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  5. Reviews of Holiday Inn Express & Suites Marion Northeast, an IHG Hotel

Reviews of Holiday Inn Express & Suites Marion Northeast, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2609 Blue Heron Drive, Marion, IL 62959, United States of America

#4 of 14 hotels in Marion

Guests' Choice

Review Score

Based on 155 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    9.0

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    6.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 2, 2024

    8.0
    Fine, if slightly overpriced
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night

    The spa bath in the room was rather small, and the jets didn't work very well. Breakfast was a little underwhelming but not bad.

    We got in very late, but the employee at the front desk was very nice and helpful. The room was clean and comfortable.

    Stayed in January 2024

  • Reviewed: December 31, 2023

    9.0
    Very nice rooms.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The toilet seat was very thin plastic and sat crooked on the bowl. Bathroom door didn't lock.

    Clean, decent breakfast and loved the rolling desk/table in the room. We wheeled it between the beds and played a game and ate pizza.

    Stayed in December 2023

  • Reviewed: March 26, 2023

    7.0
    My stay
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This was a room with a jetted tub and they only put two towels in the room

    The room was nice big and spacious and was clean. That there was plenty of restaurants very close to the hotel.

    Stayed in March 2023

  • Reviewed: March 18, 2023

    9.0
    Perfect stop on road trip
    • Leisure trip
    • Family with young children
    • Standard Double Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Having a hot tub would have been a huge bonus as we had been driving all day. The beds were a bit hard for my liking but I'm used to a cushy pillow top. Neither of these would prevent me from staying again.

    Convenient location along our road trip. Checking in and out was very simple. All staff we encountered were friendly and helpful. Everything was clean, no weird smells.

    Stayed in March 2023

  • Reviewed: March 18, 2023

    9.0
    Great pit stop on road teip
    • Leisure trip
    • Family with young children
    • Standard Double Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Honestly my only wish was there was a hot tub. I knew that booking the room but after driving all day it would have been a bonus!

    Convenient stop along our road trip, we stayed at this hotel both on the way to our destination and on the way home. Check in and out was very quick and simple, all employees were pleasant.

    Stayed in March 2023

  • Reviewed: November 30, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The water pressure in the shower was very low and the bathroom sink backed up easily.

    Our room was quiet and clean

    Stayed in November 2022

  • Reviewed: August 15, 2022

    8.0
    For the most part our stay was great. We would stay again.
    • Leisure trip
    • Family with young children
    • King Room with Spa Bath - Non-Smoking
    • Stayed 2 nights

    Our room was not vacuumed upon arrival. There were crumbs of food and grass clippings on the floor. The soap holder in the shower had mold on it, There was a big crack in the wall continuing up the ceiling. The carpet around the walls and bed frame had a lot of dust, hadn't been vacuumed in a while. There was a ring of soap film around the jet tub.

    The breakfast was very good. We love the pan cake machine!! the staff was very helpful. The location of the hotel was good. The bed was comfortable. We were surprised housekeeping came in and made the bed and placed new towels in the bathroom. Very nice surprise!

    Stayed in August 2022

  • Reviewed: July 23, 2022

    9.0
    This was a great place to stay & would stay there again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    It was very clean, close to restaurants and gas stations & the staff were wonderful & welcoming!

    Stayed in July 2022

  • Reviewed: July 9, 2022

    7.0
    Pretty basic hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Beds were rock hard, bathroom door didn’t have a functioning lock, and I thought the room could’ve been cleaner (bathtub had hair).

    Location is great, near food and expressway ramps.

    Stayed in July 2022

  • Reviewed: June 27, 2022

    9.0
    relaxing
    • Leisure trip
    • Couple
    • King Room with Spa Bath - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the bed was hard

    I paid 48 bucks mire through you guys. the actual rate was cheaper through the hotel.

    Stayed in June 2022

  • Reviewed: May 10, 2022

    8.0
    nice clean room , good breakfast both handicap assessable and dog friendly
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Roll in Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Thought the price was a bit high

    nice room handicap accessible, we had our dog along too close to the door

    Stayed in March 2022

  • Reviewed: March 7, 2022

    9.0
    Good, clean, friendly
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    location was good. cleanliness was good. Staff was excellent

    Stayed in March 2022

  • Reviewed: February 17, 2022

    9.6
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location and dog friendly

    Stayed in February 2022

  • Reviewed: December 20, 2021

    9.0
    We had a really good experience staying at this hotel and would highly recommend it .
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing comes to mind.

    Lovely lobby and nice breakfast area. The bed and pillows were truly comfortable. Great location, too. Will definitely stay there, again!

    Stayed in December 2021

  • Reviewed: December 18, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast needs more variety. Always the same selection everytime we stay there.

    Always clean and staff is great

    Stayed in December 2021

  • Reviewed: December 6, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    That I wasn't told you had to sign up to have your room cleaned. We had to call down and ask why. The shower was not clean

    I loved the location

    Stayed in December 2021

  • Reviewed: November 22, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Bed was a little stiff

    Breakfast was real good. Swimming pool was good

    Stayed in November 2021

  • Reviewed: November 21, 2021

    9.0
    nice location . very clean
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    very clean

    Stayed in November 2021

  • Reviewed: October 22, 2021

    8.0
    Satisfied
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Hated the bed pillows!

    Breakfast was great! Exercise room disappointed! Staff very nice!

    Stayed in October 2021

  • Reviewed: August 23, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Did not get the hot breakfast as expected. The staff told us that the stove was not working.

    Location. The rooms were also nice. Included a refrigerator and microwave.

    Stayed in August 2021

  • Reviewed: July 27, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom sink drained slow and they allowed people to check in at 1am and have them running and jumping off the bed above us, and when we called to let front desk know, they excused them due to them just checking in. They also haven't returned my deposit that was suppose to be returned right after we checked out.

    The place was good as far as cleanliness and attractions. My room was bigger than I thought and overall I liked the upgrades they've done.

    Stayed in July 2021

  • Reviewed: July 25, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was minimal as the oven was not working .

    Stayed in July 2021

  • Reviewed: July 6, 2021

    9.0
    Good but could have been better
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Insufficient items for patrons

    No hot breakfast, grab n go items were insufficient for holiday crowd, hotel seemed full. Staff were at their best and very helpful but clearly hard pressed to meet demand.

    Stayed in July 2021

  • Reviewed: July 4, 2021

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I’m sensitive so air conditioning noise very loud. Upstair and other room noise.

    Clean and good location. Bed and pillow comfortable.

    Stayed in July 2021

Showing 1 - 25

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