Reviews of Holiday Inn Express & Suites Santa Ana - Orange County, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1600 East First Street, Santa Ana, CA 92701, United States of America
#5 of 25 hotels in Santa Ana
Guests' ChoiceReview Score
Based on 831 hotel reviews
8.0Score breakdown
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Cleanliness
8.5
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Comfort
8.4
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Location
8.0
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Facilities
8.2
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Staff
8.2
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Value for money
8.1
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Free WiFi
8.3
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Reviewed: May 1, 2024
Nora
United States of America4 Reviews1 helpful vote9.0“They dont give you what they offer you.”- • Leisure trip
- • Family with young children
- • Room with Two Beds - Hearing Accessible - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I pay for 2 bed in Booking.com they only give me one bed. Fromt desk said it was a King size and was actually a Queen size
Very clean Hotel
Stayed in April 2024
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Reviewed: April 20, 2024
Sharon
United States of America4 Reviews9.0“I would definitely go back. The staff was great, the food was great, the room was great.”- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
just a little smell when you enter the room but it goes away with the a/c. it was quick and temp
great staff. great value,
Stayed in April 2024
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Reviewed: April 6, 2024
Elizabeth
United Kingdom9 Reviews4 helpful votes9.0“A comfortable stay”- • Leisure trip
- • Travelers with friends
- • Standard Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
We did have an issue when we checked out, that even though the person on reception said it was all paid for in advance so there was nothing to pay, about 5 minutes later as we were about to drive away, we got a banking notification to say there had been another charge for the full amount. I went back in and was told they would sort it, which they did, but this did make the experience a little more stressful than we needed, especially as we were leaving super early for the airport.
This was just what we wanted, the room was a good size, clean and the beds were really comfortable. We stayed here to go to Disneyland, which was a little further out, but we got a great deal and was only a 15 minute drive. The breakfast was a real bonus, the selection was good and we were able to take some bagels out for a quick breakfast on the go. Would recommend
Stayed in April 2024
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Reviewed: March 29, 2024
Daniel
Mexico3 Reviews9.0“Great hotel for the price!”- • Leisure trip
- • Couple
- • King Leisure Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Room layout and having a tub.
Staff is amazing. Location is great if you need to be in Santa Ana. Beds are perfect and clean. No strange noises at night. Great shower with plenty of pressure and hot water.
Stayed in March 2024
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Reviewed: March 27, 2024
Francis
United States of America1 review9.0“Very comfortable”- • Leisure trip
- • Group
- • Standard Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast
Very convenient
Stayed in March 2024
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Reviewed: March 8, 2024
Rochelle
New Zealand2 Reviews7.0“If we hadn’t been overcharged I’d be feeling much more positive about this stay.”- • Leisure trip
- • Couple
- • King Leisure Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
We have been overcharged and still waiting for a response from the hotel. Breakfast was very average.
Clean and tidy. Nothing flashy, but perfectly suitable for an overnight stay.
Stayed in March 2024
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Reviewed: March 3, 2024
Abdel
United States of America2 Reviews8.0“overall, the facility is good; the staff are helpful; I was surprised at the maid service”- • Leisure trip
- • Couple
- • Room with Two Beds - Hearing Accessible - Non-Smoking
- • Stayed 5 nights
the cleaning of the room was not performed during my entire stay
good; the varieties made it appealing
Stayed in March 2024
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Reviewed: February 27, 2024
Anthony
United States of America2 Reviews9.0“I liked it.”- • Leisure trip
- • Solo traveler
- • King Leisure Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Breakfast. Really delicious breakfast
Stayed in February 2024
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Reviewed: February 27, 2024
Sumit
India21 Reviews3 helpful votes9.0Wonderful- • Business trip
- • Solo traveler
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Bit noisy, windows not well sound proofread Else can't complain for anything
Very clean room Very cozy bed Nice bright lighting Good toiletries Good breakfast Beautiful mountain view from large gladden window 😍
Stayed in February 2024
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Reviewed: February 23, 2024
Alberto
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
The rooms were spacious and beds were super comfortable!!
Stayed in February 2024
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Reviewed: February 18, 2024
Sanchez
United States of America3 Reviews8.0“Comfortable stay, and will book again”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Parking lot was busy and full.
