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  5. Reviews of Holiday Inn Express West Los Angeles, an IHG Hotel

Reviews of Holiday Inn Express West Los Angeles, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11250 Santa Monica Boulevard, Los Angeles, CA 90025, United States of America

#108 of 387 hotels in Los Angeles

Guests' Choice

Review Score

Based on 505 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.0

  • Facilities

    8.3

  • Staff

    9.1

  • Value for money

    7.9

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 15, 2024

    8.0
    Nice, clean, convenient hotel with great breakfasts. Ask for a room away from the main road.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy if you have a room at the front and traffic is pretty bad in the rush hours.

    Nice clean hotel in convenient location. Nice breakfasts!!

    Stayed in April 2024

  • Reviewed: April 7, 2024

    9.0
    It was super clean and people were very nice. Parking is underground and theee is only 1 elevator in the whole building
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Really close to the highway. Like really close. Only one elevator for both garage and hotel.

    Very clean and well lit

    Stayed in March 2024

  • Reviewed: February 10, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Road noise; better to use non disposable cutlery in dining area- plastic doesn't work and is polluting

    Good staff anreasinale room

    Stayed in February 2024

  • Reviewed: January 28, 2024

    8.0
    Maya was very helpful, kind and always smiling 😊
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was perfect for our needs.

    Stayed in January 2024

  • Reviewed: January 13, 2024

    8.0
    Overall it was great love their hot breakfast!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Getting there we missed the entrance a couple of times 😂

    Comfortable beds, it’s in the middle of just about everything and it’s L.A.

    Stayed in December 2023

  • Reviewed: January 12, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Noise - it’s on busy Santa Monica Boulevard at the I-405 freeway. Traffic - At rush hours it’s difficult to enter the street from the parking garage. So much traffic.

    Location near UCLA and the I-405. Breakfast was hot and OK but not notable

    Stayed in January 2024

  • Reviewed: January 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Location is good although like any major city you have to travel to see the city. Breakfast was good. Rooms clean and tidy.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    9.0
    Everything you need. Safe, friendly, convenient, comfortable. A stable choice. Glad we stayed here
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Not a hotel specific thing but didn’t like that there was no kettle in room but there is hot water downstairs. Seems all hotels in US are like this. One lift only and always slow but this is a minor thing.

    Easy access to freeway and basement parking very convenient. Safe neighborhood with local eateries close by or short drive away. Room was comfortable and sufficient wardrobe drawers for clothes. Great to have water machine downstairs. In room microwave very convenient. Plenty parking with three levels and no problem parking a SUV we rented. Small spaces clearly marked as “compact”. Breakfast is a bonus but pancake machine never worked during our stay. Front manager Marigold is a star. So helpful with advice on local area and especially fixing up our reservation which required a third party - so appreciated after a long flight and extreme jet lag from Tokyo. Thankyou!

    Stayed in January 2024

  • Reviewed: January 3, 2024

    8.0
    I would stay here again.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Had to use the elevator to go anywhere with the keycard. There was only one elevator on the property and it was slow. Keys broke twice. There was a problem with my reservation but the hotel worked it out.

    Clean, good breakfast, friendly staff

    Stayed in December 2023

  • Reviewed: December 30, 2023

    7.0
    Staff is very nice and hotel is clean.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Noisy location.

    Very clean.

    Stayed in December 2023

  • Reviewed: December 25, 2023

    9.0
    Pretty good
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was awkward, location of parking was annoying.

    Staff and check in was great.

    Stayed in December 2023

  • Reviewed: December 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights

    The shower is a little slow to heat up the water even after turning the tap all the way to "Hot".

    Clean and modern room. Decent breakfast. Quite conveniently located, but as it's near a freeway that's generally always busy, if you are sensitive to sound, you might want to have ear plugs.

    Stayed in December 2023

  • Reviewed: December 3, 2023

    7.0
    Over plastic
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The plastic : are you aware that we need to use less plastic ? Forks / Knifes / plates everything is wrapped with plastic we are in 2023 please do something!

    Clean, close to my meeting

    Stayed in December 2023

  • Reviewed: December 2, 2023

    9.0
    An enjoyable family stay during our 1st holiday trip to LA, California United States.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 10 nights
    • Submitted from a mobile device

    Repeated breakfast items during 10 days of stay which can be boring.

    Friendly staff. Delicious breakfast. Clean and family friendly environment.

    Stayed in November 2023

  • Reviewed: November 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location, breakfast is great.

    Stayed in November 2023

  • Reviewed: November 27, 2023

    8.0
    Very Good
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not the safest location… but the hotel itself was nice.

    Great locale in moving my son into college.

    Stayed in September 2023

  • Reviewed: November 25, 2023

    8.0
    Great time and kind staff
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 5 nights
    • Submitted from a mobile device

    That they didn’t have cleaning scheduled. I kept forgetting to ask to have the room cleaned

    Easy to get to and close to the hwy

    Stayed in November 2023

  • Reviewed: November 17, 2023

    8.0
    Great value!
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 9 nights

    I would like a better shower, with more water pressure. But the water was warm and the shower worked properly.

    I liked the location, it was very easy to drive from the hotel to all our destinations. Breakfast was great for the price. It was super convenient to have a microwave and a mini bar in the room. Everything was clean and staff was super friendly.

    Stayed in November 2023

  • Reviewed: October 30, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights

    Traffic noise. Property located at very busy intersection.

    Friendly staff and good breakfast.

    Stayed in October 2023

  • Reviewed: October 28, 2023

    9.0
    Good choice for a stay in LA
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Unnecessary cold air conditioning in the common areas of the hotel (breakfast floor).

    Good location, friendly staff, tasty breakfast, clean and big room. Very nice to have a parking at the ground, although bit expensive but average for LA.

    Stayed in October 2023

  • Reviewed: October 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights

    Good breakfast, good location,

    Stayed in October 2023

  • Reviewed: October 20, 2023

    9.0
    Wonderful Stay & Experience at HIE WLA
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a bit of noise outside of my room in the morning during breakfast time and it was hard to sleep while people talked and shuffled around. Other than that, all was great!

    The level of cleanliness at this hotel far exceeded my expectations. When I stepped into my room upon arrival, I was greeted by such an amazing, fresh scent. The staff were beyond kind and professional and always had a smile on their face. Absolutely LOVED the walk-in shower (absolute best water pressure) and the whole entire bathroom was beyond gorgeous! Super comfy bed and pillows as well.

    Stayed in October 2023

  • Reviewed: October 7, 2023

    8.0
    Good stay
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The fire alarm that they tested with out telling us.

    Nice room.

    Stayed in July 2023

  • Reviewed: September 30, 2023

    8.0
    Tha hotel is clean offers parking!
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    That the parking garage was not closed to public With a gate because of the location

    It includes breakfast has parking

    Stayed in September 2023

Showing 1 - 25

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