7100 Berry Farms Crossing, Franklin, TN 37064, United States of America
#6 of 37 hotels in Franklin
Guests' ChoiceBased on 845 hotel reviews
9.1Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.4
Staff
9.4
Value for money
8.9
Free WiFi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 29, 2024
Tracie
United States of AmericaLack of daily housekeeping when staying 3 nights
Modern, clean
Stayed in April 2024
Reviewed: April 28, 2024
Jenny
United States of AmericaI wish the air conditioner would have been a tad colder.
Beautiful, convenient location. Clean, spacious room. Comfortable bed. Shower was great. Nice coffee machine. Friendly staff.
Stayed in April 2024
Reviewed: April 20, 2024
Tim
United States of AmericaNothing
Clean with outstanding people working there.
Stayed in March 2024
Reviewed: April 19, 2024
Jessica
United States of AmericaWe come here every year and just always seems to be a mix up. One time they didnt have our reservation. This time they had sold out of all of the rooms, even though I already had it booked. So we had to sleep on floors, etc. Kinda crazy!
Its clean, great area, comfortable and clean hotel
Stayed in March 2024
Reviewed: April 15, 2024
Courtney
United States of AmericaNeed more comfortable chairs in lobby for those who get up earlier than others.
Nice area with food and gas close by. Nice scenery and good location.
Stayed in April 2024
Reviewed: April 5, 2024
Kristin
United States of AmericaN/A
This was the nicest HI we have ever seen.
Stayed in March 2024
Reviewed: March 24, 2024
Kristine
United States of AmericaBeautiful and clean
Stayed in March 2024
Reviewed: March 11, 2024
Lee
United States of AmericaNothing! A very nice hotel in a very nice area
Breakfast was good, location was great. A tremendous value
Stayed in March 2024
Reviewed: March 11, 2024
Gordon
United States of AmericaThe only minor issue was the breakfast area was rather small. We did get one of the two unoccupied tables.
The hotel was very nice and in a nice neighborhood.
Stayed in March 2024
Reviewed: March 7, 2024
Dale
United States of AmericaVery clean, modern room
Stayed in March 2024
Reviewed: March 6, 2024
Hicks
United States of AmericaBooking.com confirmation number is different than hotel confirmation number. My name was listed in reverse, Last name as my first name. It took the hotel staff a few minutes to find my reservation.
Convenient location, very clean
Stayed in March 2024
Reviewed: March 4, 2024
Tricicia
United States of AmericaParking is not that great and the breakfast selection needs improvement.
Rooms were clean and quiet. Conveniently located.
Stayed in March 2024
Reviewed: February 28, 2024
Nancy
United States of AmericaVery clean, friendly staff, and good breakfast.
Stayed in February 2024
Reviewed: February 19, 2024
Billy
United States of AmericaBreakfast was all right but could improve 2 different sausages why not have one and bacon and was shot down before 9 on a Sunday breakfast need to be open to 10
Stayed in February 2024
Reviewed: February 6, 2024
Brenda
United States of AmericaThe breakfast was aweful. The eggs were really rubbery.
The hotel was super clean, parking was safe and we enjoyed eating at Tito's.
Stayed in February 2024
Reviewed: January 8, 2024
Robin
United States of AmericaExceptional Experience from top to bottom.
Stayed in January 2024
Reviewed: January 2, 2024
Tammy
United States of AmericaThey ran out of coffee, so one lady didn't get any and my cup was full of coffee grounds. At breakfast, they shouldn't run out of coffee.
The room was spacious for all of us. There was a mirror outside of the bathroom with an outlet so multiple people could get ready at the same time. Front desk lady was very helpful in place to go eat.
Stayed in December 2023
Reviewed: December 21, 2023
Ronald
United States of AmericaNone of the food was hot
good assortment of food to choose from
Stayed in December 2023
Reviewed: December 17, 2023
Emily
United States of AmericaThe water pressure/ shower head could have been better.
The rooms were exceptional! The beds were SOO comfortable!
Stayed in December 2023
Reviewed: December 13, 2023
Jacquelyn
United States of AmericaI think that the comforter on the bed had not been washed leaving me with just a sheet.
Convenience
Stayed in December 2023
Reviewed: December 12, 2023
Vicki
United States of AmericaClean
Stayed in December 2023
Reviewed: November 6, 2023
Carl
United States of AmericaHandicap shower flooded into bathroom floor
Good safe facility
Stayed in November 2023
Reviewed: October 30, 2023
Ashley
United States of AmericaClean, great location, friendly employees
Stayed in October 2023
Reviewed: October 16, 2023
Diane
United States of AmericaBreakfast was not good
Clean, comfortable
Stayed in September 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content