7100 Berry Farms Crossing, Franklin, TN 37064, United States of America
#6 of 36 hotels in Franklin
Guests' ChoiceBased on 839 hotel reviews
9.1Cleanliness
9.4
Comfort
9.4
Location
9.5
Facilities
9.4
Staff
9.4
Value for money
8.9
Free Wifi
9.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 13, 2023
Steven
United States of Americalocation
Stayed in May 2023
Reviewed: May 11, 2023
Tammy
United States of AmericaThere was nothing to not like.
EVERYTHING!!!!!
Stayed in April 2023
Reviewed: May 9, 2023
Vickilynn
United States of AmericaStaff was wonderful. Room was immaculately clean. The location was PERFECT. 10/10
Stayed in May 2023
Reviewed: May 8, 2023
Megan
United States of Americaeverything. very clean and very friendly people.
Stayed in May 2023
Reviewed: May 5, 2023
Mary
United States of Americanothing
clean and good breakfast
Stayed in May 2023
Reviewed: May 4, 2023
Deanne
United States of AmericaThe scrambled eggs at breakfast had the texture of a sponge. The room had a cleaner smell was overwhelming, gave me a headache the first night. Would be nice to have an outdoor space that you could relax because the windows in the room didn't open.
Everything was clean and new. Staff was friendly and it was conveniently located. Was able to check in and access everything I needed. Liked having a mircowave and a fridge since I was there for work.
Stayed in May 2023
Reviewed: May 3, 2023
Della
United States of Americavery nice staff . nice views
Stayed in March 2023
Reviewed: May 1, 2023
Carlene
United States of AmericaThe facility was clean and in a good, safe location near the highway. We received top notch service at every interaction with staff from front desk, to housekeeping and breakfast staff. The breakfast was really good.
Stayed in April 2023
Reviewed: April 24, 2023
Kenneth
United States of AmericaSome food at breakfast was a little on the cool side.
very friendly staff and very clean and inviting!
Stayed in April 2023
Reviewed: April 17, 2023
Karin
United States of AmericaLove that no lets are allowed. This is great!!!
Stayed in April 2023
Reviewed: April 11, 2023
James
United States of AmericaPool wasn't open
Clean
Stayed in April 2023
Reviewed: April 8, 2023
Amanda
United States of AmericaN/A
Staff was beyond great!! Incredibly friendly, helpful, and welcoming!! Best hotel experience I have ever had!!!! Breakfast was delicious and hot with a ton of selection!
Stayed in April 2023
Reviewed: March 25, 2023
Tim
United States of Americanothing
clean, friendly staff, breakfast was perfect
Stayed in March 2023
Reviewed: March 24, 2023
Michael
United States of AmericaAbsolutely Nothing!
Everything was great here… All locations should model after this one!
Stayed in March 2023
Reviewed: March 20, 2023
Heather
United States of Americano outside seating when it was sunny but loved our stay, sidewalks around the area to walk outside
breakfast was wonderful , so clean and quiet
Stayed in March 2023
Reviewed: March 20, 2023
Barbara
United States of AmericaSmelled a little like cleaners.
Size, cleanliness, and comfort
Stayed in March 2023
Reviewed: March 20, 2023
Kari
United States of AmericaWe enjoyed the options and the yummy breakfast in the morning before our departure. The only room for opportunity would be for staff to monitor the temperature of some of the items. While everything tasted delicious, the temperature was luke warm-to-cold at best. The biscuits and gravy were delicious but barely warm. The eggs were also on the cold side. For those wanting to use your AARP card for the room discount, if you book through Booking.com, you will not be able to use your card at registration at the hotel.
The staff was very friendly the minute we walked in the door. We love the soap dispensers in the shower and items available to make our stay easier. We loved the lounge area, and the feel of the hotel was wonderful. The decor and furniture were classy and inviting. Our room was spacious and big enough for 5 adults to move comfortably. The wonderful breakfast before we departed was yummy. We travel a lot as a family, and we even appreciated the larger, more manageable luggage carts.
Stayed in March 2023
Reviewed: March 20, 2023
Ed
United States of AmericaEverything was great from check in to checking out..
Stayed in March 2023
Reviewed: March 20, 2023
William
United States of Americastaff is the best ever.
Stayed in March 2023
Reviewed: March 16, 2023
Richard
United States of AmericaI booked two rooms...1 room for two nights 395$ Another to be closer to grandkids for 1 night 238$ over 600$ in rooms We were told the night before by NICE representatives that NO ONE was in 204 (next door or across hall) from 202. We were also told it would be NO PROBLEM with doing this. They both noted the account. But the next morning Saturday March 11th front rep. Did ABSOLUTELY nothing to help. I think her expression of us being an older interracial couple shocked her. She stated someone was in the room and would be staying for days, if so why did 2 reps say it was ok? She was not trying to help. She put us down the hall in 212. My wife asked the cleaning service if anyone is in room204, she stated NO! It's ok we still had a great time...God is good and we were not gonna let that hateful lady ruin it. But really sad we spent over 600$ for rooms and that's the treatment we received. Other two on Friday evening were great! But the hateful lady needs more training
Everything!!!except...
Stayed in March 2023
Reviewed: March 16, 2023
Lynn
United States of AmericaThe only thing I could have used was some kind of hook on the inside of the bathroom door to hang my clothes after a shower or bath.
Breakfast was great! The scrambled eggs get cold fast. Liked the egg wrap with cheese better the next morning!! Great coffee and orange juice too. Thank you for the great breakfast 😊 We enjoyed the variety.
Stayed in March 2023
Reviewed: March 15, 2023
Sandra
United States of AmericaEverything was fine.
The breakfast selection was great. Food was very good.
Stayed in March 2023
Reviewed: March 12, 2023
Kim
United States of Americanothing
appeared to be a new property in a very nice area
Stayed in March 2023
Reviewed: March 1, 2023
Lora
United States of AmericaVery nice, but a little pricey.
Stayed in February 2023
Reviewed: February 20, 2023
Kimberly
United States of Americanot enough parking in the front
Great location, beautiful surroundings
Stayed in January 2023
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