950 West Van Buren Street, Downtown Phoenix, Phoenix, 85007, United States of America
#44 of 132 hotels in Phoenix
Guests' ChoiceBased on 718 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.0
Facilities
8.7
Staff
8.8
Value for money
8.4
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: August 22, 2022
Sara
United States of AmericaPoor parking. Could be better lit.
Comfortable, good breakfast selections.
Stayed in August 2022
Reviewed: August 14, 2022
H
Mexicothe bed linen and pillows smell to sweat the meals are not variated; offer fresh fruit would be good.
.
Stayed in August 2022
Reviewed: August 13, 2022
Elodie
United States of Americanothing to say except that disposal plastic tableware is still used for breakfast. not very environment friendly (too much trash)
everything was great to be honest: the location, the confort, the pool, the breakfast
Stayed in August 2022
Reviewed: August 11, 2022
Blaize
United States of AmericaIt would have been nice if the pool area had umbrellas or some way to provide at least some shade for the pool.
Stayed in August 2022
Reviewed: July 28, 2022
Josefina
United States of AmericaDirty towels and old bed clothes
Great breakfast and location bc it's close to downtown
Stayed in May 2022
Reviewed: July 22, 2022
Areli
United States of AmericaTennis shoe print on toilet seat cover.
Location to concert venue. Newbie
Stayed in June 2022
Reviewed: July 15, 2022
Karim
Francesmall pool
nice
Stayed in July 2022
Reviewed: June 20, 2022
Philip
United Kingdomfriendly staff on arrival
Stayed in June 2022
Reviewed: June 9, 2022
Urbanhero
United States of AmericaI couldn't stay longer.
Nice facility, clean and cozy...Really nice staff. Breakfast was Great!
Stayed in June 2022
Reviewed: May 28, 2022
Gabriela
United States of AmericaThe location was not the best. if we had checked out the area beforehand we probably would not have stayed. we thankfully had a good experience and there wasn’t any disturbances. but the neighborhood was not the best.
The hotel looked new or remodeled. The lobby was very clean and smelled really good inside haha! The staff was also very friendly.
Stayed in May 2022
Reviewed: May 22, 2022
Sarah
IsraelThey did NOT clean the room at all! When we complained- the answer was: “We are not a full service hotel”.
Relatively new hotel. Breakfast was good. Quiet place.
Stayed in May 2022
Reviewed: May 20, 2022
Mercy
United States of AmericaSlippery shower floor...had to lay down towel on shower floor so as to not fall. Not enough fruit at breakfast...no breakfast potatoes
Stayed in May 2022
Reviewed: May 15, 2022
Jose
PanamaComfort bed and pillows. Good breakfast.
Stayed in May 2022
Reviewed: April 27, 2022
Angelica
United States of America.
Excellent Continental Breakfast!
Stayed in April 2022
Reviewed: April 10, 2022
Ashwin
United States of Americain a bad (dangerous) area, nothing around it
new facilities
Stayed in April 2022
Reviewed: March 7, 2022
Ms
United States of AmericaAll the different homeless people that will approach you every time you walked out. My shower was filled with hair.
clean
Stayed in March 2022
Reviewed: February 23, 2022
Dmitrii
United States of AmericaThe ceiling was leaking in room 422. The view out of the window was disturbing. The place around was depressing. But it's not the hotel's fault.)
The hotel is new. Everything was in good condition.
Stayed in February 2022
Reviewed: February 23, 2022
Colleen
CanadaThe hotel is noisy. The noise from other guests travels and the noise from outside is disruptive especially in the morning.
The breakfast selection was limited.
Stayed in February 2022
Reviewed: February 21, 2022
Anet
United States of Americasaw some finger/hand prints on the bed frame and wall
staff was very friendly, very comfortable room, mostly clean just a few areas that needed some more attention, great location
Stayed in February 2022
Reviewed: February 5, 2022
Jessica
United States of AmericaThe elevators were very dirty.
The beds are amazing and the rooms are quiet.
Stayed in December 2021
Reviewed: January 19, 2022
James
United States of Americait was in a rather run down area of town with lots of homeless nearby.
close to the convention center
Stayed in January 2022
Reviewed: January 13, 2022
Ann
United KingdomA small restaurant would have been nice. we only snacked.
friendliness of staff who went out of way to print your maps. Cleanliness & quiet of ground floor room. Comfortable bed. Lived the shower. we didn’t use facilities like pool n gym. we enjoyed the breakfast choice. We enjoyed the walk into the built up area following an online tour.
Stayed in January 2022
Reviewed: January 12, 2022
Marjanne
Germanynot a complaint but we felt that even when they call it downtown, it’s a little far from where it all happens in phoenix
hotel is pretty new and we had a very spacious room
Stayed in January 2022
Reviewed: January 10, 2022
Ian
United KingdomThe cleaning routine seems a little haphazard. My room had not been properly cleaned on my arrival (this was rectified when I pointed it out) and was then only cleaned a second time 5 days later and the day before my departure.
Conveniently located (15 minute walk from the MetroRail station) and reasonably priced hotel close to downtown Phoenix. Staff are friendly and welcoming, the beds are comfortable, and the complementary breakfast is very good.
Stayed in January 2022
Reviewed: January 3, 2022
Ian
United KingdomMy only criticism is that my room had not been properly cleaned prior to my arrival. There was food debris on the carpet (which had clearly not been hoovered) and the shampoo and shower gel dispensers in the bathroom were empty.
Conveniently located (15 min walk from the Metro Rail stop in downtown Phoenix which connects with the airport) on the western edge of the downtown area. Clean and modern building with a westerly view to the hills. Staff were friendly and welcoming and the complementary breakfast had a wide range of options which was great.
Stayed in January 2022
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