Reviews of Holiday Inn Express & Suites Russellville, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
300 East Harrell Drive, Russellville, 72802, United States of America
#5 of 14 hotels in Russellville
Guests' ChoiceReview Score
Based on 56 hotel reviews
8.7Score breakdown
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Cleanliness
9.3
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Comfort
9.1
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Location
9.2
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Facilities
9.0
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Staff
9.1
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Value for money
8.8
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Showing 1 - 25
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Reviewed: April 1, 2024
Kim
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Group
- • King Leisure Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Very clean, very friendly staff
Stayed in March 2024
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Reviewed: March 13, 2024
Chris
United States of America1 review10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Having to leave lol.
The staff was friendly, helpful, patient and just overall amazing. They treated not only my kids well but the kids in the school trip that we accompanied as well. Easily one of the best places ive ever stayed. And i will keep it in mind next time and use the hotel again.
Stayed in March 2024
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Reviewed: December 23, 2023
Zipporah
United States of America6 Reviews1 helpful vote9.0“The stay was great. My family enjoyed our time here.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The location was a bit hard to find.
It was clean, and the breakfast for great for people who don’t eat pork.
Stayed in December 2023
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Reviewed: December 11, 2023
Casey
United States of America1 review10“Great staff, clean rooms and an all around wonderful experience.”- • Leisure trip
- • Family with young children
- • King Suite
- • Stayed 2 nights
- • Submitted from a mobile device
The only complaint I have is the pool was SO COLD. This could be because it was November but I swear my youngest (3 year old) was shivering and his lips were bluish. I had to pull him out because that was a little scary.
Great staff. They were so sweet to my kids and even gave them little prizes from a treasure box. Also the breakfast far exceeded our expectations from the usual continental breakfast. So many options, even for my picky eater. Another wonderful thing about the property was the little shop by the desk had great options that were so reasonably priced. I don’t think I’ve ever seen a snack stand in a hotel that wasn’t outrageously priced, but this one was.
Stayed in November 2023
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Reviewed: August 21, 2023
Autumn
United States of America1 review10“Great!”- • Leisure trip
- • Group
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Coffee had lots of grounds in it
Breakfast was amazing. Good quantity and a lot of options
Stayed in August 2023
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Reviewed: May 28, 2023
Jill
United States of America18 Reviews1 helpful vote10“loved the hotel and it’s location”- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
n/a
everything about the hotel was perfect
Stayed in May 2023
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Reviewed: May 7, 2023
Brittany
United States of America19 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Suite
- • Stayed 1 night
- • Submitted from a mobile device
breakfast was great!
Stayed in May 2023
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Reviewed: March 26, 2023
Tom
United States of America32 Reviews1 helpful vote8.0“Great place to stay”- • Leisure trip
- • Couple
- • King Leisure Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast needs fried potatos..lol
Excellent breakfast, very comfortable bed . It's quiet and the staff is very accommodating friendly
Stayed in December 2022
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Reviewed: March 8, 2023
Jessica
United States of America1 review10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Disability Access
- • Stayed 3 nights
- • Submitted from a mobile device
didn’t change my bedding I stayed 3 nights
very nice staff
Stayed in March 2023
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Reviewed: February 6, 2023
Rebecca
United States of America1 review10Exceptional- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 1 night
- • Submitted from a mobile device
Very clean, smelled good, breakfast was delicious.
Stayed in February 2023
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Reviewed: December 24, 2022
Alvaro
United States of America14 Reviews2 helpful votes10“GREAT”- • Leisure trip
- • Couple
- • Two-Bedroom Suite - Hearing Accessible
- • Stayed 4 nights
- • Submitted from a mobile device
nothing
All
Stayed in November 2022
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Reviewed: July 23, 2022
Marlena
United States of America10 Reviews10“everything was great”- • Leisure trip
- • Couple
- • King Leisure Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
nothing
convenient location
Stayed in June 2022
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Reviewed: July 16, 2022
Bobby
United States of America1 review10“I will be staying there again in the future”- • Leisure trip
- • Solo traveler
- • King Leisure Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I can’t think of anything at the moment
It was great and Jenny at the front was awesome getting our room ready
Stayed in July 2022
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Reviewed: July 13, 2022
Peggy
United States of America12 Reviews10“We enjoyed our stay. Very relaxing”- • Leisure trip
- • Couple
- • King Leisure Room - Non-Smoking
- • Stayed 2 nights
The location is great. We did not use the breakfast bar this stay but we have in the past. The room overall was great.
