19220 Greenwich Way, Mokena, 60448, United States of America
#1 of 2 hotels in Mokena
Guests' ChoiceBased on 178 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
8.7
Facilities
8.2
Staff
8.4
Value for money
7.8
Free Wifi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 29, 2024
Tiffany
United States of AmericaBreakfast options
Clean, location
Stayed in April 2024
Reviewed: April 22, 2024
John
United States of AmericaThe breakfast didn't open until 7:30 on Saturday morning.
Stayed in April 2024
Reviewed: December 28, 2023
Robin
United States of AmericaGenerally room and shared spaces were clean, but somehow housekeeping had left a nasty ponytail hair band hanging in the bathroom shower/tub. Tub could use new grouting.
The breakfast was excellent. Many good choices and a unique (for us) pancake machine that did a good job. Good cereal choices, hot dishes, and the man working breakfast was very friendly. Plenty of seating which doesn't always happen at some hotels. Lots of pillows on the beds, plenty of space for luggage, plenty of parking.
Stayed in December 2023
Reviewed: December 25, 2023
Jim
United States of AmericaThe elevators were down. Doors for the west entrance wouldn’t work. There was some stains on the furniture which was off putting. Microwave did not work. Neighbor was smoking marijuana. One drunk or high guy goofing around in the parking lot pretending to be tough but was kind of funny to see (he ended up staying across the hall from me). Can’t control that and things happen. I would still return.
Overall clean for the most part, beds were comfortable, and nice area.
Stayed in November 2023
Reviewed: December 14, 2023
Roy
United States of AmericaBed was not that comfortable... sag in middle. Don't like the topper. Need light blanket, as the comforter was too hot
Good variety, but needed more fresh fruit
Stayed in December 2023
Reviewed: October 28, 2023
Phil
United States of AmericaStaff quality was spotty.
Stayed in October 2023
Reviewed: October 5, 2023
Julie
United States of AmericaEasy to get to.
The property was very clean, great location.
Stayed in September 2023
Reviewed: September 12, 2023
Raymond
United States of AmericaThe Sunday breakfast did not start until 7:30 which is a little late.
Clean, bright and well equipped rooms. The breakfast was quite good.
Stayed in September 2023
Reviewed: September 12, 2023
Bo
United States of AmericaN/a
Stayed in September 2023
Reviewed: August 18, 2023
Valarie
United States of AmericaOnly thing was one whole day the elevator button on ground floor didn't work, so had to take stairs. No biggie for us but could be a problem for some.
Very nice room, and in a good location. Clean room which is hard to find these days.
Stayed in August 2023
Reviewed: August 16, 2023
Hope
United States of AmericaI tried to check out and no one helped me despite an employee being right at the computer and not saying a word. As someone that works in customer service, a simple “you can place key card here thank you” would have made a difference instead of standing there ignoring me.
Very clean and easy to get to.
Stayed in August 2023
Reviewed: August 10, 2023
Deb
United States of AmericaElevator needed repair. Button on first floor didn't work . Broken on a weekend, being fixed during weekday. Pool closed for day for maintenance.
Staff was always cleaning and making sure food was replenished.
Stayed in August 2023
Reviewed: April 23, 2023
Victor
United States of AmericaI don’t seem to get the points when staying , not sure … even if we don’t use the IHG app ?
Stayed in April 2023
Reviewed: March 31, 2023
Reitz
United States of AmericaNo complaints
I thought everything and everyone was great and very polite. The breakfast was amazing and wouldn't change it.
Stayed in March 2023
Reviewed: February 27, 2023
John
United States of AmericaThe price was a bit on the expensive side. For the amount paid, the expectation of the front should be clean and “cigarette butt free” … not a first good impression.
the location and the amenities of the hotel was great. Customer service at the front was outstanding … upon arriving and coming in the staff acknowledged me and greeted me with a smile.
Stayed in February 2023
Reviewed: November 17, 2022
Stephen
United States of Americacloser to destination/ clean rooms
breakfast was good
Stayed in November 2022
Reviewed: November 14, 2022
Darcy
United States of Americacharges were double which was not right
clean
Stayed in November 2022
Reviewed: October 14, 2022
Earl
United States of AmericaNothing
Good service
Stayed in October 2022
Reviewed: October 10, 2022
Barbara
United States of AmericaI had a handicap room, there was only one desk chair for sitting I requested multiple times for an additional chair (even a simple one from the meeting room) did not get one. The tub had enough handles, but the bottom was very slippery would be better if a mat was used. The beds were very comfortable but very high and difficult to get on and off without my husbands assistant.
that the hotel was newly built under 5 years old. The breakfast had a good selection of choices and tasted very good. The front desk employees were very friendly.
Stayed in September 2022
Reviewed: September 5, 2022
William
United States of AmericaWe were approved for an early checkin. When we arrived at 2pm we were told we couldn’t check in until 3pm. My wife is disabled and we needed that extra time to relax and prepare to go to our event. It was inconvenient. The front desk staff seemed to be distracted and short staffed . The manager did not seem to be around.
The breakfast was good.
Stayed in September 2022
Reviewed: August 7, 2022
Ibrahim
Canadavery poor house keeping
good location in a good serviced area good facilities
Stayed in August 2022
Reviewed: July 28, 2022
Earl
United States of AmericaGood breakfast
Stayed in July 2022
Reviewed: June 25, 2022
Kathleen
United States of Americanothing
clean, modern, safe and great customer service
Stayed in June 2022
Reviewed: April 18, 2022
Lloyd
United States of AmericaUnfortunately, we had people above us who were very loud and disruptive. We had to call several times to complain. Although a staff member called and knocked on their door several times, they continued to be loud through the entire night. It affected all of our sleep. So unfortunate. An additional inconvenience was not being able to hook up our Google speaker and PS4 to the internet. I wish there was a way.
I liked the sofa bed, the room amenities, especially the mini fridge. We had a room with a great view! I also liked the ease of getting the extra things that were needed for our room. I liked the feel of the hotel, and would totally stay at another holiday inn express.
Stayed in April 2022
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