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  5. Reviews of Holiday Inn Express & Suites - Wilmington West - Medical Park, an IHG Hotel

Reviews of Holiday Inn Express & Suites - Wilmington West - Medical Park, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

839 Medical Center Drive, Wilmington, NC 28401, United States of America

#22 of 81 hotels in Wilmington

Guests' Choice

Review Score

Based on 855 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.6

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    8.3

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 20, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The chlorine level was too high made it hard to enjoy the pool I just sat and watched my daughter and eyes burning and feeling sick. We found leftover stuff from someone else in our room so maybe a better walk through with cleaning.

    The staff and people were nice the breakfast area they tried to have different options for everyone

    Stayed in April 2024

  • Reviewed: April 15, 2024

    9.0
    Nothing like a good quiet nights sleep!
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The exhaust fan in our bathroom did not work but other than that everything was good.

    All the staff were very friendly. The breakfast buffet was a notch above other hotel buffets. It was conveniently located to everywhere we needed to be. Comfortable bedding, spacious and quiet room.

    Stayed in April 2024

  • Reviewed: March 24, 2024

    8.0
    This is a comfortable hotel in a good location in Wilmington.
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 2 nights

    The light at the night table was not working, which was annoying.

    The bed was comfortable. The room was spacious and clean. The breakfasts were good.

    Stayed in February 2024

  • Reviewed: March 14, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There was some kind of construction or something on the floor, so that particular day I didn't sleep too well

    Very clean. Had only a small amount of carpet in the room. And had BLACKOUT blinds

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    Very nice, good staff, nice rooms, all needs met. Will use again.
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 2 nights

    The noise level was my only complaint. We were on the second floor, so people above were loud walking and water running at 6 am. Noise in halls were still active and disturbing after 10 at night.

    Very good, lots of choices. Staff lady was efficient and obscure(not in anyone’s way).

    Stayed in February 2024

  • Reviewed: February 19, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    I had to leave early due to family emergency

    Fire pit and friendliness of the staff

    Stayed in February 2024

  • Reviewed: December 11, 2023

    9.0
    Pleasant and clean.
    • Leisure trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I reserved a King size bed but received two Queens and they were un able to accommodate.

    Clean with a warm atmosphere.

    Stayed in November 2023

  • Reviewed: November 13, 2023

    7.0
    It was okay. Not worth the money we paid.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room smelled funny and the floors were extremely sticky. We couldn’t take our socks and shoes off walking around in our room.

    Bed and shower were great! Loved the dove products. Staff was friendly and helpful.

    Stayed in November 2023

  • Reviewed: November 1, 2023

    9.0
    The staff was pleasant and the rooms were clean. Breakfast was very good and there was something different to try each d
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    N/a

    I liked the modern design, decor, and the bathroom was spacious. We also enjoyed the indoor pool.

    Stayed in October 2023

  • Reviewed: September 23, 2023

    9.0
    Great stay
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The room was really clean and spacious. My kids enjoyed the breakfast. The staff was friendly when checking in. I would definitely stay here again.

    Stayed in August 2023

  • Reviewed: September 16, 2023

    7.0
    I probably won’t stay there again if I was in town.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cockroaches in my room, 3 dead when I opened the door. Found 2 live ones in the morning. One on desk and the other in bathroom.

    Easy to get to

    Stayed in September 2023

  • Reviewed: July 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    No extra towels were available. The pool was very small and loaded with chlorine burnt eyes. Location is in weird place and hard to get to

    cleanliness and very nice

    Stayed in July 2023

  • Reviewed: July 18, 2023

    7.0
    Slightly above average
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    More variety

    Breakfast was average. Wish there was a waffle machine.

    Stayed in July 2023

  • Reviewed: July 15, 2023

    8.0
    Great stay, clean and comfortable. Happy hour with Donavan silection off music was our highlight.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Lack of cleaning of the Roos during your stay. We stayed there for 4nights and they did not clean room even when we asked them to clean the room. Towels and carnage outside the rooms are only picked up daily. Hampers for garbage and towels at each floor can help. Shelving for clean towels access at each floor can also help

    The rooms are hd size including the showers. Updated. They had free happy hour and Donavan played great music. Staff were friendly. Breakfast was good . Donovan’s music was the highlight. We wished he was able to play it also at the Patio

    Stayed in July 2023

  • Reviewed: July 5, 2023

    8.0
    Good place to be.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It’s not that I didn’t like something but due to the fact that they lack of staff, our room was never redone during our stay. We’re not mad about it as we understand the struggle but yes definitely need some improvement here. Also another thing we found pretty annoying we’re the kids on our floor making noise and running around till midnight. But that’s the parents fault. I understand the hotel can’t control everything late night.

    What I liked the most was the position and the staff. All very friendly. Breakfast was not bad but if you arrive late you have to wait for the girls to refurnish a bit. Just a bit of patience and you’ll be fine. Parking space is really good.

    Stayed in July 2023

  • Reviewed: July 1, 2023

    7.0
    Probably would stay there again
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    The noise level from outside traffic could be heard all night. Also the noise from other room was heard most of the night. Someone walking hard from the room above until about 1 am. then someone slamming their door at 3 am that lasted until about 5 am.

    Good location to other business. Great breakfast available.

    Stayed in June 2023

  • Reviewed: June 26, 2023

    8.0
    Other than having to wait for our room, in general the stay was good.
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Roll in Shower - Non-Smoking
    • Stayed 2 nights

    We had to wait approximately 45 mins to get into the room we reserved.

    Breakfast and location was good.

    Stayed in June 2023

  • Reviewed: June 26, 2023

    9.0
    Great
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No outside pool

    Very nice room, good gym, great breakfast

    Stayed in June 2023

  • Reviewed: June 19, 2023

    7.0
    It was a decent stay.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was way too much chlorine in the pool. I was scared to get in it for fear of burning my skin. Behind the bed had lots of hairs and dust, I didn’t report this to the front desk as I felt like housekeeping would continue not cleaning the way they should. The sink area had not been wiped down properly or the little table next to the bed. Although these were issues while staying, the room was decent and breakfast the first day was really good.

    Loved breakfast that first night. The shower was pretty large. Lobby was really clean. Parking wasn’t bad at all. The lighting in the room was pretty cool also. The room looked updated and I was HAPPY with that.

    Stayed in June 2023

  • Reviewed: June 8, 2023

    8.0
    Very good stay in spite of the noise
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Walls were thin rooms so noise was a problem

    Breakfast was okay

    Stayed in May 2023

  • Reviewed: May 28, 2023

    9.0
    the night we checked in had a social mixer, I really appreciated that.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    ease of access

    Stayed in May 2023

  • Reviewed: April 17, 2023

    7.0
    the staff went above and beyond and in the end the trip was worth my stay I will return
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    it was really hard checking in due to third party canceling my reservations for no reason after they sent me a confirmation email, the staff couldn’t find my reservation and the process was irritating

    pleasant clean and welcoming

    Stayed in April 2023

  • Reviewed: April 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool was too cold to get in. Our bathroom door wouldnt stay open.

    Food was good and had a nice variety

    Stayed in March 2023

  • Reviewed: April 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    There were small pieces of food around the bed frame when we arrived. With a baby that just started crawling... Everything goes in his mouth.

    Quiet place with convenient location. Cleanliness of the public areas was very good. Got stay over service without having to request it and then when we did need something we got it.

    Stayed in April 2023

Showing 1 - 25

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