Stayed in July 2022
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Reviewed: May 16, 2022
Kan
United States of America3 Reviews10“it was nice and peaceful”- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
nothing
nice and clean
Stayed in May 2022
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Reviewed: December 16, 2021
Sheikh
United States of America2 Reviews10“It is a family friendly modern and clean place to stay. We will definitely stay again here!”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
if they can serve fresh baked cookies that would be very nice
Extremely clean and modern
Stayed in December 2021
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Reviewed: November 29, 2021
Terrell
United States of America11 Reviews10Exceptional- • Leisure trip
- • Couple
- • King Room - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Room was new and well appointed. Good location near interstate but far enough away so that we did not hear any noise. Great breakfast compared to other hotel chains we stayed at recently.
Stayed in November 2021
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Reviewed: July 29, 2021
Lisa
United States of America1 review10“Greeted by friendly staff. The room was spacious and very clean. Great amenities. All staff friendly”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Later breakfast for us sleepy heads.
Very friendly staff. Great Breakfast. Cleanliness
Stayed in July 2021
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Reviewed: July 1, 2021
Travis
United States of America1 review8.0Very Good- • Group
- • King Room - Hearing Accessible
- • Stayed 2 nights
- • Submitted from a mobile device
Pool was small.
Stayed in June 2021
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Reviewed: June 9, 2021
Nicholette
United States of America2 Reviews8.0“Nice stop”- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Safe location. Clean facilities. Kind staff.
Stayed in June 2021
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Reviewed: May 24, 2021
Jessicaaaaa95
United States of America2 Reviews10“100% the Best.”- • Solo traveler
- • King Leisure Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No shade in the parking lot! Thats it! Everything else was exceptional especially the staff and the cleanliness!!
Everything! Will be staying again!
Stayed in May 2021
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Reviewed: March 20, 2024
Jessica
United States of America1 review5.0“Booking.com CANCELED MY RESERVATION AND LEFT ME IN THE LURC”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
I did NOT like the fact that I had to stay a a separate hotel than my son's robotics team that was there for state competition. I booked the Sam hotel the team did so I could be available if my 10yr old needed anything and my 8yr old to hang out with his brother and friends on the team. However since booking.com CANCELED MY RESERVATION without my knowledge nor permission I had to run back and forth from another hotel to this property for two days!!!!
I liked the girl at the front desk. She was kind and tried everything she could to apologize for the inconvenience and out right infuriating situation of Booking.com canceling my reservation without me knowing in a hotel I booked weeks prior that immediately gave my room away and became completely booked
Stayed in March 2024
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Reviewed: February 7, 2024
Julie
United States of America1 review1.0“We had to stay somewhere else.”- • Family with young children
- • King Room - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
The young girl working the desk was dismissive and rude when we walked in. She was not helpful and came across snarky when I asked her questions to try and resolve the reservation issue. In my past experience, when there is a reservation issue, the employee conducted themselves with compassion and used customer service as their way of helping resolve the issue without adding frustration to the issue. Booking.com dropped the ball on sending my reservation to the hotel so when we arrived the girl already knew that she wasn’t going to help us as the hotel had no rooms left. She just kept repeating there was no reservation under my name. Didn’t try to explain or help accommodate. On top of that, at the time booking.com called the hotel to confirm there was no reservation, I had already left the hotel to try and find another. I accidentally left my wallet at the desk. The girl knew I left it and didn’t ask booking.com to give me the message when they were on the phone w her and I was on hold w booking.com. She knew better and again showed she was not a good representative of Holiday Inn.
Stayed in February 2024
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Reviewed: July 9, 2022
David
United States of America11 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Toilet too low to the floor and seat didn't fit right and was loose. The beds weren't comfortable. The smell wasn't very pleasant.
The staff was nice and courteous.
Stayed in July 2022
Showing 1 - 25
