There was a weird smell in our hallway

We enjoyed the pools and the cleanliness of the overall hotel!

Stayed in May 2024

Not enough seating in the pool area for adults to watch the kids. The breakfast was low or out of food when I went there and I tried at 2 different times. There are many many kids there so you hear lots of running at all times

Location is great. Has a few pools for the kids to play in. Has a K-cup machine in the room that is nice so you dont need to get dressed to get coffee. Beds very comfortable. Front desk lady was amazing.

Stayed in April 2024

cold coffee at the breakfast bar

Clean and spacious room. Swimming pool and hot tub were amazing.

Stayed in April 2024

Unfortunately the booking system at the hotel and crashed so the staff was having a difficult time in assigning rooms. Not the staffs fault and they were doing their best with the adversity they faced. The first room we were assigned had a loud fan motor running sound which we declined to stay in. The 2nd attempt we were assigned a room where someone was already staying in. On the third room attempt we finally succeeded and had a very nice room.

Breakfast was good and the location was also good. The hotel was also quiet. Very Pet friendly however they need pet waste stations out front.

Stayed in April 2024

Was noisy but that is pretty much expected with it being the weekend with lots of small children. Scrambled eggs were cold the second morning.

The cleanliness of our room. Bed was comfortable. We were able to use the party room for our family to be together to eat and play cards.

Stayed in March 2024

The front desk person was absolutely amazing and so helpful and friendly! wish I could give you her name!

Stayed in March 2024

Location, clean, friendly staff!

Stayed in February 2024

Nothing

Huge room. Comfortable beds. Extra sofa bed. Great workout room. Nice continental breakfast, too. Easy location next to the interstate.

Stayed in December 2023

Icy parking lot and sidewalks.

Clean, friendly, roomy suite

Stayed in December 2023

Their is nothing not to like, everyone and thing was very good.

The staff was very nice and helpful.

Stayed in December 2023

The front desk person not that friendly

Comfortable room, good breakfast

Stayed in November 2023

Need additional staff to help in the breakfast area. The one lady did her best but she was overwhelmed trying to keep the place picked up and refilling the food.

Water Park area and room was nice.

Stayed in November 2023

It's the nicest hotel so far, and I've been to about 20 different hotels of different brands over the last 5 weeks. Very clean, very friendly and very well thought through. For example remotes were in nice solid plastic bags to avoid dirt build up and germs. A nice handwritten note from a person who prepared the room for us left on the table. Someone there really cares and continues to think about how to improve guests' experience. Very nice and helpful breakfast concierge. Thank you.

Stayed in September 2023

It had a good variety for a simple breakfast.

Stayed in September 2023

Location was a bit out from town.

Clean. Nice rooms and great waterslide and pool area.

Stayed in July 2023

Just that whenever we had 4 people stay we always got only 3 towels and that was pretty much about it .

Love the room love the price and the stay was exceptionally well had a very nice breakfast as well.

Stayed in July 2023

I was not able to get a copy of the receipt from the front desk clerk either upon arrival or check out which I thought was strange and usually is part of the customer service that you receive while staying at the hotel? I could use one of those receipts now but was told I had to get it thru my booking website booking.com which they said it had to be done thru the hotel? If someone could send me one to sjohnson@werner.com that would be much appreciated as we stayed on Saturday 6/24 and checked out on Sunday 6/25 under Scott E Johnson room #129 I believe. $30 refundable fee is a bit steep too and hopefully my credit card didn't get charged to make sure you abide by all of the rules implied by the hotel especially the pool area in which that was done with no problem. Thanks

I like the hotel is adjacent to the Interstate easy on and off access which was a factor in our decision making along with parking lot being large enough to park a boat on our way back from Canada. Thanks

Stayed in June 2023

NA

very clean, staff was very nice

Stayed in June 2023

Really enjoyed the pool. Didn't get a chance to check out the breakfast. Beds were comfy and the location was good for us.

Stayed in June 2023

I have no complaints whatsoever

Amazing stuff love how clean the rooms Are. And love How Comfy the beds are

Stayed in May 2023

I don't like that every time I stay there. I oversleep because I'm too comfortable.

The staff was amazing every time I have been there super friendly super helpful

Stayed in May 2023

The breakfast was fine, not the best we've had. It would be nice to have a little more seating available in the public spaces, such as the breakfast area and the pool. We had a hard time finding a place to sit when we used those areas because there weren't enough tables/chairs.

The staff was great! Very helpful and friendly. The hotel was clean and attractive and the parking was good.

Stayed in May 2023

There wasn't many chairs or tables available in the pool area. There was maybe 4 tables each with about 4 chairs. This is definitely not enough. Many families had to pile their stuff in corners or along the walls.

The kids loved the pool area. The staff was friendly and eager to help with anything we needed assistance with. The morning breakfast was good and available for a good amount of time.

Stayed in April 2023

The hotel is clean and maintained. The staff was friendly and helpful.

Stayed in April 2023