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  5. Reviews of Holiday Inn Express and Suites Houston North - IAH Area, an IHG Hotel

Reviews of Holiday Inn Express and Suites Houston North - IAH Area, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

35 Aldine Bender Road, Houston, TX 77060, United States of America

#113 of 424 hotels in Houston

Guests' Choice

Review Score

Based on 482 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.3

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    8.4

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 26, 2024

    8.0
    Very Good
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Not enough Staff

    Proximity

    Stayed in May 2024

  • Reviewed: May 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Leisure Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location and breakfast

    Cleanliness, great customer service

    Stayed in May 2024

  • Reviewed: May 23, 2024

    9.0
    Pleasant stay.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Not anything important.

    The staff were great. Friendly and helpful. The breakfast was below my expectations but they had just up from no power the day before so it was good. Can't blame the staff. Bed was comfortable and relaxing.

    Stayed in May 2024

  • Reviewed: April 8, 2024

    7.0
    Food poisoning
    • Leisure trip
    • Couple
    • King Leisure Room
    • Stayed 1 night
    • Submitted from a mobile device

    The surrounding areas were sketchy. The front desk lady was unprofessional. The breakfast gave my husband and I food poisoning.

    The rooms were clean. The entire place was well kept.

    Stayed in April 2024

  • Reviewed: April 3, 2024

    8.0
    Would stay again
    • Leisure trip
    • Family with young children
    • King Leisure Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The slamming of the doors by employees starting early in the morning. It was nonstop!

    Rooms were nice.

    Stayed in April 2024

  • Reviewed: March 30, 2024

    7.0
    Rude stay
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 3 nights
    • Submitted from a mobile device

    The lady at the frontdesk she was very rude but of course very nice to my husband kept greeting him honey sweety to me very unprofessional but when I said something very snappy I kept my cool because of course I would've snapped so I let my husband handle things I booked reservation in my name but it got changed to his name somehow. I stayed from February 29th through March 3rd still haven't received my 100 dollars amenity hold back have called emailed every week nothing I will never again stay at a Holiday inn again. Wouldn't let us check in before time but kept trying to run my card before checking did understand that at all she tried about 130 but she told me I couldn't check in until 3 so of course I locked my card.

    The breakfast was very nice the lady that was working there know her job was hot neat very organized patient and cared.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    Was wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Location How clean everything was Staff was soo nice Clean rooms Size of the rooms Parking

    Stayed in March 2024

  • Reviewed: March 27, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Leisure Room
    • Stayed 1 night
    • Submitted from a mobile device

    No hot water

    Clean room. Good location.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    7.0
    Pleasant
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The tub drained really slowly

    Convenience…close to Walmart and other shopping center

    Stayed in February 2024

  • Reviewed: March 23, 2024

    7.0
    Good
    • Business trip
    • Couple
    • King Leisure Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast did have enough variety machines was broken

    Location clean customer service

    Stayed in February 2024

  • Reviewed: February 22, 2024

    9.0
    Great
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness

    Stayed in February 2024

  • Reviewed: February 22, 2024

    7.0
    Cam be better..
    • Leisure trip
    • Solo traveler
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Not a real good breakfast. No meat of any kind like soucesses.

    "Free" breakfast.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    8.0
    Weekend Getaway
    • Leisure trip
    • Couple
    • King Leisure Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The overnight attendant could have been kinder....but it was not a deal breaker. The overall stay was great. We would stay here again.

    The staff was welcoming the day staff specifically. The facilities were clean. The b'fast was great for the value.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    8.0
    Nice, quiet and clean. A little dated
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The front desk clerk was very helpful and friendly as well as the breakfast was good

    Stayed in February 2024

  • Reviewed: February 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    One of the reserved rooms was without hot water and cable connection. But family was visiting from out of town and was out most of the stay.

