That the afternoon clerk gave our original room away and refused to find another accessible room

This was quite an experience, firstly I had booked and confirmed with the hotel an accessible room that when I checked in had been given to someone else, I complained and the next day the manager accepted it was their mistake and upgraded us to an accessible suite. Thant night the room above us flooded and water came into our bathroom through the ceiling where I slipped on the wet floor in our room. Plumbers were called and our room was cleaned up while the leak was fixed and all turned out well.

Stayed in May 2022

I wish breakfast would have had more variety. I was really sad that my TV didn't work. I called the front desk but they couldn't help me. They told me to unplug it and that would solve the problem. It didn't. I still got charged the same amount for my room.

Employees were very friendly.

Stayed in May 2022

The pool area and breakfast.

Stayed in May 2022

It’s some distance from downtown and a 15 minute walk to the trolley public transit.

Good value, clean and comfortable room, inclusive breakfast

Stayed in May 2022

Perhaps being more upfront regarding parking at premises? It was quite a bummer to find out that a parking fee of $20 would be imposed, which i would have used the information to make another assessment on cheaper areas to park at, or at least have made a much better informed decision when choosing the hotel.

The breakfast was amazing and the location was really good, in the center of most hotels (hotel circle) Amenities and shopping mall was nearby so it accompanied the hotel well. Check-in process was smooth and facilitated with very friendly staff

Stayed in April 2022

I liked everything !

Breakfast was good . Having coffee available in the lobby is great ! Front desk employees very nice !

Stayed in May 2022

I loved the room BUT the carpets could use a deep cleaning. My daughter spilled a cup of water when I went to soak it up with a towel the towel was dark brown.

The staff was AMAZING! Since I had booked through a third-party I didn’t get the room originally in the pictures I had seen in the app. When I explained this to the associate at front desk he immediately change my room that was similar to the one I thought I had originally booked. Also the breakfast was amazing - So many different options.

Stayed in May 2022

Not quite enough seating when having breakfast

Breakfast options are excellent.

Stayed in April 2022

n/a

location by airport

Stayed in April 2022

Not suitable for anybody with food allergies if you want the breakfast. I also didn’t like paying 20.00 a night for parking.

Cinnamon rolls were good.

Stayed in March 2022

The beds were hard and uncomfortable. Sometimes the water in the shower never got hot and we had to take a cold shower.

Breakast was great.There was a good variety to choose from. The staff was very nice and accomodating. They were always very friendly.

Stayed in March 2022

First we got a room that wasn't cleaned and the smoke alarm biped :) Then they moved us to a bigger room, which was nicer, although it was weird that the restroom was pretty opened to the room (you couldn't see it, there was a hot tub between) but it was still weird :)

Nice hotel, nice breakfast. Big rooms

Stayed in April 2022

Nothing.

It was nice that breakfast was included. It wasn't the best breakfast I've ever had at a hotel, but it was sufficient. My grandson loved that the pool was heated.

Stayed in April 2022

We got charged for things that weren't in the original reservation and they didn't have our room ready.

The hotel has a great location and it's very nice

Stayed in February 2022

One free beverage.

Location ok but some things were empty when we arrived.

Stayed in April 2022

I would have preferred being able to keep the bathroom door open as I was getting ready for the day--I wanted to listen to the morning new programs,

Adequate breakfast. Ideally located for the people/sites I visited in the San Diego area.

Stayed in March 2022

Bathroom could have been cleaner in room

Breakfast was excellent, atmosphere was great , we arrived a little early than normal check in times and we waited in the lobby but then they came out and said they had a room available

Stayed in March 2022

Well on our last night they could have had the pool heated a bit more. I think the other nights the pool was warmer. Parking was $20.00. I think that price is what all hotels are charging now days.

The free breakfast was okay. It had the automatic pancake maker that my kids loved along with eggs, milk, cereal, some bacon and sausage, cinnamon rolls. I'm not a big breakfast person. The pool was small but heated. Except for the last night the pool seems very cold. The rooms are spacious and comfortable. The room and hotel was clean. We had a good time and the staff there were all very nice, especially the man who helped with breakfast. His name may have been Luis? I liked the coffee and tea service the have throughout the day in the lobby. After a long day out you can help yourself to tea or coffee. They also provide extra plates and plastic forks and spoons if you need them in the lobby. These little extra touches are appreciated. Overall I would stay here again. The front desk person- Reggie who checked us in was nice. He had to deal with a very upset and rude lady before me so I felt bad for him. He was able to placate her which is a skill!

Stayed in March 2022

I liked the location.

Stayed in March 2022

The bed in the accessible room, 101 was super firm. my spouse and I had a hard time getting comfortable. Showering was also challenging. my spouse has sensitive skin, and the last of cool water made it difficult to shower at night as the water was almost scalding hot. and the next morning when I showered… I struggled getting hot water. it was so interesting to navigate. Definitely not ideal for how much we paid.

Loved the breakfast, set up of the accessible room, and the staff.

Stayed in March 2022

One of the beds sheets had a bad odor. I requested that they be changed and it took a few hours to get done.

The food was great and there were great options.

Stayed in March 2022

desk staff not around much, hard to get help if needed

east on/off highway access. good breakfast

Stayed in March 2022

you have to pay parking fee,in the first stay till check out they did not clean the room and refill.good thing i brought my own toiletries.

breakfast,bed,pillow,cleanliness and staff are nice

Stayed in March 2022

The breakfast food is meh, I didn’t like that I had to hunt down clean towels everyday and the housekeeping ladies had an attitude when I asked for them, we were paying good $ to stay we should be given clean towels. The one gentleman that works in housekeeping was really nice and happy to give them to me but the ladies not so much. my room wasn’t ready until 6 pm on the day of check in, that was kinda disappointing after driving 6 hours and just wanting to touch down and check in, we had to go find something to do while we waited so we went to Mission Bay and sat. Pool area could have been a little better maintained. The lounge chairs were kinda dirty and falling apart.

It was very clean, safe and we did get good rest each night we were there. The location is good, 5-10 drive to Zoo and beach. Jacuzzi was nice.

Stayed in March 2022

Roberto was amazing and helpful

Stayed in March 2022