearby.

    Stayed in August 2023

  • Reviewed: May 18, 2023

    8.0
    great location but dated hotel
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    was a bit dated in the rooms, needed some freshening up. wallpaper peeling, dingy carpet & bathroom. toilet was not totally bolted down so it rocked and made a lot of noise when using.

    location, right off 81 and near a variety of restaurants

    Stayed in May 2023

  • Reviewed: May 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Room was clean and updated

    Stayed in May 2023

  • Reviewed: May 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Did not like sleeping on the first floor near lobby. Noisy in hallway late in evening. A big mistake on me Also, TV only showed about 6 channels. No signal/freezing up, etc

    Waking up having a good breakfast. Hotel location made our trip easier to explore surroundings.

    Stayed in May 2023

  • Reviewed: May 4, 2023

    9.0
    great for our work trip
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    unfortunately the oven was broke which led to limits in what could be served at breakfast

    location comfort good breakfast

    Stayed in April 2023

  • Reviewed: April 29, 2023

    8.0
    It's ok
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The price wasn't what we pay for the same hotel 10 minutes down the road(booked or we'd stayed there). It was nearly $100 more($40 being refundable). The way the wording is when you're booking seems like your fees/taxes are included in your total price when that's not the case. The price includes taxes, but then there's an extra $40 added to that, which is refundable and we knew that, but it looks like the $40 should have been included with the total. We didn't realize it was not included in our total. So needless to say, had we known, we would've booked the cheaper hotel down the street.

    The room was nice, clean, comfy.

    Stayed in April 2023

  • Reviewed: April 19, 2023

    9.0
    Great location for travelers. Also very pet friendly.
    • With a pet
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I asked for a room on first floor because of our dogs. Not only were we on the first floor, our room was next to a side door so we didn’t have to walk through the lobby. The pet walking area was great, lots of grass and space. We could walk to three different restaurants. The hotel is located within the grounds of a huge shopping center.

    Stayed in April 2023

  • Reviewed: March 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room - Mobility Access Roll in Shower/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room could use some sound orooging/sound absorption like acoustic panels.

    Stayed with our dog, staff very accomodating to our room preferences. Room was immaculately clean. We left before breakfast but the area they seve it in is very beautiful and cozy with a fireplace. Pool area looked nice, including a hot tub. Very close (walking distance) to Outback and Chilis. There is a mall across the road.

    Stayed in March 2023

  • Reviewed: February 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    the bathroom in the room had no water pressure at sink and was old looking

    breakfast and amenities

    Stayed in February 2023

  • Reviewed: February 3, 2023

    9.0
    Good choice
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast could have served bacon or sausage Excessive dog fee Dollar hold on my account

    Expectations were met

    Stayed in January 2023

  • Reviewed: January 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lots of dogs barking. It is pet friendly so it’s what I signed up for.

    Good location with lots of shops and restaurants surrounding. 20 minute drive to Whitetail Ski Lodge.

    Stayed in January 2023

  • Reviewed: January 12, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the beds were uncomfortable

    Stayed in January 2023

  • Reviewed: November 7, 2022

    8.0
    Would stay there again, but hopeful things would be improved.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The "handicapped accessible" bathroom was less than great. It was simply a tub with grab bars and a seat added, and one of the legs of the seat was bent, leading us to skip the shower. The toilet flushed very slowly. I missed the Gideon Bible. The juices at breakfast all had Stevia.

    Decent, clean room for a decent price. Fridge worked. Delicious bacon for breakfast!

    Stayed in November 2022

Showing 1 - 25

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