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  5. Reviews of Holiday Inn Express & Suites Franklin - Berry Farms, an IHG Hotel

Reviews of Holiday Inn Express & Suites Franklin - Berry Farms, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

7100 Berry Farms Crossing, Franklin, TN 37064, United States of America

#6 of 36 hotels in Franklin

Guests' Choice

Review Score

Based on 839 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.5

  • Facilities

    9.4

  • Staff

    9.4

  • Value for money

    8.9

  • Free Wifi

    9.3

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: May 13, 2023

    9.0
    quick and easy
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    location

    Stayed in May 2023

  • Reviewed: May 11, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was nothing to not like.

    EVERYTHING!!!!!

    Stayed in April 2023

  • Reviewed: May 9, 2023

    10
    Perfect stay for a girls weekend
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was wonderful. Room was immaculately clean. The location was PERFECT. 10/10

    Stayed in May 2023

  • Reviewed: May 8, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Executive Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    everything. very clean and very friendly people.

    Stayed in May 2023

  • Reviewed: May 5, 2023

    9.0
    Restful stay
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing

    clean and good breakfast

    Stayed in May 2023

  • Reviewed: May 4, 2023

    9.0
    Great!
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 7 nights

    The scrambled eggs at breakfast had the texture of a sponge. The room had a cleaner smell was overwhelming, gave me a headache the first night. Would be nice to have an outdoor space that you could relax because the windows in the room didn't open.

    Everything was clean and new. Staff was friendly and it was conveniently located. Was able to check in and access everything I needed. Liked having a mircowave and a fridge since I was there for work.

    Stayed in May 2023

  • Reviewed: May 3, 2023

    10
    nice location and friendly staff
    • Family with young children
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    very nice staff . nice views

    Stayed in March 2023

  • Reviewed: May 1, 2023

    9.0
    Great place to stay!!!
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The facility was clean and in a good, safe location near the highway. We received top notch service at every interaction with staff from front desk, to housekeeping and breakfast staff. The breakfast was really good.

    Stayed in April 2023

  • Reviewed: April 24, 2023

    10
    It was very enjoyable, pleasant and helpful staff, and conveniently located.
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Some food at breakfast was a little on the cool side.

    very friendly staff and very clean and inviting!

    Stayed in April 2023

  • Reviewed: April 17, 2023

    9.0
    Wonderful
    • Business trip
    • Group
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Love that no lets are allowed. This is great!!!

    Stayed in April 2023

  • Reviewed: April 11, 2023

    8.0
    Good stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool wasn't open

    Clean

    Stayed in April 2023

  • Reviewed: April 8, 2023

    10
    Absolutely Amazing and wish we could have stayed longer!!!!!!
    • Business trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Staff was beyond great!! Incredibly friendly, helpful, and welcoming!! Best hotel experience I have ever had!!!! Breakfast was delicious and hot with a ton of selection!

    Stayed in April 2023

  • Reviewed: March 25, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    clean, friendly staff, breakfast was perfect

    Stayed in March 2023

  • Reviewed: March 24, 2023

    10
    We love this place and we didn’t want to leave!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Absolutely Nothing!

    Everything was great here… All locations should model after this one!

    Stayed in March 2023

  • Reviewed: March 20, 2023

    10
    great stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    no outside seating when it was sunny but loved our stay, sidewalks around the area to walk outside

    breakfast was wonderful , so clean and quiet

    Stayed in March 2023

  • Reviewed: March 20, 2023

    10
    Comfortable and clean
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Smelled a little like cleaners.

    Size, cleanliness, and comfort

    Stayed in March 2023

  • Reviewed: March 20, 2023

    10
    Great place to stay for comfort and a great breakfast!
    • Leisure trip
    • Group
    • Suite with Two Beds - Non-Smoking
    • Stayed 1 night

    We enjoyed the options and the yummy breakfast in the morning before our departure. The only room for opportunity would be for staff to monitor the temperature of some of the items. While everything tasted delicious, the temperature was luke warm-to-cold at best. The biscuits and gravy were delicious but barely warm. The eggs were also on the cold side. For those wanting to use your AARP card for the room discount, if you book through Booking.com, you will not be able to use your card at registration at the hotel.

    The staff was very friendly the minute we walked in the door. We love the soap dispensers in the shower and items available to make our stay easier. We loved the lounge area, and the feel of the hotel was wonderful. The decor and furniture were classy and inviting. Our room was spacious and big enough for 5 adults to move comfortably. The wonderful breakfast before we departed was yummy. We travel a lot as a family, and we even appreciated the larger, more manageable luggage carts.

    Stayed in March 2023

  • Reviewed: March 20, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great from check in to checking out..

    Stayed in March 2023

  • Reviewed: March 20, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    staff is the best ever.

    Stayed in March 2023

  • Reviewed: March 16, 2023

    8.0
    Great place, but some front desk reps are evil & hateful.
    • Leisure trip
    • Family with young children
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I booked two rooms...1 room for two nights 395$ Another to be closer to grandkids for 1 night 238$ over 600$ in rooms We were told the night before by NICE representatives that NO ONE was in 204 (next door or across hall) from 202. We were also told it would be NO PROBLEM with doing this. They both noted the account. But the next morning Saturday March 11th front rep. Did ABSOLUTELY nothing to help. I think her expression of us being an older interracial couple shocked her. She stated someone was in the room and would be staying for days, if so why did 2 reps say it was ok? She was not trying to help. She put us down the hall in 212. My wife asked the cleaning service if anyone is in room204, she stated NO! It's ok we still had a great time...God is good and we were not gonna let that hateful lady ruin it. But really sad we spent over 600$ for rooms and that's the treatment we received. Other two on Friday evening were great! But the hateful lady needs more training

    Everything!!!except...

    Stayed in March 2023

  • Reviewed: March 16, 2023

    9.0
    Everyone was so polite and tentative!!! Makes a nice stay and want to come back!!! Very clean too.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The only thing I could have used was some kind of hook on the inside of the bathroom door to hang my clothes after a shower or bath.

    Breakfast was great! The scrambled eggs get cold fast. Liked the egg wrap with cheese better the next morning!! Great coffee and orange juice too. Thank you for the great breakfast 😊 We enjoyed the variety.

    Stayed in March 2023

  • Reviewed: March 15, 2023

    10
    It was great.
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was fine.

    The breakfast selection was great. Food was very good.

    Stayed in March 2023

  • Reviewed: March 12, 2023

    10
    comfortable stay after a day of driving
    • Leisure trip
    • Couple
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    appeared to be a new property in a very nice area

    Stayed in March 2023

  • Reviewed: March 1, 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice, but a little pricey.

    Stayed in February 2023

  • Reviewed: February 20, 2023

    10
    great and very relaxing
    • Leisure trip
    • Solo traveler
    • Leisure King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    not enough parking in the front

    Great location, beautiful surroundings

    Stayed in January 2023

Showing 76 - 100

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