    Cleanliness,courteous staff

    Stayed in January 2024

  • Reviewed: January 11, 2024

    9.0
    Very good with a few little glitches.
    • Leisure trip
    • Couple
    • King Leisure Room
    • Stayed 1 night

    Cleaning staff were a bit noisy when they would let doors slam on safety bar to hold door open. it was very loud. Shower curtains were not bit enough to keep spray from reaching floor. We were very careful to extent curtain to cover tub and side wall. Breakfast sandwiches were pretty average.

    Clean and well cared for with great lobby area/

    Stayed in January 2024

  • Reviewed: December 29, 2023

    9.0
    Enjoyed our stay and will definitely be booking more stays here!
    • Leisure trip
    • Family with young children
    • King Room - Mobility Access Tub - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly staff, cleanliness and a quiet and comfortable stay. Also liked that security was out in the parking lot, I’m assuming keeping an eye on vehicles and surroundings!

    Stayed in December 2023

  • Reviewed: December 20, 2023

    8.0
    Pleasant
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Needed some cleaning-floors My husband forgot to lock our vehicle and someone rummage through it and had stuff all over the vehicle. Not the hotels fault, but more lighting or brighter lights might deter someone in the future.

    Location for our need. Great price. Next to great restaurant.

    Stayed in December 2023

  • Reviewed: December 18, 2023

    7.0
    Ok stay
    • Leisure trip
    • Couple
    • King Leisure Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was noisy due to kids above us running around and the doors slamming for a couple of hours.

    The hotel was clean and the staff were nice

    Stayed in December 2023

  • Reviewed: December 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Executive Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I was told not able to give me a receipt of my stay to get refund from the airline

    Stayed in November 2023

  • Reviewed: November 28, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No hot breakfast meal was a huge disappointment.

    The beds are very comfortable. Great location

    Stayed in November 2023

  • Reviewed: October 17, 2023

    7.0
    It was ok not in a good neighborhood. There’s a lot to eat around the area.
    • Leisure trip
    • Couple
    • King Leisure Room
    • Stayed 3 nights
    • Submitted from a mobile device

    That I had to ask for towels and for the room to be cleaned. Also had to ask for more liquid soap. Communicating with housekeeping was a task they didn’t speak English. I also did like the fact that we were being harassed for money while we were sitting outside in front the hotel on the bench in front of security who said or did nothing. We also forgot some clothes in the closet, knowing that that was the last place we’ve been and stayed. When I called the front desk to let them know that we had left those clothes there, we were told so sorry there’s nothing in the closet. We knew they were going to say this because of what we saw. I said to them that’s strange we just checked out of that room and that’s where we left them. So I said ok. About a half an hour or so later I got a call from the hotel from Patricia saying guess what so I stop her and I said you found our clothes she said yes. I told her we knew it was there because that was the last place we were and we just checked out . So be careful of leaving things behind you might not get it back. I worked at a hotel , I asked the front desk agent if they had a lost and found department she said yes. I told her then you should be able to go into your computer in lost and found and there you should see if the items I left in the room was turned in by housekeeping and also the name of that housekeeper. She put me on hold and never came back. That lead me to believe that they had no such system set up.

    The bed was very comfortable, the bathroom was ok the reason for ok the sink had lots of cracks in it as though someone dropped something in it. The room was very clean, had to ask for towels and get the room to be serviced. Breakfast was ok could’ve been better the bacon was extremely burnt. Did like that they had coffee all through the day and night. Front desk agent was very friendly did address any concerns you had.

    Stayed in October 2023

  • Reviewed: September 21, 2023

    9.0
    It was OK
    • Leisure trip
    • Family with young children
    • King Leisure Room
    • Stayed 4 nights
    • Submitted from a mobile device

    It had a smell

    It was big and clean

    Stayed in September 2023

  • Reviewed: July 18, 2023

    8.0
    Ok
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Variety

    Ugh

    Stayed in July 2023

Showing 1 - 25

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