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  5. Reviews of Holiday Inn Express Hotel & Suites Terrell, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Terrell, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

300 Tanger Drive, Terrell, TX 75160, United States of America

#7 of 10 hotels in Terrell

Guests' Choice

Review Score

Based on 143 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.9

  • Location

    8.2

  • Facilities

    7.5

  • Staff

    8.2

  • Value for money

    7.1

  • Free WiFi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 31, 2024

    8.0
    Very Good
    • Business trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No coffee maker

    Stayed in March 2024

  • Reviewed: January 19, 2024

    8.0
    We move to different places for work. This time we drove from Las Vegas to Jacksonville, Fl.
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and friendly

    Stayed in December 2023

  • Reviewed: January 9, 2024

    7.0
    Quiet and convenient location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed squeaked. Vanity in bathroom was very high- it was uncomfortable to use.

    Quiet and convenient location. Lobby was well organized and comfortable.

    Stayed in January 2024

  • Reviewed: December 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Hearing Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed bowed in the middle so mad it difficult to get out of it. The facility had an odor to it

    The staff was excellent and very friendly.

    Stayed in December 2023

  • Reviewed: October 4, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The jacuzzi wasn't working. And was noisy people talking in the hallway..

    I liked the breakfast was good.

    Stayed in September 2023

  • Reviewed: September 17, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • King Room - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This particular location is strange. Not HI's fault but city planners did terrible job of street/area access here.

    We always use holiday inn wxpress when possible. Rooms are a good size and clean. Dependable.

    Stayed in September 2023

  • Reviewed: September 16, 2023

    7.0
    Peaceful night
    • Leisure trip
    • Couple
    • King Room with Jacuzzi - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was closed

    Clean friendly staff peaceful

    Stayed in August 2023

  • Reviewed: May 11, 2023

    6.0
    It was fine.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    We had three women in our room - there for a Canton trip, so I imagine you often have the same situation every month. But the only surface adjacent to the beds was the center bedside table and lamp. So the folks sleeping on the outside side of the bed didn't have any place to put their phones, their glasses, or any lamp to read by. This is not unique - lots of hotel room are configured similarly. But a lot of hotels may not see a regular monthly influx of rooms taken by groups of folks = 2 people to a bed. Just something to think about?

    Breakfast was fine.

    Stayed in April 2023

  • Reviewed: May 1, 2023

    6.0
    super disappointed
    • Leisure trip
    • Couple
    • King Room with Jacuzzi - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    we chose the property because of the indoor pool and hot tub the pool and hot tub was out of order the price was still almost 200. this should have been on the website that the pool and hot tub were out of order!!

    the room was nice, the bed was very comfortable, the jacuzzi tub was wonderful

    Stayed in April 2023

  • Reviewed: March 18, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was very bad and they were out of coffee. The pool was broken and boarded up.

    The room and bathroom was very spacious!

    Stayed in March 2023

  • Reviewed: March 6, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel was a little pricey needs updated elevator needs work

    Great location friendly staff

    Stayed in March 2023

  • Reviewed: February 27, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is very old, the furniture is old , the carpet is old and needs to be updated.

    Stayed in February 2023

  • Reviewed: February 15, 2023

    6.0
    It was ok
    • Leisure trip
    • Couple
    • King Room with Jacuzzi - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bathtub was much smaller than others I've stayed in, food had no flavor.

    Breakfast was bland, no flavor except the pancakes, they were good. Staff was nice. Cops patrolled the parking lot regularly

    Stayed in January 2023

  • Reviewed: November 14, 2022

    7.0
    closest hotel to Terrill Factory outlets
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    pool closed; pathetic breakfast

    close to factory outlets

    Stayed in November 2022

  • Reviewed: September 8, 2022

    8.0
    great location but overpriced.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    the hotel is priced like a 4 star but the facilities are older like a 2 star hotel. The hotel looked nice in lobby and breakfast area but the room felt older. it needs some updating.

    the location was great and easy to access.

    Stayed in September 2022

  • Reviewed: September 7, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Jacuzzi - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We didn't notice it at first but the box spring on the bed was broken. We couldn't figure out why our backs hurt when we got up in the morning and found that the box spring looked off. Upon a closer look we could tell it was broken. We said something at check out and it wasn't addressed not even an apology or we will check it out. This was very disappointing.

    The staff was great and easy to work with. Even helped get an early check in. The room was large and roomy which was the first thing we noticed and didn't feel as though we where on top of eachother. It was great.

    Stayed in September 2022

  • Reviewed: August 16, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the pool was closed.

    the location was great.

    Stayed in August 2022

  • Reviewed: July 22, 2022

    6.0
    Not our worst vacation. Definitely not the best
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    One of our beds was broken. It was completely lean to the side

    The location was

    Stayed in June 2022

  • Reviewed: July 4, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was not working the entire weekend No face towels the entire weekend

    The breakfast was great The beds were comfortable

    Stayed in July 2022

  • Reviewed: June 10, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Change your check in time . I know people have to check out at 11;00 but I feel as soon as a room is ready they should let the front desk know so people could check in for the above reason. Also it you are giving a free breakfast , they should serve that up to 10:30 if people have to check out by 11.00. We checked out at 10:00 and was told breakfast stop at 9:30. I was not happy about this. Because of that we had to go to Ihop next door.

    I was not happy that you have a check in at 3:00 I needed to get ready for a wedding that was to start at 2:00pm thankfully your staff was very helpful by calling maid service to see if a room was ready at 2;30 for us to get ready. we just made it to the wedding by 1:50pm the wedding was starting at 2:00 pm like I said . we are the grandparents of the groom. It wouldn't have looked very nice for us not to make. So thanks to your staff for saving the day for us.

    Stayed in June 2022

  • Reviewed: March 7, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was clean but smelled very flowery, like they used a lot of air freshener. It was quite overwhelming. We always bring a fan with us so we got that going as well as the ac to dissipate the smell.

    Location was great. Room was clean and met my expectations.

    Stayed in March 2022

  • Reviewed: January 3, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Carpet needed cleaning, sour smell in room.

    Stayed in December 2021

  • Reviewed: October 31, 2021

    8.0
    Good
    • Leisure trip
    • Couple
    • King Room with Jacuzzi - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    no problem

    Having a whirlpool bath in the bedroom was the best. It was definitely needed after walking all day. The breakfast was better than most hotels

    Stayed in October 2021

  • Reviewed: August 10, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Jacuzzi - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was fine

    Good Location

    Stayed in August 2021

Showing 1 - 25

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