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  5. Reviews of Holiday Inn Express & Suites Kailua-Kona, an IHG Hotel

Reviews of Holiday Inn Express & Suites Kailua-Kona, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

75-146 Sarona Road, Kailua-Kona, HI 96740, United States of America

#8 of 19 hotels in Kailua-Kona

Guests' Choice

Review Score

Based on 449 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.7

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    7.4

  • Free WiFi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 2, 2024

    9.0
    First time to Kona Kailua
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Why have full breakfast in a location that’s tourist town.

    The elevator and pool. Location did not suck.

    Stayed in May 2024

  • Reviewed: April 24, 2024

    9.0
    Staff at front desk was very friendly and accommodating!!
    • Leisure trip
    • Couple
    • King Room with Mobility Accessible Tub - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No patio or balcony.

    Location and staff….

    Stayed in April 2024

  • Reviewed: March 29, 2024

    7.0
    It could have been better
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Didn’t really care for the food. The breakfast times are a little short. The tv in the room was hard to navigate i think a guide should be provided.

    Location was great walking distance to many stores. Room was good a/c was nice and cold.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    8.0
    We would come back.
    • Leisure trip
    • Family with young children
    • Suite - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds were a bit firmer then I’d like

    Good location, with decent accommodations like pool, jacuzzi and workout room. Breakfast wasn’t that bad either.

    Stayed in March 2024

  • Reviewed: February 8, 2024

    9.0
    Nice for a central town stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Complimentary breakfast

    Stayed in February 2024

  • Reviewed: January 11, 2024

    7.0
    Best value I could find but still higher price than what would be reasonable anywhere else.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    It was still exensive. Total 400 a night for the room

    Stayed in January 2024

  • Reviewed: January 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was too simple

    It was clean without surprises

    Stayed in December 2023

  • Reviewed: December 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite - Mobility Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    The booking.com says 2 bedroom apt, but it's misleading because no such rooms exists in this hotel, it's a 2 double bed and a sofa suite. Aso, no free parking, I was charged $10.00 for 1 night parking.

    The reception girl was very nice, the beds were very comfortable, decent breakfast.

    Stayed in December 2023

  • Reviewed: November 12, 2023

    9.0
    Great location, Caring great staff, Buffet breakfast Excellent 👏
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 11 nights
    • Submitted from a mobile device

    It was a very busy time during our stay so sometimes the rooms might not have had clean towels left. We just needed to go get them and staff were very apologetic

    Staff members put on an early breakfast for all the athletes and family before they headed down to the Ironman world championship race. Yes at 4.30 am the buffet was full of all the great food they had been serving all week. They went above and beyond and it was truly appreciated. So much kindness

    Stayed in October 2023

  • Reviewed: October 19, 2023

    9.0
    Overall an excellent stay, we will definitely stay again on our next trip.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 4 nights

    Hard to fault anything to be honest, perhaps the fact that the pancake machine wasn’t working at all during our stay 😅

    We were there for a Kona Ironman, ideal proximity to the event. Breakfasts were basic but good and done well. Room was quite spacious, plenty of storage and super clean. Great shower and bathroom in general.

    Stayed in October 2023

  • Reviewed: October 19, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Breakfast, spacious room, friendly staff

    Stayed in October 2023

  • Reviewed: October 19, 2023

    8.0
    Great location - keep an eye out if you need a stay during Ironman
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The complimentary breakfast is not worth the name. It is a nightmare come true for anybody with a prejudice about bad US food habits. No fruits or regular yogurt available, everything offered was fatty and/or full of sugar. Considering what we paid for the room, this breakfast is just not good. Nice coffee shops with fresh and healthy options close by (but of course at additional costs).

    Great location in the middle of Kona, convenient with parking around the building available for free. We were in Kona in the week of the Ironman for two nights and we appreciated the possibility to join in on the festivities around the competition thanks to the great location. The room was big (king suite was the only room left when we booked, so possibly regular rooms will be smaller) and well equipped.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    9.0
    Overall, we are satisfied with our stay. Won't hesitate to use Holiday Inn again.
    • Leisure trip
    • Couple
    • King Suite - Disability Access
    • Stayed 2 nights

    Pricey?

    Accessible location, spacious room (more space than what we really needed to use). breakfast

    Stayed in September 2023

  • Reviewed: September 27, 2023

    8.0
    Nice location, nice rooms, nice staff.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite - Mobility Accessible Tub
    • Stayed 1 night

    Paid parking, considering the price of the room.

    Staff was very welcoming. Location was awesome: just a few minutes to the main road and attractions. Rooms were nice and clean.

    Stayed in August 2023

  • Reviewed: September 19, 2023

    8.0
    Expensive (it's Kona) but OK for a brief stay. Not a resort.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Breakfast. Poor even compared to typical "free" hotel breakfasts, and many items out by 9:30.

    room cleanliness. Wi-Fi.

    Stayed in September 2023

  • Reviewed: September 14, 2023

    8.0
    Location is walkable to a lot of things. Room is very spacious.
    • Leisure trip
    • Travelers with friends
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Finding a parking spot can become difficult if you come back late. You pay $10/day(+tax)… yes, they tax the parking. I wish they had rice or potatoes with their breakfast luncheon meat, Portuguese sausage to cut through the saltiness instead of having biscuits and gravy everyday which is also salty.

    The location is so convinient. It’s walking distance to the beach, shops, restaurants and the farmers market. The room is very spacious with microwave and mini fridge. They lend out beach towels going out and exchange as often as needed. The staff are friendly, especially, Donna from the front desk. The house keeping are considerate about changing the towels. Pancakes & P.O.G. Juice for breakfast.

    Stayed in September 2023

  • Reviewed: August 28, 2023

    7.0
    Once we got our luggage in & checked in, the room was nice. Most economical overnighter I could find
    • Leisure trip
    • Family with young children
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Located in congested area on narrow, one-way road. No valet or porter service when we checked in about 8pm.

    Liked breakfast & room

    Stayed in August 2023

  • Reviewed: August 11, 2023

    9.0
    Very helpful staff on the reception desk, we had trouble altering our flights, we were due to fly to Maui but the wild f
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Central location

    Stayed in August 2023

  • Reviewed: July 21, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Cockroaches and other insects in room.

    Breakfast

    Stayed in July 2023

  • Reviewed: July 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    clean, convenient, great breakfast

    Stayed in July 2023

  • Reviewed: June 10, 2023

    9.0
    All in all rooms are very spacious and clean
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I asked for a room close to the elevator due to having shoulder surgery done. Receptionist gave a room at the end of the hallway.

    Location

    Stayed in June 2023

  • Reviewed: June 4, 2023

    8.0
    Enjoyed the place
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The pool

    Breakfast is great

    Stayed in May 2023

  • Reviewed: May 30, 2023

    8.0
    Too expensive.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    We arrived late at night after a long flight and left the next morning. The room was fine; breakfast was barely adequate. Our only real complaint was the exorbitant cost. For a quick one night stay, try to find something less expensive.

    Stayed in May 2023

  • Reviewed: May 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Suite - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Pillows were soft. Lower floor was awkward and people from the parking lot could see into the hotel rooms. The elevator was down.

    Breakfast was a great added bonus. The hot tub was amazing. Location was super Convenient. Staff were friendly

    Stayed in May 2023

Showing 1 - 25

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