Very clean, breakfast was great and filling. Lots of options and hot delicious food. And amazing coffee and tea
Stayed in February 2024
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Reviewed: February 14, 2024
Jianjie
United States of America53 Reviews21 helpful votes9.0“Good hotel to stay”- • Business trip
- • Solo traveler
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
A bed sheet was left on the floor in front of my room from night to day. Don't know what happened, it looked not tidy.
Nice hotel, quiet and friendly
Stayed in February 2024
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Reviewed: February 12, 2024
Toni
United States of America1 review8.0Very Good- • Family with young children
- • King Leisure Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Evening staff are NOT too good i called for a roll of toilet tissue and an hour and a 1/2 later. It still had not arrived so I called the front desk and said forget it. I will come down in the morning To get it from the morning staff and I use kleenex for right now.
Quiet
Stayed in February 2024
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Reviewed: February 5, 2024
Chilan
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Group
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Some of breakfast items like hash potatoes is too dry
Stayed in December 2023
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Reviewed: February 1, 2024
Valerie
Austria1 review1 helpful vote8.0“In general I can imagine that I will come again next year.”- • Business trip
- • Couple
- • Room with Two Beds - Hearing Accessible - Non-Smoking
- • Stayed 4 nights
Breakfast was typical American. I have a lever disease and can't eat that poisoned artificial food people enjoy in the US in general without running into problems, but they offered bananas, I could eat. Of course they don't use modern 1st world windows anywhere in the US, so I could hear the highway, but it was not a problem, as I was very tired anyway and slept well in the comfortable clean bed. The US likes to produce mountains of plastic and paper trash, so it was no surprise that they only offered paper dishes & cups and plastic flatware - nothing for young generations or kids that wanna save the planet for future generations.
The bed was very comfortable, and clean. The room and bathroom was relatively clean for the US, the people cleaning it did a great job. The hotel is close to the highway and you're super fast at Disneyland or the Convention Center, without having to pay the prices close to that places. I liked that they had filtered hot water in the lobby, so you could get a proper tea at all time (I travel with my own organic tea and did not try their offer)
Stayed in January 2024
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Reviewed: January 26, 2024
Ricardo
United States of America1 review8.0“Very good”- • Leisure trip
- • Couple
- • King Leisure Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Very good
Stayed in January 2024
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Reviewed: January 17, 2024
Ray
United States of America1 review8.0“Will book again.”- • Leisure trip
- • Couple
- • Room with Two Beds - Hearing Accessible - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
Good location, clean room, service and breakfast was very good.
Stayed in January 2024
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Reviewed: December 27, 2023
Vanessa
United States of America4 Reviews8.0Very Good- • Business trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast was good and healthy
Stayed in December 2023
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Reviewed: November 28, 2023
Kha
United States of America9 Reviews9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
very few luggage carts
clean
Stayed in November 2023
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Reviewed: November 3, 2023
Coralyn
United States of America17 Reviews1 helpful vote7.0“Convientent”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Lots of ambient noise like traffic and things.
Clean, large rooms, nice views…
Stayed in November 2023
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Reviewed: October 23, 2023
Garcia
United States of America5 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The room smelled like cigarettes, and it didn't smell clean. The bathtub had hair. Didnt like the Location.
Staff was friendly and helpful.
Stayed in October 2023
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Reviewed: October 21, 2023
Maria
United States of America10 Reviews7.0Good- • Couple
- • One-Bedroom Suite - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Wish they were in a safer neighborhood . Housekeeping took away my personal bath towel by mistake . I reported to front desk and til now they haven’t shipped to my address.
Room was big
Stayed in October 2023
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Reviewed: October 14, 2023
Bobby
United States of America8 Reviews1 helpful vote8.0“It was close to our destination.”- • Family with young children
- • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
People outside the hotel were not very nice.
People were very nice
Stayed in September 2023
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Reviewed: October 8, 2023
Charlie
United States of America5 Reviews7.0“Overall super solid”- • Leisure trip
- • Couple
- • Room with Two Beds - Hearing Accessible - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
We had a hard time getting help, needed a refill in body wash never got it, had to wait a long time to get pillow cases.
Location was awesome, staff were friendly, breakfast was good, everything was very clean!
Stayed in October 2023
