1920 North Sam Houston Parkway East, Houston, 77032, United States of America
#157 of 435 hotels in Houston
Guests' ChoiceBased on 836 hotel reviews
8.0Cleanliness
8.5
Comfort
8.6
Location
8.2
Facilities
8.3
Staff
8.3
Value for money
8.2
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 7, 2024
Thomas
United States of AmericaIt took a very long time for the shuttle to pickup from the airport. Some of the lights in the room did not work.
The room was comfortable.
Stayed in May 2024
Reviewed: May 5, 2024
Beth
United States of AmericaNo complaints at all
Comfortable room. We had a short stay but everything was pleasant. We arrived in on a late flight and shuttle arrived in a timely manner, we liked that the shuttle was 24hrs. We utilized the airport shuttle twice and it was easy and so convenient! Convenient having a complimentary breakfast.
Stayed in April 2024
Reviewed: April 28, 2024
Francisco
United States of AmericaThe best hotel
Stayed in April 2024
Reviewed: April 18, 2024
Julia
GermanyClean and spacious, well equipped room. Airport shuttle from and to the airport worked very well. Quick and friendly check in
Stayed in March 2024
Reviewed: April 18, 2024
Hellen
CanadaFacility is too old and worn out. Definitely needs a renovation. Well, you get what you paid for.
Nice location, nice service. Even for the room, it is a nice layout
Stayed in April 2024
Reviewed: April 16, 2024
Mike
CanadaThe shuttle pick up service was AWFUL.When I called they said it would be 5 minutes. I waited about 15 minutes and called back and they said he will be there in 5 minutes. 15 more minutes I gave up and called an Uber. When I was about to arrive at the hotel I recieved a call asking if I was still looking for a pick up? It would be about 25 minutes?? BRUTAL.
it was excellent service by the lady serving. She was like a full service waitress, not just cleaning up, but actual serving like in a restaurant.
Stayed in April 2024
Reviewed: April 15, 2024
Julien
United States of AmericaClean hotel, close to the airport I would recommend to go there
Stayed in January 2024
Reviewed: April 14, 2024
Ana
Puerto RicoVery noisy, breakfast selection
Location
Stayed in April 2024
Reviewed: April 14, 2024
Ana
Puerto RicoBreakfast selection
Location, shuttle
Stayed in April 2024
Reviewed: April 12, 2024
Joseph
United States of AmericaNo cinnamon buns nor fruit at breakfast. Check in process slow.
Airport shuttle
Stayed in April 2024
Reviewed: April 11, 2024
Gage
United States of AmericaThe staff were the best thing about this property. Breakfast was good. The bedroom was comfortable and it was good to be able to control the temperature from the room accurately. I liked the bathtub.
Stayed in April 2024
Reviewed: April 11, 2024
Gregory
United States of AmericaLocation was called university but wasn't close to the university. Bus service to downtown was OK though.
Pool and breakfast and was very comfortable.
Stayed in April 2024
Reviewed: April 11, 2024
Raymond
United States of AmericaFacility needs some work and upgrades
Large room and good breakfast
Stayed in April 2024
Reviewed: April 11, 2024
Ken
United States of AmericaChallenging to access
Clean. New. Nice feather pillows
Stayed in April 2024
Reviewed: April 11, 2024
Marcos
Costa RicaThere was a slight odor of humidity in the room.
Location is perfect as it allowed us to rest after the flight before moving through Texas by car.
Stayed in April 2024
Reviewed: April 10, 2024
James
United States of AmericaWish you had scrambled eggs and bacon on breakfast table
Made sure I got back to airport on time as I missed my scheduled shuttle
Stayed in April 2024
Reviewed: April 9, 2024
Maja
United KingdomGreat location near to airport
Stayed in March 2024
Reviewed: April 6, 2024
Shameka
United States of AmericaLocation was further than we were led to believe
Cleansing
Stayed in March 2024
Reviewed: April 6, 2024
Natsuko
United States of AmericaJust airport construction, it’s really complicated way to us to take shuttle bus. But it’s not come from hotel problems.
I arrived there really late, around midnight. But they really kind of take care of us. Thank you !!!
Stayed in April 2024
Reviewed: April 1, 2024
Brian
United States of Americait was perfect for my purpose
good stay and good location
Stayed in March 2024
Reviewed: March 31, 2024
Veronika
Czech RepublicHelpful staff, very good location
Stayed in March 2024
Reviewed: March 31, 2024
Robert
United States of AmericaShuttle service - takes a long time and only runs on the hour in the morning.
Great location, clean and quiet room.
Stayed in March 2024
Reviewed: March 23, 2024
Klaus
Germanythe female receptionist on checkout who more or less already worked on our case - but did not indicate in any way that she did - or even simply stating that she also still worked on another couple sitting opposite...some eye contact, or a short comments: I will take care of you in a minute...and things are very different. Feeling being ignored or not knowing if you simply have to wait or are taken care...makes a big difference.
The mal receptionist at the evening that was really totally welcoming and funny - what a welcome - we had lots of fun - that how you like to be welcome. After jetlag ist was a real pleasure having such a bright and wonderful person doing some small talk with us...he had fun - we had fun - thats the way to get along in life!
Stayed in February 2024
Reviewed: March 20, 2024
Michael
United States of AmericaThe room was too stuffed. My wife noticed it right away. We wanted to even open the windows to help with that but of course you couldn't open the windows. That was the only negative for us.
Breakfast was great probably my favorite part of the hotel.
Stayed in March 2024
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