Price

Clean

Stayed in April 2024

Breakfast was late and not good 😐

Location and clean.

Stayed in August 2023

They didn't clean my room

Breakfast

Stayed in September 2023

The shower has hardly any water pressure and no grip on the tub floor which made for a very slippery shower. Also there is no where to hang your towel in the bathroom while showering. Also I understand the importance of sealing the parking lot but it would have been appreciated if the front desk would have warned us about it being done and the workers blocked me in and then got upset when I asked them to move so I could get out

The updates are nice, the new TVs are awesome and the blackout curtains are divine

Stayed in June 2023

House keeping didn't understand any English. There was no clock or phones in the room.

The room was clean. Loved the vanity mirror in the bathroom.

Stayed in June 2023

Juice machine was out of orderthe3 days were there

Location was perfect for us breakfast was ok

Stayed in May 2023

hallway lacked ventilation, outside card operated door failed to work with room card

Stayed in April 2023

What I didn't like was the fact that they were under renovation/remodel and there was no facilities open for use. I was only told that the pool was closed and that was 3 days before the visit

The breakfast was decent and the location was great I wanted to be in St Charles

Stayed in February 2023

parking, side door lock didn’t work, key card to room demagnetized, tub faucet was loose, tub needed to be refinished, shortage of clean towels, walls seemed to be thin because you could easily hear others,

location, hot breakfast, the breakfast staff and front desk staff, bed comfort and bedding, indoor pool and pool hours, coffee was very good

Stayed in December 2022

I booked at 11:45 pm due to unforeseen circumstances. I got there at 12 am. They are renovating so things were a bit of a mess. Im not faulting that. The front sliding door was wide open, apparently broken. The second door was fine. When I got in there was no one at the front desk. There was a note to call. I called for 25 minutes. I ended up walking around with no one in sight and I kept thinking what a security issue it was to have no one watching the front desk. Finally at 12:25 am the guy came out and said he was doing laundry. I get that midnight isn't a busy time and there are othet things that need to be done, but that is a major security issue and very frustrating as the customer, especially for almost $140. The only reason I didn't leave is because I had already paid through Booking.

The room waa clean and comfortable, breakfast was good.

Stayed in December 2022

The room that we booked was not available at checkin so we asked for a different room because we were on a time schedule. We were accommodated with a lesser room but we were not told until checkout that the hotel could not refund us for the difference in room rates.

Location was good. Breakfast met expectations but staff were overwhelmed by the number of guests to be served and many had to wait for food.

Stayed in August 2022

The parking lot was not well lit and the entrance was hard to find if you're not familiar. The water pressure in the shower was non-existent and did not stay hot for more than 5 minutes. Our bathroom door did not close. It would have been nice to know to that there were train tracks directly behind the hotel and that trains did go by several times at night - I could have asked for a room on the other side of the hotel had I known.

The hotel was clean and staff was friendly.

Stayed in August 2022

I arrived at 6pm to check in and there was a sign in the desk telling me to pick up the phone. Both front desk attendants were up in a room, and I could see them on the balcony from the front desk. Waited 10 more minutes while they were doing who knows what. Then, the bathroom smells like mold, and there was no bag for the ice container.

AC in rooms, comfortable bed.

Stayed in July 2022

I liked the Keurig coffee machine in the room. All the other coffee machines in hotels do not make good coffee or the coffee packages aren’t very good

Stayed in July 2022

had trouble with door to pool , but staff was nice and assisted with the problem.

breakfast was quite good; clean, nice breakfast area with good selection of food.

Stayed in April 2022

Great location and the staff was friendly

Stayed in April 2022

Stuff on the floor Breakfast ok

Stayed in April 2022

it needs some updates in the room and a bigger tv

The cleanliness

Stayed in January 2022

Had no USB ports to charge phones. Need to update this.

Breakfast good was close to train

Stayed in December 2021

We were given a room on the second floor just above the pool. Our room’s only window was to the INSIDE of the pool are. Talk about claustrophobic! Really?! We could not see outside at all! That’s fine if you tell a guest they have no window to the outside. But we paid the same price as guests WITH windows. Out room was also missing a lamp, hair dryer and phone. It was weird. It was like we were given some leftover room.

The grounds are nice. The location was handy. The staff was very friendly.

Stayed in December 2021

Honestly, I can't think of anything.

Such friendly and helpful staff! And the breakfast was excellent as well.

Stayed in November 2021

Room right next to lobby. Very noisy even at 2:00 am

Stayed in September 2021

I’ve stayed in plenty of hotels and I know there is noise from other rooms. But the floors in between the floors are not very sound proof. Couldn’t hear the Tv through the walls next door like some hotels but the people above us let their kids run a muck and sound like they were wrestling and jumping and running from 7pm till 11 pm. The sound was so amplified it was hard to sleep. Hardly seen any staff at the front desk and waited awhile at check in for someone to come from behind the patrician wall to check me in.

Rooms were very nice and clean, bed was comfortable. Loved the shampoo, conditioner and soap dispensers in the shower. Breakfast was very good and lots of options.

Stayed in June 2021

The fridge in our room smelled like something died in it. We had to close it immediately.

Staff was nice. Breakfast was good

Stayed in July 2021